Mike Diaz

Mike Diaz Email and Phone Number

From churn chaos to customer collaboration πŸŒ€ I help info and tech company GTM leaders expand client relationships and build customer lifetime value @ Growth Canvas Consulting LLC
Mike Diaz's Location
South Lyon, Michigan, United States, United States
Mike Diaz's Contact Details
About Mike Diaz

Struggling with customer retention?Not sure how to stop revenue leakage that keeps growing every day?(keep reading)As a marketing leader and consultant with recurring-revenue businesses, I have seen the debilitating impact that churn has on profitability and growth. To avoid this recurring-revenue death trap, you need to build stronger customer relationships that reduce your reliance on adding new logos and a β€˜growth at all costs’ approach.If you are an info or tech company that depends on recurring revenues, and you’re struggling with churn❌ Always in reactive mode, plugging revenue leaks and replacing lost revenues❌ Tired of key account fire drills which usually don’t work (11th hour ultimatums, renewal delays)❌ Sick of unpredictable revenue performance (and customer acquisition is already taking longer)❌ Done with infighting and finger pointing (you’ve already tried NPS, Health Scores, and QBRs) I’ve got something that’ll put an end to your misery, once and for all. It’s called Customer Synergy Engine, a system that information, technology and software providers can use to improve customer retention and expansion. Through this system, you’ll identify avenues for enhanced and highly profitable revenue growth through a cheap, efficient, and dependable source of leads and new revenue: your current customers.When you harness Customer Synergy Engine for your business, you will: βœ… Improve net revenue retention by reducing leakage and improving expansionβœ… Increase consistency and sustainability of top- and bottom-line performance βœ… Stop firefighting to address customer crises (negotiations and saves) at the 11th hourβœ… Build customer relationships and positive word-of-mouth to propel your business forward Most consulting programs are about quick fixes and playing defense, but not ours. Customer Synergy Engine tackles retention, and then we proactively harness customer insights and success to amp up upselling and cross-selling and positive word of mouth. And you'll find innovative approaches to take your customer relationships to the next level. With the right system in place, you can stop reacting and start increasing expansion and referrals because you will have developed a consistent and dependable revenue engine that is powered by customers who know, love and trust you. Let’s talk about how you can start Customer Synergy Engine today. Book a call with me here: https://calendly.com/growthcanvasconsulting-2468/30min

