Michael Grote Email & Phone Number

Worldwide, Oo

The State of Colorado Department of Human ServicesRegression Automation DeveloperLeads User Interface Automation Testing efforts by managing, and maintaining the existing Unified Functional Testing ALM Integrated Hybrid framework while simultaneously developing a new path to support Phase 0, Phase 1 and Phase 2 testing efforts within the new Salesforce based CBMS application. Produces, validates and certifies different test sets within the regression suite of scripts prior to each production. Provides ALM administrative support for automation and testing efforts. Develops interface request and response samples files and rules for Service Virtualization testing coverage. Discovers and tracks defects through the Jira Reporting Tool as well as ALM. Provides sanity test support for daily environment readiness tests completed using Unified Functional Testing. Provides analysis of the data driven script model being implemented and developed. Provides regression test support for Cloud Migration test environments. Pursues new avenues for automation development including testing via XML files. Developed a process to be utilized by other teams on the CBMS Project to record needed test scripts.Working Environment/Methodology:.Net/Oracle/Java Environment using Waterfall and Agile (Scrum) Methodologies

Worldwide, Oo

The State of Colorado Department of Human ServicesRegression Automation DeveloperMaintained and developed regression automation scripts utilizing Visual Basic code written within Quick Test Professional/Unified Functional Testing. Produced, validated and certified the full regression suite of scripts prior to each release into the production environment. Provided sanity test support for sanity tests completed using Unified Functional Testing. Provided analysis of the data driven script model being implemented and developed. Provided regression test support for Cloud Migration test environments. Researched alternate automation solutions including Selenium HQ. Developed a process to be utilized by other teams on the CBMS Project to record needed test scripts.System Integration Testing Analyst Developed test scenarios to comply with Waterfall as well as Agile Testing Methodologies. Provided active and ongoing communication on Agile Development projects utilizing TargetProcess Agile Project Management Software. Associated applicable test scenarios with the corresponding project requirements via the Requirements Traceability Matrix (RTM) crosswalk. Utilized Visual Basic to automate the process of creating step by step test documentation based on the high level scenario spreadsheet which outlines the full scope of project requirements. Discovered and tracked defects through the Jira Reporting Tool. Worked with developers to retest discovered defects and keep the status of reported issues current. Provided technical back end support via UNIX, SQL, Cognos, Autosys, and Dollar Universe to perform table queries, change system dates, run code supported database tasks, and install interface data files. Participated in daily stand-up meetings to track the status of outstanding defects and drive toward a timely resolution of each issue.Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall and Agile (Scrum) Methodologies

Worldwide, Oo

The State of Michigan Department of Human Services Provided technical troubleshooting support to 82 counties throughout the State of Michigan in support of the implementation of the Michigan Bridges Eligibility Application. Resolved emergent issues in different database environments using root cause analysis. Authored and developed The Desktop Information Guide and an archiving process that was provided to The State of Michigan for their future help desk. Conducted analytical research during the Help Desk ticket resolution process to assure the resolution aligned with the original Functional and Business requirements. Worked closely with the assigned developer to validate and verify the Help Desk ticket resolution. Reviewed Change Requests submitted by the customers with developers and Managers prior to design and implementations of the requests. Working Environment/Methodology: .Net/Oracle/Java Environment using Agile (Scrum) Methodology

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Comcast & Time Warner Cable, Tucson, AZ & Austin, TXDelivered CSG database training prior to Go-Live. Training was delivered in three modules via Microsoft PowerPoint and group discussion. Prepared practice addresses in the training environment for hands on database training. Several training mediums were used to increase the effectiveness of each class. Maintained active communication with all parties involved inclusive of client and consulting management.

San Diego County Department of Human ServicesAssisted county case workers by providing solutions to benefit eligibility issues until a permanent resolution was deployed and/or implemented. Researched, tested, and created documentation for work-around processes for discovered defects. Reported discovered defects via Unicenter help desk reporting tool. Monitored release reports for solutions to reported defects. Possesses in-depth knowledge of federal eligibility standards as governed by The Department of Human Services. Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall MethodologyFresno County Department of Human ServicesProvided technical direction and resolutions for reported database issues using methodical procedures while testing. Monitored future release documentation for solutions to known errors. Maintained strong communication between Fresno County staff and EDS developers via the Unicenter help desk reporting tool. Delivered solutions to other analysts stationed at remote sites throughout Fresno County. Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall MethodologySan Diego County Department of Human ServicesAttended functional requirements review sessions with the Senior Business Analyst of the State of California in order to validate requirements with the appropriate stakeholders. Attended JAD sessions for change requests review and approvals post CalWIN implementation activities. Provided leadership and analytic support during daily conference calls from San Diego County’s CalWIN Command Center, in order to discuss defect status and resolutions with senior management. Provided insight via flow charts to track and isolate issues being reported to San Diego County’s CalWIN Help Desk. Developed reports based on reported issues to county management staff. Working Environment/Methodology: .Net/Oracle/Java Environment using Agile (Scrum) Methodology

Milwaukee, Wi, Us

Orange County Department of Human ServicesAssisted Orange County’s testing team with user acceptance testing in order to validate defect solutions prior to implementation. Worked closely with program specialists to provide solutions and release updates for known problems. Used root cause analysis as a method to help resolve issues. Reported updates to known issues in daily meetings. Processed level three help desk tickets using a three tier support process.Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall MethodologySan Francisco County Department of Human ServicesDelivered daily scoreboard reports to San Francisco County management tracking daily results for tickets handled by both the help desk as well as CalWIN Specialists. Delivered the daily State of CalWIN report to San Francisco County staff tracking known issues along with a timeline for solutions to these reported issues. Requested status updates from EDS developers for specific issues reported.Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall MethodologySacramento County Department of Human ServicesRecruited to provide ticket resolution and the needed training support strategies for the CalWIN database. Post implementation assistance included ticket investigation, program research, error resolution, post implementation training, technical process review/modification, and management report development. Ensured all solutions accurately matched state and federal eligibility requirements.Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall Methodology

Denver County Department of Human ServicesServed as a key liaison between subject matter experts and information technology. Translated business requirements into systems requirement specifications to determine eligibility. Worked within the Software Development Life Cycle framework and generated deliverables that included system requirements.Working Environment/Methodology: .Net/Oracle/Java Environment using Waterfall Methodology

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Analyzed billing data for client data files and filed appropriate paperwork to correct billing discrepancies. Maintained active communication with clients both to obtain further information as well as to deliver appropriate updates to their account information.

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Time Warner Cable, Kansas City, MOProvided direct assistance during Go-Live and data conversion process for a Time Warner Cable Call Center. Responsible for keeping active communication between programming staff, Go-Live Support Consultants, and Time Warner Cable staff on issues needing data revisions.

Dallas, Tx, Us

Provided accurate call routing and dial tone solutions to AT&T Broadband customers. This was accomplished by maintaining and developing a strong working knowledge of network and switch provisioning, Local Number Portability, E-911, and Third Party Provisioning. Main coordinate for all test lines for 10 AT&T Broadband markets. Assigned to the Telephony Support Team (similar to the Network Operations Center Engineering Group).

Bachelor Of Science, Business Management

Business

Business

Education record

Education record