Customer Service Representative
Current• Assist approximately 1000 customers per week who inquire about the status of their passport• Utilize a customized database to input and access confidential information• Maintain Department of State security clearance by maintaining strict confidentiality of personal information• Train new employees on customer service techniques using demonstration software• Mentor 20-30 employees of job performance, professionalism, and customer service• Perfect attendance record• Recipient of the Peckham Business Service Employee of the Year award