Mike Diaz's Current Company Details
Growth Canvas Consulting LLC

Growth Canvas Consulting Llc

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From churn chaos to customer collaboration πŸŒ€ I help info and tech company GTM leaders expand client relationships and build customer lifetime value
Mike Diaz Work Experience Details
  • Growth Canvas Consulting Llc
    Founder And Principal
    Growth Canvas Consulting Llc 2015 - Present
    Partner with B2B technology and services business leaders to drive sales and marketing improvements, streamline and optimize customer acquisition, retention, expansion, and advocacy. Leverage voice of the customer feedback to improve resource allocation and impact. sharpen company and product positioning, improve storytelling, and drive positive word of mouth and referrals.
  • Outsell, Inc.
    Consulting Partner & Marketing & Sales Council Chair
    Outsell, Inc. Nov 2022 - Present
    Carmel, Ca, Us
  • Csaas Corporation
    Advisory Board Member
    Csaas Corporation Feb 2023 - Present
  • Vistage Michigan
    Trusted Advisor
    Vistage Michigan Sep 2016 - Present
    St. Clair Shores, Mi, Us
  • Proquest
    Executive Director - Marketing And Strategic Initiatives
    Proquest 2011 - 2015
    Ann Arbor, Mi, Us
    Led enterprise growth transformation initiative, developing and championing a new global strategy for attracting equity investment. Drove efforts to describe current state of the business, review opportunities and challenges, and prioritize potential growth initiatives including product and pricing synergies, adjacent markets, and acquisitions and partnerships. Mapped out new growth strategy with compelling data-driven story. Tapped to revamp marketing for Dissertations Research Solutions product line and launch new SaaS solution for academic video archiving and discovery.
  • Proquest
    Executive Director, Marketing
    Proquest 2008 - 2011
    Ann Arbor, Mi, Us
    Realigned marketing efforts from product line to market-based focus. Led all marketing functions for $185M+ Academic, Community College, and Government markets. Oversaw development of Net Promoter Score research capabilities and Foresee Results web surveys. Orchestrated live and online events, email marketing, web and SEO efforts, blogging, social media, PR, digital advertising, website, and development of collateral, demos, videos, and tools. Supported M&A by developing a comprehensive business assessment of a competitor and making recommendations for potential acquisition. Directed 14 staff and administered $1M budget.
  • Proquest
    Director Of Marketing And Marketing Services
    Proquest 2006 - 2008
    Ann Arbor, Mi, Us
    Directed marketing functions and led all efforts to improve customer communications and drive rapid revenue growth across 3 academic product lines (Chadwyck-Healey, XanEdu, and Research Collections). Managed North America Tradeshow team. Drove multiple product launches, oversaw email marketing and sales tool development, and leveraged promotional tracking to effectively demonstrate that promotional efforts were a significant contributor to sales and margin growth.
  • Proquest
    Senior Marketing Manager
    Proquest 2003 - 2006
    Ann Arbor, Mi, Us
    Recruited to drive immediate and sustainable growth for the Chadwyck-Healey product line. Led efforts to redefine marketing strategy and develop comprehensive marketing plans, updated marketing collateral and target lists, ramped up email marketing efforts, and initiated highly targeted marketing campaigns.
  • Thomson (Gale)
    Director Of International Marketing
    Thomson (Gale) 1997 - 2003
    Toronto, On, Ca
    Drove revenue growth for higher education/library digital solutions provider. Oversaw training and support for 4 regional sales offices and 100 distributors, 10-language global advertising program, PR across 150 international outlets, and 60 major international tradeshows.
  • International Trade Administration
    Industry Analyst, Aerospace And Computers
    International Trade Administration 1993 - 1997
    Washington, Dc, Us
    Supported international market entry and expansion efforts for US companies. Directly recruited 18 senior executives for aerospace trade mission to Indonesia, Malaysia and Thailand.

Mike Diaz Skills

Strategy Marketing Strategy Strategic Partnerships Market Research Competitive Intelligence Marketing Competitive Analysis Leadership Segmentation Marketing Communications Market Analysis Go To Market Strategy Business Strategy Saas Strategic Thinking International Marketing Lead Generation Email Marketing Customer Insight Pricing Strategy Negotiation Market Intelligence Competitive Strategy Channel Marketing Customer Experience Customer Retention Strategic Planning Net Promoter Score Customer Relationship Management Product Marketing Digital Marketing Business Process Improvement Analytics Data Analysis Business To Business Product Launch Market Segmentation Seo Digital Advertising Sales Forecasting Demand Generation Social Media Marketing Brand Management Integrated Marketing Digital Strategy Business Development Cross Functional Team Leadership Voice Of The Customer Sales Training Socia Media Marketing Customer Experience Management Qualitative Research Customer Research Partnership Strategy Primary Research Marketing Roi Project Management Program Management Enterprise Software Project Managementg Sales Customer Engagement Advertising

Mike Diaz Education Details

  • Georgetown University
    Georgetown University
    International Business
  • American University
    American University
    International Economic Policy
  • University Of Vermont
    University Of Vermont
    History

Frequently Asked Questions about Mike Diaz

What company does Mike Diaz work for?

Mike Diaz works for Growth Canvas Consulting Llc

What is Mike Diaz's role at the current company?

Mike Diaz's current role is From churn chaos to customer collaboration πŸŒ€ I help info and tech company GTM leaders expand client relationships and build customer lifetime value.

What is Mike Diaz's email address?

Mike Diaz's email address is mh****@****aol.com

What is Mike Diaz's direct phone number?

Mike Diaz's direct phone number is +124861*****

What schools did Mike Diaz attend?

Mike Diaz attended Georgetown University, American University, University Of Vermont.

What are some of Mike Diaz's interests?

Mike Diaz has interest in Classical Music, Football, Personal Finance, Downhill Skiing, Emerging Technologies, Whitewater Rafting, Jazz Piano, Golf, Fishing.

What skills is Mike Diaz known for?

Mike Diaz has skills like Strategy, Marketing Strategy, Strategic Partnerships, Market Research, Competitive Intelligence, Marketing, Competitive Analysis, Leadership, Segmentation, Marketing Communications, Market Analysis, Go To Market Strategy.

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