• Managed the development of a redesigned data feed platform to deliver new functionality, improved reliability and an extensible design• Consulted with clients to conduct needs assessments and develop business requirements• Partnered with support team to drive client conversion to new data feed platform• Led effort and partnered with support team to improve data feed product documentation• Collaborated with SNL’s industry Product Management teams to create functional requirements, and mock ups necessary to generate stakeholder buy-in and internal support for projects• Managed team responsible for Excel Add-In development during SNL’s initial product internationalization effort• Managed team responsible for metadata updates to Excel Add-In product which supported all of SNL’s covered sectors• Partnered with Marketing, Sales and Account Management to ensure well-communicated and effective product enhancement releases• Led effort to create a standardized process to manage Add-In translations process

Led the development of the $50M personalization program for circuitcity.com using an Agile software development methodology.• Collaborated with cross-functional business team leads, IT and external vendors to develop a vision for the personalization program• Translated program vision into a three-year strategic project plan• Managed a ten person cross-functional team to deliver new website functionality

Led multiple cross-functional teams to develop and deliver strategic and operational projects estimated at over $100M in incremental revenue using Waterfall and Agile development methodologies.• Developed business cases, defined project scope, identified project success metrics aligned to business objectives and assisted in project prioritization with leadership team• Led business and functional requirements elicitation and development, traceability and requirements management processes• Managed the development and implementation of several projects concurrently• Collaborated with user-centered design team to understand website user needs, conducted competitive analysis and integrated results into the specifications of ecommerce and support systems• Analyzed and documented new and existing business processes• Managed user acceptance testing and training documents to support completed projects• Reviewed metrics to assess project impact and communicated to leadership team

Led operations projects to improve cross-channel customer experience.• Initiated and worked with IT team and field management to bring a first-of-its-kind corporate database for store hours to display on website to improve customer experience• Collaborated with IT team and external vendor to develop an interactive website store locator service• Responsible for improving customer experience for in-store pickup and direct ship businesses by analyzing results, reporting out to field management and developing training material for stores• Managed relationship between customer support team and website operations to improve customer satisfaction scores by improving agent training and information gathering processes

• Analyzed inventory and shrink results for division stores and reported out to field management• Collaborated with general operations manager, division loss prevention manager and field management to target under performing stores• Conducted store visits to determine root cause of poor performance and developed actions plans with field management to improve performance

• Partnered with merchandising and store design teams to develop new store sales floor design to achieve operational and sales efficiencies• Partnered with store personnel and store design teams to maximize store warehouse operational efficiencies• Collaborated with inventory planning and planogram groups, product distribution and purchasing teams to improve store grand opening process

• Analyzed bad debt for division stores and reported out to field management• Collaborated with general operations manager, division loss prevention manager and field management to target under performing stores• Conducted store visits to determine root cause of poor performance and developed actions plans with field management to improve performance

• Managed inventory and mark downs, cash office and building maintenance teams in the chain’s second largest volume store• Collaborated with store management on staffing, training and associate performance to improve customer service• Worked with regional management team on building of the chain’s first stand-alone furniture store

• Managed inventory, expenses and facilities to achieve operational efficiencies and improve NOP• Trained Operations Supervisors and collaborated with store management team to improve customer service• Awarded Operations Manager of the year for DC/Baltimore market; awarded Operations Manager President’s Club four times by achieving top 10% in NOP in company; ranked #1 in Operations ranking for four consecutive months in division of 130+ stores