• Helped support in executing better process improvement for Impacct’s own internal operation• Installed and built project management systems to allow the department to track, monitor and manage upwards of 150 clients.• Scoped, evaluated, and installed better Business workflow & Software’s to ensure operations run smoothly and efficiently.• Evaluated third party vendors for potential business partnerships to position impact for greater scalability.• Built and operated the small/medium division of clients, developing all practices, procedures, and standard operating procedures.• Supervised Service Managers to maintain all clients needs were met and all issues were properly resolved.• Developed the onboarding process for all new clients in the SMB division to efficiently pass off clients from agreement• Managed and created White Label Solution to help Impacct properly sell additional services to CPA and Bookkeeping firms looking for end to end solution.

• Established new bookkeeping and reconciliation practices for the new start-up department to generate robust revenue streams. Implemented a residual model that provided accurate financials and reduced client efforts, producing over $35k/month in year one of the department. • Managed all new client intake and demos, ensuring a smooth transition while setting up all software and procedures to transition clients more efficiently onto our standard practices.• Led weekly calls with clients to review financials, facilitate business advise, and review accounts payable.• Scoped all new prospective clients to better understand the extent of work, cost, and resources to evaluate the course of engagement. Creating pricing breakdowns and scope of services to better group client needs for department. • Engaged in weekly marketing meetings to brainstorm new outreach, both internally and externally, to bring greater awareness to the department.• Ran monthly reporting packages for clients, as well as conducted monthly reviews and meetings to best meet out our clients needs. ‘• Set up processes for accounts payable and accounts receivable that ensure strong controls for both client and practice that reduce account touches while ensuring timeliness and accuracy.

• Designed and created the business plan for a Time Tracking Mobile App and Time Optimization to enhance client efficiency and profitability • Take on regular calls with clients to ensure that their financial standing and business operations are operating at proficient levels, as well as help them better understand their business goals and where their company stands.• Create weekly cash flow and monthly financial reports for clients while also providing analyses to my clients to improve profitability. • Create strong client relations with regular phone calls and email correspondence to ensure that their business is running at an efficient level and to maintain client satisfaction.• Operate and maintain clients short term cash flow needs through creating invoicing, to receive client payment and managing all expenses and overhead. • Ensure seamless flow of client’s daily activities by processing bookkeeping and project management requests within 24 hours. • Maintain clientele's expenses are categorized properly through intensive bookkeeping, while maintaining that all expenses are properly documented properly for sales tax purposes.• Filing and preparing sales tax on a monthly and quarterly basis.

•Reorganized and set-up customer relationship management (CRM) program Insightly•Managed all social media platforms (Facebook, Instagram, Twitter)•Helped support sales by identifying new retailers and shadowing on sales deals•Supported clients by conducting demos to increase brand recognition•Worked to identify marketing and sales trends and created and implemented strategies to move forward

•Broke down raw footage of sporting events and clip into segments for producers to use for broadcasts•Operated teleprompter on live televised production•Cataloged pregame, post game sound, and other sports commentary for producers to use

• Formed all intramural teams• Worked with 90+ members to organize practices and schedules that work with all members of each team• Collaborated with other Fraternity’s to create events and tournaments

• Called on average 125 medical providers a day to obtain client records • Utilized Salesforce to efficiently sort through data in order to generate and send out medical record requests• Promoted and made supervisor to train the incoming Legal Assistants

• Developed sport activities to be implemented for the designated age group• Upheld camp standards through creating safe and structured activities for the campers

• Audited and packaged products for Ocean Spray in order to create shipping manifests • Used Excel to organize warehouse stock