Mike Hanzal Email & Phone Number

Strongsville, Ohio, United States

Network Monitoring and Surveillance•Monitor elements, devices, and other components within a designated span of control (WAN, SD-WAN, Transport) to identify events, incidents or problems with services, networks or elements•Log identified incidents / problems in the ticket system•Initiates the incident management processInitial Support for Incidents and Service Requests•Provide first-level support by handling incidents or service requests using the incident reporting and request fulfilment processes•Collects, obtains, and logs information necessary to diagnose the incident•Performs initial diagnosis•Resolves routine incidentsIncident Management / Restoration Management•Direct, coordinate, and oversee the actions of the resources restoring a service•Drive service restoration to meet defined incident management policies and service level commitments•Drive the efficiency and effectiveness of the incident management process•Produce management information•Manage the work of incident support staff (first and second tier)•Monitor the effectiveness of incident management and making recommendations for improvement•Develop and maintaining the incident management systems•Manage major incidents (Severity 1 and Severity 2)•Develop and maintaining the incident management process and procedures

Richfield, Ohio, United States

On demand 3D printing as a service.

Richfield, Ohio, United States

•Assist in multiple dining rooms that have over 150 residents, always meeting the needs of the residents’ requests•Work in the kitchen preparing food, cleaning equipment, and washing dishes•Provide customer service in many aspects, foremost in the resolution of issues with meal preferences, accommodating the residents’ dietary needs•Preparation of regular and modified diets while following all safety and sanitary regulations•Assists with preparation and serving of morning and afternoon meals and ensures that the kitchen is opened and closed correctly end of the shift•Regular updates to the food card system to guarantee resident satisfaction•Adhere to kitchen’s health codes and safety precautions and ensuring resident and staff safety

Richfield, Ohio, United States

•Work independently operating imprinting machines: UV printer, vinyl cutter, manual and pneumatic heat transfer press, laser engraver, on a variety of products, swapping into and out of light machinery•Use of Adobe Photoshop & Illustrator to prepare customer logo for imprinting•Pre-production and post-production duties include preparing products to be printed and/or re-boxing printed products•Design and 3D print jigs to use while imprinting•Test imprints on new products as well as new imprinting techniques•Weekly maintenance on UV printer, replacing components as needed•Maintain fume extractor and air filtration system

Certificate, Computer Networking

2 Years Perfect Attendance PC Service/Support •Computer components & peripheral equipment •Install a computer system •Configuration.

Education record