Mike Grilli Email & Phone Number

Seattle, Washington, United States

• Marketing and Communication support
• Work with cross-functional marketing and communications teams to develop city collateral, marketing materials, and visual presentations.
• Designed and produced annual holiday posters, banners, and web graphics.
• Designed and maintained maps for Ambassador deployments.
• Designed and produced wayfinding graphics for the Downtown Seattle Association operations location. This includes directional graphics, dispatch, and door signage.
• Designed and routinely updated MID Information Rack cards for the Operations Team.

Seattle, Washington, United States

• Marketing and Communication support
• Work with cross-functional marketing and communications teams to develop city collateral, marketing materials, and visual presentations.
• Designed and produced annual holiday posters, banners, and web graphics.
• Designed and maintained maps for Ambassador deployments.
• Designed and produced wayfinding graphics for the Downtown Seattle Association operations location. This includes directional graphics, dispatch, and door signage.
• Designed and routinely updated MID Information Rack cards for the Operations Team.

Seattle, Washington, United States

• Created a mobile data collection application to enable our ambassadors to easily submit data on the homeless population, and then used this data to create visualizations of encampment migration trends, incidents, and.
• Designed and built a community-facing intake system enabling residents to submit city maintenance and repair requests through a web-based portal.
• Collaborated with multiple City of Seattle departments as the “Quick Wins” taskforce with the assigned objective of improving 3rd Avenue. My role was the collection and visualization of block survey data to identify.
• Integrated the online service request system with our internal Trello dashboard to auto-generate employee workflows upon ticket receipt and auto-generated emailed status reports back to the request submitter.

Seattle, Washington, United States

• Develop and maintain working relationships with local government service providers, property managers, merchants, and members of the Downtown Seattle Association staff.
• Assisted in the planning and coordination of daily assignments and tasks for the Downtown Ambassadors.
• Conducted daily team meetings and properly deployed staff to the field, when needed.
• Assisted in conducting appraisals of staff performance. Assess and counsel employees using coaching, corrective action, and training to facilitate effective performance.
• Advised Safety Supervisor of trends and activity within the MID.

Seattle, Washington, United States

Downtown Safety Ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers, and homeless individuals. From providing directions to out-of-towners to aiding downtown’s unsheltered population, this dedicated team helps keep downtown safe, welcoming, and livable.