Mike Greenly

Mike Greenly Email and Phone Number

Dedicated to Providing Exceptional Customer Experiences @ Tigunia
Mike Greenly's Location
Broken Arrow, Oklahoma, United States, United States
Mike Greenly's Contact Details

Mike Greenly work email

Mike Greenly personal email

Mike Greenly phone numbers

About Mike Greenly

As an experienced IT professional, I possess a proven track record of analyzing, planning, implementing and supporting technology solutions that drive business success. I am highly customer service and team oriented, always striving to improve the user experience by optimizing processes that negatively impact business results. With my strong communication skills and dedication to excellence, I consistently deliver insightful, effective and results-driven solutions. Let’s connect and see how we can work together to achieve your business goals.

Mike Greenly's Current Company Details
Tigunia

Tigunia

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Dedicated to Providing Exceptional Customer Experiences
Mike Greenly Work Experience Details
  • Tigunia
    Technical Account Manager
    Tigunia May 2023 - Present
    Phoenix, Arizona, Us
    Provided strategic IT guidance and project management, collaborating on support operations and security measures. Enhanced client satisfaction and operational efficiency, delivering customized IT solutions aligned with business goals.
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  • Cognizant Microsoft Business Group
    Cloud Operations Manager
    Cognizant Microsoft Business Group Jan 2020 - Apr 2023
    Teaneck, Us
    Managed a 20-person cloud support team, ensuring high customer satisfaction. Improved service delivery, optimized operations, and oversaw cloud projects, driving successful completions and continuous improvements.
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  • Elynx Technologies
    Customer Support Manager
    Elynx Technologies Jun 2017 - Oct 2019
    Tulsa, Ok, Us
    Managed an eight-person support team, improving 24/7 service quality. Implemented SLAs, optimized workflows, and enhanced team performance through training, achieving high customer satisfaction and efficient onboarding.
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  • Iland Cloud Infrastructure
    Support Manager
    Iland Cloud Infrastructure Nov 2015 - Nov 2016
    Houston, Texas, Us
    Managed a global support team, enhancing efficiency and customer satisfaction. Achieved significant cost savings through strategic projects and optimized service quality with regular training and process improvements.
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  • Bhp Billiton Petroleum
    Is Service Management Analyst
    Bhp Billiton Petroleum Mar 2011 - Nov 2015
    Melbourne, Victoria, Au
    Owner of Incident and Problem Management processes, enhancing service quality and efficiency. Improved workflows and vendor collaboration, significantly reducing incident backlog and increasing resolution rates.
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  • Semgroup Corporation
    Desktop Support Analyst Senior
    Semgroup Corporation Mar 2006 - Mar 2011
    Tulsa, Oklahoma, Us
    Provided Tier II/III support as a Team Lead, managed Symantec Endpoint solutions, managed enterprise cellular accounts, ensured compliance on the Change Authorization Board, and supported remote network implementations.
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Mike Greenly Skills

Troubleshooting Active Directory Servers Windows Server Technical Support Help Desk Support Hardware Information Technology System Administration Networking Security Project Management It Service Management Itil Network Administration Software Installation Incident Management Customer Service Workstations Maintenance And Repair Business Networking Vendor Management Escalations Management Computer Hardware Pda Major Incident Management Itil Process Customer Satisfaction Customer Support Juggling Optimizations Communications Audits Problem Management Itil V3 Foundations Certified Itil Certified Itil Process Implementation Vendor Relations Vendor Relationship Management Account Management Organization Skills Customer Loyalty Customer Service Management Customer Retention Presentations Training Microsoft Office

Mike Greenly Education Details

  • Rogers State University
    Rogers State University
    Network Administration
  • Tulsa Community College
    Tulsa Community College
    Business Management

Frequently Asked Questions about Mike Greenly

What company does Mike Greenly work for?

Mike Greenly works for Tigunia

What is Mike Greenly's role at the current company?

Mike Greenly's current role is Dedicated to Providing Exceptional Customer Experiences.

What is Mike Greenly's email address?

Mike Greenly's email address is mi****@****ail.com

What is Mike Greenly's direct phone number?

Mike Greenly's direct phone number is (866) 303*****

What schools did Mike Greenly attend?

Mike Greenly attended Rogers State University, Tulsa Community College.

What are some of Mike Greenly's interests?

Mike Greenly has interest in Website Design, New Technology, Children, Economic Empowerment, Politics, Socializing With Friends, Education, Science And Technology, Camping, Digital Photography.

What skills is Mike Greenly known for?

Mike Greenly has skills like Troubleshooting, Active Directory, Servers, Windows Server, Technical Support, Help Desk Support, Hardware, Information Technology, System Administration, Networking, Security, Project Management.

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