Mike Graves Email & Phone Number

United States

Alexandria, New South Wales, Au

Alexandria, New South Wales, Au

• Launched new SaaS offering in 2018 resulting in 3,500 new subscribers (670% CAGR) and over 650,000 users (2,740% CAGR) over the last 4 years.• Exceeded first year new customer acquisition quota by 500% for new SaaS solution.• Reduced average installation times by 85%• Improved churn to under 5%Reporting directly to the Managing Director (CEO) is responsible for all aspects of Product Delivery including, Product Management, Product Marketing, Sales Enablement, Partner Management, Implementation Services and Customer Experience for WiseTech’s multi-carrier cross-border shipping Software.Extensive home-based matrix management experience with 14 direct reports & developers working in home-based offices across six countries: United States, Canada, United Kingdom, Finland, India and Australia.Responsible for the design and maintenance of product related documentation & training including market analysis, product specifications, technology, vendor, and platform selection, operational support requirements, product roadmap, launch schedule and budget.Define and communicate product features and capabilities to the development team in the form of use cases, user stories, and specifications while working with the VP of Product Development utilizing Agile methodology sprint planning via Jira and PAVE.Responsible for researching, ideating, developing, and executing innovative product development strategies that result in a positive financial impact. Act as a senior advocate for innovation throughout the organization to increase profitability and operational efficiency relative to product line P&L performance.

Stamford, Ct, Us

• Grew traditional business 10% CAGR over five years from $37M-$60M.• Finished #1 in position nationally & qualified for Pacemaker President’s Club conference.Responsible for multiple sales channels with a $60M budget with 2 direct sales directors and 16 subject matter experts (SME) with a matrix management influence over 800 field and inside sales representatives. Managed the sales force transformation from legacy hardware to software solution focus resulting in multiple years of double-digit growth.Influenced a multi-channel sales strategy including the traditional field and inside sales channels. Created a production shipping direct sales pilot program to better target and manage high value clients while collaborating to create a partnership channel which was successful in securing resellers and partners including IBM and Manhattan Associates.As a key member of the senior leadership team developed strategies and implemented initiatives aimed at improving retention and margin goals across the shipping portfolio, ensuring a focus on portfolio growth, client renewals, cross sales and customer satisfaction.

Stamford, Ct, Us

• Consistently exceeded quota up to 130% with multiple District Manager of the Year awards.Responsible for $10mm quota in systems, professional services and recurring revenue with 11 direct reports covering multiple states.

• Launched a new Services and HPC portfolio resulting in 110% CAGR growing to represent 50% of company revenue in two years leading the company to be recognized as fastest growing service company at the Gartner System Builders Summit.Accountable for all sales and operations functions for a $15M value added reseller (VAR) white-box computer wholesaler and distributor.

Washington, Dc, Us