Mike Hedger Email & Phone Number

Southampton

As team leader for the SME (small to medium enterprise) team, I was responsible for managing the installation of Virgin Media telecoms and broadband service for Scotland, the north east and south England, and south Wales. My role included managing both the installation of services and any civil engineering requirements to enable the services to be installed. I was responsible for the line management of eleven people, as well as ensuring all relevant training and learning was… Show more As team leader for the SME (small to medium enterprise) team, I was responsible for managing the installation of Virgin Media telecoms and broadband service for Scotland, the north east and south England, and south Wales. My role included managing both the installation of services and any civil engineering requirements to enable the services to be installed. I was responsible for the line management of eleven people, as well as ensuring all relevant training and learning was undertaken.The role included liaison with and reporting to senior managers and directors within Kier and Virgin Media, as well as management of sub-contractors and field-based colleagues. The role required knowledge of relevant legislations and liaison with local authority/highways agency representatives. Show less

London

Managed all the day-to-day restaurant business as well as the associated retail department, Responsible for:• Successfully re-introduced a monthly supper club, increasing takings by 30%;• Review of systems and procedures and operational improvements;• Group and individual training sessions: menu, wine tasting, order of service, upselling, and development of individuals’ personal development plans;• Outside catering menu and events systems;• Successfully developed… Show more Managed all the day-to-day restaurant business as well as the associated retail department, Responsible for:• Successfully re-introduced a monthly supper club, increasing takings by 30%;• Review of systems and procedures and operational improvements;• Group and individual training sessions: menu, wine tasting, order of service, upselling, and development of individuals’ personal development plans;• Outside catering menu and events systems;• Successfully developed, implemented and managed 10 year anniversary celebrations;• Supported GM in absence of AGM for the past three months, including managing and supporting the retail side of the business as well as management of the restaurant;• Restructure of café and retail teams including rota and payroll, reducing staff costs from 29 to 23.8 over four months, including spend analysis and review of operational hours and shift patterns; and • Improved relations between front and back of house teams, including developing excellent relationship with head chef. Show less

Managed all aspects of the Street restaurant, including development of monthly menu cycles, internal sales promotions and marketing the sales model to potential new clients.Maximised growth of the Street restaurant, increasing gross profit and spend per head by eight and four per cent respectively.Managed the installation of a site-wide cashless vending and till system for approximately 4,500 users, decreasing transaction times and increasing sale information available to… Show more Managed all aspects of the Street restaurant, including development of monthly menu cycles, internal sales promotions and marketing the sales model to potential new clients.Maximised growth of the Street restaurant, increasing gross profit and spend per head by eight and four per cent respectively.Managed the installation of a site-wide cashless vending and till system for approximately 4,500 users, decreasing transaction times and increasing sale information available to management team.Planned, managed and delivered three day conferences for GlaxoSmithKline global senior management teams.Produced and implemented new hygiene systems and cleaning routines for the Street restaurant to ensure compliance with all relevant environmental health and health and safety legislation. Show less

Responsible for the day to day management of restaurant with 270 covers.Induction and training for new front of house and bar staff, including menu training and customer service skill, plus development of existing staff.Rota writing and shift/floor management.Weekly financial and restaurant performance reporting to head office

Responsible for managing a national survey of 25,000 new teachers, including collation and production of the results. Exceeded a 60% response rate and resulting data were used by training universities to improve and develop their training provision.Production of annual performance statistics of teacher training institutions in England, including standardisation of data and data cleansing. Encouraged the organisation to move from print production to move to an entirely web… Show more Responsible for managing a national survey of 25,000 new teachers, including collation and production of the results. Exceeded a 60% response rate and resulting data were used by training universities to improve and develop their training provision.Production of annual performance statistics of teacher training institutions in England, including standardisation of data and data cleansing. Encouraged the organisation to move from print production to move to an entirely web based publication system.Management of annual project budgets of £1.2 million.Co-chairman of the Staff Representative Group, with responsibilities for liaison with the management group, staff consultations and to support staff during disciplinary procedures when requested.Organisation and management of the board level Accreditation Committee, ensuring new and existing providers of teacher training courses meet government requirements. Show less

2Nd Class, Genetics With Biochemistry

Activities and Societies: Returning officer for Student Union Elections, 1998 Member of Debating Society Captain of hockey club, 1996-1997

Education record