Michael Heppner Email & Phone Number

• Manage the sports and entertainment trading card category of the business, which has grown 50% in sales in the past 2 years• Manage over $80M worth of inventory across 9 domestic DCs as well as 2 international locations• Spearheaded a promotion that generated $2M in new sales• Audit customer allocations and inventory levels that result in saving $500K annually• Lead a team of over 20 through a 2-year ERP implementation and rollout• Analyze data that drives customer allocations for high demand products• Evaluate sales history to secure more than $250K in repeat customer preorders each year• Automate processes for the purchasing, supply chain, operations, and category management departments

Phoenix, Arizona Area

• Prepared purchase plans for our US and Canada DCs for more than 1500 inventoried printer part SKUs• Created demand forecasts for our vendors based on our sales and production usages• Reduced inventory costs by 20% in first 2 months, while maintaining strong customer order fill rates• Analyzed MOH inventory for each DC and requested stock transfers to help balance inventory levels when needed• Built cost analysis reports to help make strategic vendor purchases• Negotiated prices with vendors to drive down procurement expenses• Reviewed sales trends and adjusted Min/Max inventory levels accordingly• Worked closely with the product management team to identify trends in the marketplace such as: new product offerings or obsolete parts

Phoenix, Arizona Area

• Executed queries for the management team using our CRM, Salesforce, to provide them with the data they need to make strategic business decisions • Monitored delivery lead times to ensure orders are being received in a timely manner • Trained new hires and coached to continuous process improvements for a dynamic start-up company

Phoenix, Arizona Area

•Ordered, tracked, and expedited orders from numerous colleges and universities•Performed the final quality assurance before submitting applications for review

Itasca, Il

•Purchased, received, and invoiced orders worth $6M annually for Grainger Global Sourcing (Bando’s largest industrial account)•Supervised annual inventory audits at our remote DC’s throughout the USA•Helped launch a new EDI program for a rapidly growing customer, and held the sole responsibility for the purchasing and inventory control of said program•Improved on-time shipments from 70% to 95% in the first 5 months of the newly implemented EDI program•Worked closely with the sales team to review OEM forecasted sales, and submitted purchase orders to supply stock for those forecasts•Evaluated and strategically adjusted Min/Max inventory levels to meet forecasted demand or phase out obsolete product when necessary•Selected to help lead an ongoing project to claim duty drawback on our export shipments

Itasca, Il

• Analyzed daily supply chain reports to determine the most cost effective way to fill customer backorders• Communicated with vendors to expedite shipments and reduce lengthy lead-times• Reviewed daily shipping reports for 6 DC’s to ensure orders shipped 100% on-time• Evaluated and strategically adjusted safety stock levels based on past sales as well as forecasted demand

• Delivered exceptional customer service during each of approximately 100 calls a day• Assisted with side projects for our purchasing/inventory control department in-between customer phone calls

• Participated in a rewarding internship in a challenging and diverse environment• Contributed to the excellent guest service that Disney requires

• Promoted through various levels of increasing responsibility within first year of employment• Trained and developed fifteen new employees• Assigned responsibilities to shift employees