Mike Hansen Email & Phone Number

Managing the collections team at BiBerk has helped me grow and develop my analytical skills to assess our company needs with rapid growth. Using my experience in collections, I'm helping to train and develop my team that has already doubled in size.

Minneapolis, Minnesota, United States

I managed a team of agents who were responsible for following up on existing programs to enable completion of a 9-10 month plan, and setup other programs as needed. I worked to improve their efficiency and customer service skills while helping to manage their inventory and create specific reports to get up to the minute production information.

Plymouth, Minnesota, United States

Once I was promoted to management, I helped create and manage the department specific auditing for the 4 student loans clients held at Iqor. I managed a team of agents who reviewed calls, while working with managers in 3 offices to implement and execute the auditing process. I would review any issues that arose and address with my team, I would report on.

Plymouth, Minnesota, United States

As a collections specialist at Iqor, I was able to outperform the entire department and claim the title of #1 collector for the year even though I didn't join the high balance team until April of that year. I was responsible for inventory management, skip tracing, employment verification, document recovery, and handling secure information like SSN's.