Manage the data privacy program to ensure compliance with local, state, and federal privacy regulations and guide the business continuity management program and disaster recovery plan.

Provide support for state and international privacy legislation, including California Consumer Privacy Act (CCPA), General Data Privacy Regulation (GDPR), and the California Privacy Rights Act (CPRA). Also, Foreign Corrupt Practices Act (FCPA) and annual Gramm-Leach-Bliley Act (GLBA) Risk Assessment as part of its overall privacy, compliance and information security program.Update privacy policies and corporate privacy training and Incident Management processes during potential breaches. Manage and execute third-party security oversight programs for hundreds of vendors and track third party vendor compliance with H&R Block and Regulatory privacy and security requirements.Ensure security compliance with Internal Revenue Code privacy and security requirements. Includes working in partnership with InfoSec, Legal, and Business teams to ensure compliance with IRC 7216, GLBA, GDPR, CCPA, CPRA, SOX, HIPPA, FCPA, and data security. Also, ensure third parties are annually compliant with security documents such as SOC2, Sig Lite, and PCI-DSS attestation.

Responsible for providing input on the vision and direction for an enterprise-wide fraud program aimed at effectively detecting, investigating and combating fraud within all business lines. Work with Privacy, Compliance and Information Security to execute a fraud strategy with particular emphasis on proactive solutions to address and combat future fraud.Designed and implement fraud technology, tools and analytics to facilitate information sharing and to optimize collaboration opportunities while effectively detecting, investigating and combating fraud across all lines of business.- Designed fraud scoring algorithm used for detection of fraudulent and suspicious activity for online, software, and retail tax products.- Managed the requirements, development, and implementation of an AI fraud detection application used to identify and manage patterns of online fraud activity.- Developed metrics and reporting for tracking weekly fraud activity.- Member of the Identity Theft Tax Refund Fraud Information Sharing and Analysis Center, a public-private collaboration to detect and deter identity theft.

Responsible for transition of the medical services product line to full electronic processes. Worked with all areas of the business on deployment of releases and major features of the product line, while increasing health clinic electronic utilization of services. Performed data analysis to determine trends and key learning of business operations.

Supporting the deployment and management of the BroadWorks application of cloud services; a strategic CenturyLink initiative supporting the transformation of voice and data services. Managed the design, development and implementation of portals and other user interfaces allowing customer self management of product functionality. Collaborated with partners in design of new functionality and capabilities to provide new solutions for customers.

Responsible for developing and launching new products and services as well as providing ongoing product management and cross-organizational support. Managed the launch of Smart IP Hosted Voice and Data – a cloud-based IP (VoIP) solution targeted to small and medium sized business customers. Provided overall product leadership and sales team support by educating teams and organizations, delivering extensive training on product, creating sales tools and literature, and assisting with customer opportunities.

Matrix-managed the commercial launch of an IP Telephony (VoIP) product ensuring cross-functional teams met all critical deliverable for a collaborative product delivery. Managed the wireless product line end-to-end including new developments, life-cycle management, product P&L, and managed relationships with wireless network provider (AT&T) and wireless handset provider (Brightstar). Provided overall enterprise and sales team support by delivering extensive training on product line and plans, creating sales tools, compiling market research, performing competitive analysis, and assisting in negotiating and closing customer deals

Managed the acquisition, installation, and configuration of the necessary hardware, software, networking, and telecom components while managing associated costs and schedules.

Managed the requirements definition, development, testing, and implementation of strategic enterprise projects on the company website. Managed the Internet Sales Agent partner program by implementing and supporting the order fulfillment processes, managing vendors, and assisting with partner participation.Managed the development of several prepaid products including a real-time retail prepaid card activation product and promotional and retail Internet-based prepaid cards. Managed the implementation of point of sale activation technology in several customer retail outlets enabling the real-time activation of Sprint prepaid cards. Managed a team of software engineers responsible for the development of systems used by customers to monitor and manage their telecom services. Assisted in the development and implementation of a Software Process Architecture framework in the organization of more than 2,000 employees.