Mike Hadnett work email
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Mike Hadnett personal email
A bit about me... I started working for Telecom NZ at the tender age of 19, after a 6 months stint on the phones, I started exploring different avenues of the corporate world. A few years of Learning Development Delivery preceded roles building & maintaining the various CMS systems that support the call centres across the country. Becoming the Manager of the Online team within two years saw me lead a team of 14 online specialists based throughout the country. In my first year as a manager, my team scored the 2nd highest engagement score, I was also nominated as one of the top 40 employees in the company, our team were nominated as one of the Top Performing Teams, and we won a Plain English Writing Award.After the technical challenges of consolidating 12 different knowledge base systems into one, I switched over to Gen-i where I managed the website migration from MOSS 2007 to Silverstripe in just under a year.An opportunity of a life time then popped up to become the Digital Channels Manager for the FIFA U20 World Cup 2015. An amazing experience working with the FIFA Digital team for just over two and a half years helping deliver one of the biggest and most successful international tournaments New Zealand has hosted.Highlights include growing the tournament's social media channels to just under 1m, multiple sell-out matches across the country and a marketing stunt that took the world by surprise with players on the outer ring of the sky tower!Northern Football Federation was next as Marketing Communications Manager. The goal was to jump shift the perception of the Federation within the country across community football, coach development and the representative team. Re-position the brand and connecting with people took a close to two years, but saw an increase in club engagement and player satisfaction levels. I also developed by Graphic and Video skills to help deliver content cheaply for a non-profit organisation.In 2019 I was then offered the opportunity to become the Marketing Manager for the New Zealand Open (Men's Golf Tournament) for which I had been supporting for a number of years already. With only a five-month lead into the tournament and little to no documentation I was able to produce and deliver a clear marketing plan which was tailored to the two main goals for the tournament, Increase Sky Viewers and Increase attendance. Both goals were not only met, but well exceeded their targets.I am now role sharing with the New Zealand Open and at New Zealand Golf, supporting them in developing clubs and other marketing initiatives.
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Marketing And Media ManagerNew Zealand OpenAuckland, Nz -
Marketing & Media ManagerNew Zealand Open Sep 2019 - PresentQueenstown & Auckland, New Zealand -
Club & Partner Marketing Support ManagerNew Zealand Golf Sep 2020 - Mar 2023Auckland, New Zealand -
Marketing Communications ManagerNorthern Football Federation Jul 2015 - Sep 2019AucklandSocial MediaWebsite / EDMMedia RelationsBrand ManagerSponsor/Partner managementGraphic & Video EditingEvent ManagementApparel (Staff and Team) ManagementInternal IT SupportSenior Leadership Team MemberHealth & Safety Committee MemberRepresentative Team Media OfficerWebsite Migration Adviser to NZ Football and Other Federations -
Digital Channels And Content Manager, Fifa U-20 World Cup New Zealand 2015New Zealand Football Apr 2014 - Jun 2015Auckland, New ZealandTo design and execute the digital and new media content strategy that supports the marketingn and communications plans to deliver the tournament vision.Provide a digital channels strategy that will deliver our vision engaging customers and stakeholders throughout the lifecycle of the tournament utilising our existing assets and partners such as FIFA, NZF and other online Football communities but also creating new opportunities in line with the marketing and communications planLead the strategy and execution of the tournament social content, including channel management, content planning, posting and interaction in accordance with the brand and communications guidelines Direct and produce compelling digital content including banner graphics, videography and stills Drive the tournaments brand through effective digital innovation and communications to generate and grow a strong social media following Develop strong digital media relationships and partnerships to generate maximum positive exposure of the tournament content produced and optimise content Manage strong relationships with any digital agency’s in order to drive best outcomes for the tournament’s digital strategy Manage allocated budget and resources associated with the execution of the digital strategy Support the regional marketing group and venue marketing managers with digital & social media expertise and & initiatives -
Digital Content ManagerGen-I Dec 2011 - Apr 2014Telecom Place, AucklandMy position description say this:"Deliver an Online Experience for Gen-i clients that becomes the benchmark for Best Practice in our sector, led from a client experience perspective and delivered through every piece of the internal supply chain to drive overall preference for these Online channels and to grow profitability through the associated efficiencies."What I actually do, is own the Gen-i website. The experience, the content and the design. We have just finished completing a rebuild from MOSS 2007 through to SilverStripe. My role in the project was scoping requirements, testing functionallity, managing the content migration, migrating the content and all round guru on the project :-)I also have some experience with SharePoint 2010 and 2013, specially around the design/look-and-feel of the sites using themes.Other things i have done over the past year include: - Creation and Maintenance of a Event Registration platform- Wire-framing/Visual Design of client facing web applications- Homepage re-design and tile creation- Blog maintenance and posting- Social Media management- Photography for Client and Staff events
