Mike Grilli Email & Phone Number

Seattle, Washington, United States

Marketing and Communication support● Work with cross-functional marketing and communications teams to develop city collateral, marketing materials, and visual presentations.● Designed and produced annual holiday posters, banners, and web graphics.● Designed and maintained maps for Ambassador deployments.● Designed and produced wayfinding graphics for the Downtown Seattle Association operations location. This includes directional graphics, dispatch, and door signage.● Designed and routinely updated MID Information Rack cards for the Operations Team.● Designed and created the icon set used for all city communication and marketing materials.● Extend the icon set for our Fulcrum data collection system.● Responsible for the design and production of city collateral including the Walk with the Mayor pamphlet, T-shirts, ID badges, and community posters.● Managed end-to-end print projects and coordinated visual design projects for the City of Seattle.Technical and Operations support● Developed and maintained a framework for reporting product performance on a daily, weekly, and monthly basis.● Collaborate with both external and internal partners on time-sensitive projects self-sufficiently, acting as my own project manager to produce deliverables.● Lead a team responsible for the collection and tracking of data related to assets in the public right of way and then produced actionable metrics for the responsible department or agency.● Present KPIs and metrics to senior leadership on the condition of the physical assets in the public realm, encampment migration trends, and city block cleanliness.● Oversee the maintenance of the data management system to ensure optimal operational performance, and scheduling for our city Ambassadors.

Seattle, Washington, United States

Marketing and Communication support● Work with cross-functional marketing and communications teams to develop city collateral, marketing materials, and visual presentations.● Designed and produced annual holiday posters, banners, and web graphics.● Designed and maintained maps for Ambassador deployments.● Designed and produced wayfinding graphics for the Downtown Seattle Association operations location. This includes directional graphics, dispatch, and door signage.● Designed and routinely updated MID Information Rack cards for the Operations Team.● Designed and created the icon set used for all city communication and marketing materials.● Extend the icon set for our Fulcrum data collection system.● Responsible for the design and production of city collateral including the Walk with the Mayor pamphlet, T-shirts, ID badges, and community posters.● Managed end-to-end print projects and coordinated visual design projects for the City of Seattle.Technical and Operations support● Developed and maintained a framework for reporting product performance on a daily, weekly, and monthly basis.● Collaborate with both external and internal partners on time-sensitive projects self-sufficiently, acting as my own project manager to produce deliverables.● Lead a team responsible for the collection and tracking of data related to assets in the public right of way and then produced actionable metrics for the responsible department or agency.● Present KPIs and metrics to senior leadership on the condition of the physical assets in the public realm, encampment migration trends, and city block cleanliness.● Oversee the maintenance of the data management system to ensure optimal operational performance, and scheduling for our city Ambassadors.

Seattle, Washington, United States

● Created a mobile data collection application to enable our ambassadors to easily submit data on the homeless population, and then used this data to create visualizations of encampment migration trends, incidents, and historical trending.● Designed and built a community-facing intake system enabling residents to submit city maintenance and repair requests through a web-based portal.● Collaborated with multiple City of Seattle departments as the “Quick Wins” taskforce with the assigned objective of improving 3rd Avenue. My role was the collection and visualization of block survey data to identify and prioritize the highest value objectives.● Integrated the online service request system with our internal Trello dashboard to auto-generate employee workflows upon ticket receipt and auto-generated emailed status reports back to the request submitter.

Seattle, Washington, United States

● Develop and maintain working relationships with local government service providers, property managers, merchants, and members of the Downtown Seattle Association staff.● Assisted in the planning and coordination of daily assignments and tasks for the Downtown Ambassadors.● Conducted daily team meetings and properly deployed staff to the field, when needed.● Assisted in conducting appraisals of staff performance. Assess and counsel employees using coaching, corrective action, and training to facilitate effective performance.● Advised Safety Supervisor of trends and activity within the MID.

Seattle, Washington, United States

Downtown Safety Ambassadors are on the ground seven days a week in six downtown neighborhoods assisting visitors, residents, workers, and homeless individuals. From providing directions to out-of-towners to aiding downtown’s unsheltered population, this dedicated team helps keep downtown safe, welcoming, and livable.