Mike Hester, Ccws Email & Phone Number

Indianapolis, Indiana

Indianapolis, Indiana

Indianapolis, Indiana Area

• Played key role in kicking off company’s path to direct data consumption and normalization, resulting in over $108K annually in just six months• Key driver and data consultant for Member Profile and Gaps in Care features• Served as Data Consultant for Benchmarking feature that included over 80 data points• As the SME provided input to virtually all areas of the platform• Acted as Product Mngr for key product enhancements: Benefit Filter, In & Out of Network, & Data Source•… Show more • Played key role in kicking off company’s path to direct data consumption and normalization, resulting in over $108K annually in just six months• Key driver and data consultant for Member Profile and Gaps in Care features• Served as Data Consultant for Benchmarking feature that included over 80 data points• As the SME provided input to virtually all areas of the platform• Acted as Product Mngr for key product enhancements: Benefit Filter, In & Out of Network, & Data Source• Collaborated with Product Team on roadmap plans providing insight on data points needed and potential data sources for acquisition• Scoped prospect and client needs as it relates to product features and how it related to specific data points needed in support of expected features• Served as SME on Springbuk, MedAi RNC, and HEDIS• Provided in-depth training on Springbuk, MedAi and Healthcare data to clients and employees Show less

Indianapolis, Indiana Area

• Discovered and implemented new method of consuming data that resulted in improved internal approach that resulted in 98% accuracy• Trained two new team members to scale with company’s rapid growth • Discovered cost-savings opportunity for channel partner client, resulting in up to $85K per month• Led cross-functional team that re-engineered a custom report saving Springbuk over $100k• Discovered fundamental flaw in how a vendor was reporting data to Springbuk; helped vendor… Show more • Discovered and implemented new method of consuming data that resulted in improved internal approach that resulted in 98% accuracy• Trained two new team members to scale with company’s rapid growth • Discovered cost-savings opportunity for channel partner client, resulting in up to $85K per month• Led cross-functional team that re-engineered a custom report saving Springbuk over $100k• Discovered fundamental flaw in how a vendor was reporting data to Springbuk; helped vendor implement fix which resulted in a top-five client renewing• Performed data audits before each new client Go Live• Provided guidance on clinical data layouts with the onboarding of new clinics• **Continued to support our 1st and 5th largest accounts as the primary account manager** Show less

Indianapolis, Indiana Area

• Attained a 100% renewal rate for 19 months in role • Served as a trusted consultant for partners and clients to ensure they receive significant value from the Springbuk platform• Maintained a book of business through account retention and renewal• Developed and help deliver business plans to allow for growth of partner relationships• Consulted with partners and clients to develop strategies leading to successful implementation and usage• Assisted the sales team in growth… Show more • Attained a 100% renewal rate for 19 months in role • Served as a trusted consultant for partners and clients to ensure they receive significant value from the Springbuk platform• Maintained a book of business through account retention and renewal• Developed and help deliver business plans to allow for growth of partner relationships• Consulted with partners and clients to develop strategies leading to successful implementation and usage• Assisted the sales team in growth and upsell opportunities Show less

Indianapolis, Indiana Area

• Built the business development team that directly contributed to signing over 100 clients in the critical first year of a start-up• Generated new business opportunities through introductory calls, email, and social media with decision makers at organizations in targeted industries and markets• Worked alongside Account Executives from the research stage throughout the entirety of the sales cycle• Built and maintained advanced knowledge of Springbuk’s solution and offerings

Indianapolis, Indiana

Description to follow.

Indianapolis, Indiana Area

Indianapolis, Indiana Area

Sales and leasing of new Volkswagen vehicles. Sales for many other makes of quality pre-owned cars and trucks. Tom Wood Volkswagen is the largest dealer in the Midwest area. In 2013 we were awarded Volkswagen's highest award, The Diamond Pin. There were only 5 out of 635 VW dealers in the US that were awarded the honor, one of only 20 dealers in the whole world. The award coincided with the opening of our new dealership in November 2013. We are the largest (square footage) and nicest VW… Show more Sales and leasing of new Volkswagen vehicles. Sales for many other makes of quality pre-owned cars and trucks. Tom Wood Volkswagen is the largest dealer in the Midwest area. In 2013 we were awarded Volkswagen's highest award, The Diamond Pin. There were only 5 out of 635 VW dealers in the US that were awarded the honor, one of only 20 dealers in the whole world. The award coincided with the opening of our new dealership in November 2013. We are the largest (square footage) and nicest VW dealership in the US. I am very proud and honored to work with all of the great people at Tom Wood VW. Show less

Supervise 20 Systems Technicians, 5 vendor technicians and 24 print operatorsOversee all technical projects, including several installs, software upgrades, printers, inserters and new technology solutionsManaged refresh of inserting fleet and printersMaintain Above par uptime on all operational equipmentWork closely with client services to ensure all customer SLA’s are metManaged and trained a service team of 22Operated as a training facilitatorServed as system… Show more Supervise 20 Systems Technicians, 5 vendor technicians and 24 print operatorsOversee all technical projects, including several installs, software upgrades, printers, inserters and new technology solutionsManaged refresh of inserting fleet and printersMaintain Above par uptime on all operational equipmentWork closely with client services to ensure all customer SLA’s are metManaged and trained a service team of 22Operated as a training facilitatorServed as system administrator for all production systemsHandled installation of Pitney Bowes DFWorks and BoweOne JetVision Systems involving 4 servers and 64 work stationsMaintained budget protocolsProvided training to Technology Services Engineers Show less

Managed and trained a service team of 22Ø Operated as a training facilitatorØ Served as system administrator for all production systemsØ Handled installation of Pitney Bowes DFWorks and BoweOne JetVision Systems involving 4servers and 64 work stationsØ Maintained budget protocolsØ Provided training to Technology Services Engineers

Key Responsibilities and Achievements:Ø Training and mentoring technicians Ø Managed parts budget and procurementØ Built and maintained all equipment and production workstations from scratchØ Engineered and built pressure sealers for self-seal mailers from pre-existing equipmentØ Scheduled all pm work

Key Responsibilities and Achievements:Ø Maintained all production equipment above 95% uptimeØ Troubleshoot high level computer and electronic issuesØ Perform monthly preventative maintenanceØ Install all new systems

Business Management

Electronics