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Senior Online Content SpecialistTelecom New Zealand Oct 2009 - Dec 2011Company / Department Service Capability; Key responsibilitiesHelp to develop and deliver the final parts of functionality for the knowledgebaseMaintain relationships with key stakeholders eg. Solution Architects, BA's, Project Managers, Business Owners and DevelopersLead a team of Online Content specialistsDeliver the ability to have one unified knowledgebase but with different viewing portals for each call centreDeliver to the business a game changing experience within the Online Content world.Key achievementsDelivered the team switching functionallyLead a highly successful and engaged team. Engagement result of 82% for my teamReceived multiple awards for my work and dedicationWas given Business Owner authority for the Vignette 7.6 projectBuilt very strong and successful relationships with the business and stakeholdersHelped concept the auto-migration and single sourcing solution(currently in approvals -
Online Content SpecialistTelecom New Zealand May 2008 - Oct 2009Company / Department Telecom NZ - Service Capability; Key responsibilitiesMaintaining and operating Knowledge, Learning & Training systems which support the Frontline.Delivering customer & Telecom needs through both internal and external knowledge basesDelivering to service experience and Sales & service targetsAlignment with best practice to ensure no duplication of effort, systems or resources across the multiple knowledge bases we useLinkage of knowledge & trainingTimely updating of all relevant knowledge repositoriesKey achievementsLead the way, changing the game with the way we displayed content to our front lineHelped start and deliver the framework for aligning our internal and external contentDelivered over 600 SOPs within 2 months to meet regulatory requirements over Christmas 08 for the BBA projectWas recognized for my work ethic, ability and knowledge by being made 2IC (Eventually taking over the team).Forged and built strong relationships with the technical teams to deliver a better performing system -
Technical Training SpecialistTelecom New Zealand Aug 2006 - May 2008Company / Department Telecom NZ - Training Recruitment and Implementation; Key responsibilitiesDelivering new inductions, Up-Skills and OLE.Maintenance of own knowledge.Continuous improvement with new ideas to help other TrainersTransferring theory to practicalEnhancing employees understanding of their regulatory requirements.Maintaining Existing and building new relationships with key stakeholders.Working Closely with Key members and stakeholders to make sure there is a clear alignment to priorities and business direction. -
Broadband Helpdesk SpecialistTelecom New Zealand Apr 2005 - Aug 2006Key responsibilitiesTeam second in command, running team meetings.Making sure the team functions correctly,Taking calls and ownership of customers and there issuesFirst call resolution for basic & complex queries into the Broadband HelpdeskContinuous personal improvement by Gaining and Maintaining technical knowledge to a high standardCall coaching.Maintaining Visual and non-visual management within the team.Key achievementsSecondment in to online editors department for Sherpa Broadband.Secondment in to Learning Services department.Real Recognition Award for Customer service.Seen as an expert and star performer by key stakeholders and fellow peersMember of the Focus Group for the CDA tools original design and developmentRan Softphone, CDA, wireless training across the center.Developed and delivered the new training material for FAIMS and IPnet.Proactively developed and deployed a reporting method for the ICMS error service order stage.Proactively created and developed a database and monitoring tool for credit quality assurance.Demonstrated abilities to work successfully with other business units.Was seen by key stake holders as a resource for management
Mike Hadnett Skills
Mike Hadnett Education Details
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St Peters College, Newmarket, Auckland, NzBursary -
St Peters College
Frequently Asked Questions about Mike Hadnett
What company does Mike Hadnett work for?
Mike Hadnett works for New Zealand Open
What is Mike Hadnett's role at the current company?
Mike Hadnett's current role is Marketing and Media Manager.
What is Mike Hadnett's email address?
Mike Hadnett's email address is mi****@****m.co.nz
What schools did Mike Hadnett attend?
Mike Hadnett attended St Peters College, Newmarket, Auckland, Nz, St Peters College.
What are some of Mike Hadnett's interests?
Mike Hadnett has interest in Ice Cream, Html, Web Site Building, Football, Computers, Technology, Gaming, Cricket, Music, Jquery.
What skills is Mike Hadnett known for?
Mike Hadnett has skills like Telecommunications, Online Advertising, Customer Service, Call Center, Stakeholder Management, Team Leadership, Customer Experience, Project Management, Information Architecture, User Experience, Knowledge Management, Vendor Management.
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