- Successfully scaled and led a team through challenging times brought on by the pandemic, implementing strategic growth plans and mentorship programs to ensure team success.- Developed and executed product design strategies across multiple lines of business, managing a team of 5 managers and 25 creatives to drive innovation and collaboration.- Led the design of Fly Delta 6.0, implementing an industry-first always-on boarding pass, introducing a new Explore section resulting in a 200% increase in engagement with Delta loyalty partners, a redesigned booking approach that resulted in a 10% lift in booking conversion, and a 2-point increase in overall customer satisfaction.

Clients include Delta Airlines, AARP, Electrolux, Sony, Verizon Wireless, and the United States Postal Service.

Clients included AutoTrader, Disney Parks, Nike, Verizon Wireless, and the United States Postal Service.

– Led UX design for redesigns of major USPS applications across web and app, including Click-N-Ship (Mail & Package shopping), Package Tracking, Locate a Post Office, and Hold Mail.– Led UX with cross-functional teams to implement new design strategies for the CMS driving marketing sites for multiple Bethesda Softworks franchises across 20+ markets and over 17 languages, resulting in increased in authoring efficiency.– Collaborated with cross-functional teams to identify key areas for improvement in the US redesign of vw.com, aligning with global design strategy, developed and implemented user experience strategies to enhance website functionality and user engagement.– Planned and executed user research studies across clients, including usability tests and A/B testing, leading to actionable insights that drove iterative improvements in application design and functionality.Clients included Bethesda Softworks, Delta Airlines, Discovery Networks, Visa, Volkswagen, and the United States Postal Service.

Clients included Bacardi Global, Nickelodeon, Adobe, IBM, EDS, Microsoft and NBC.