Mike Hoff Email and Phone Number
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VP Operations, Client Services, Customer Service, and SalesFor 20+ years, I've worked with Fortune 500 companies. The most common struggles I've encountered involve obtaining consistent results and developing next generation leaders. I solve this through the design and implementation of documented processes, training the right person for the position, and utilizing proven technology. I have a knack for building processes in a matrix environment leading to repeatable/consistent results while developing next generation leaders. Executive experienced in management development, sales, outsourced solutions, P&L, and global implementations. Growing programs from inception to multiple site/country operations. Expertise with: HealthCare (Enrollment, Risk Adjustment, Quality, HEDIS, and Stars), outsourcing, contact centers, account management, training, quality assurance, and consultative sales.
Centene Corporation
View- Website:
- centene.com
- Employees:
- 10
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Sr. Director, Business Operations At CenteneCentene Corporation Sep 2022 - PresentSaint Louis, Mo, UsCentene is the largest Government Sponsored Managed Care Organization in the United States with over 26+ million members and revenues in excess of $125B.
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Director, Sales Operations, Patient Experience, And Deployment - Quest HealthconnectQuest Diagnostics Oct 2018 - Sep 2022Secaucus, Nj, Us -
Vice President OperationsIntegra Serviceconnect® Sep 2015 - Oct 2018Columbia, Maryland, UsIntegra ServiceConnect provides personalized, community-based member outreach and engagement, reducing barriers and bridging gaps between people and healthcare services they need. Our services are designed around two simple principles: (1) most of the factors influencing health are not healthcare-related and don’t require clinical intervention; and (2) in order to improve health outcomes you need to engage individuals who are contributing to these outcomes. Our “feet-on-the-street” model personally engages members with healthcare needs and gaps in care that contribute to poor health outcomes, ineffective use of healthcare resources, and lower HEDIS and STAR scores for Duals / MMP, DSNP, Medicare, Medicaid and Marketplace payers. -
Vice President Customer CareApria Healthcare Mar 2014 - May 2015Indianapolis, Indiana, UsApria is one of the nation’s leading providers of home respiratory services, including oxygen therapy, inhalation therapies, sleep apnea treatment and negative pressure wound therapy. Apria owns and operates more than 400 locations throughout the United States and serves more than 1.2 million patients each year. Customer Care Center leader with locations in Chandler and Salt Lake City supporting home healthcare needs. Grew site from approximately 200 agents to almost 500 during 2014 with over 80% of management team new to their position. Implemented National Travel program, extended hours for customer service, and Spanish line. -
Svp SalesBvs Performance Systems Oct 2012 - Sep 2013Cedar Rapids, Iowa, UsManaged team of Regional VP's using consultative sales approach offering web based training solutions (SAAS) to banks and credit unions across the country.Documented sales process for new sales professionals. Implemented quality assurance monitoring leading to improved employee and customer feedback. -
Vp Sales, Client ServicesTrg - The Resource Group Feb 2010 - Sep 2012Washington, District Of Columbia, UsSales, Client Services, and Operations Management responsible for building client relationship supporting 450+ contact center agents across 3 locations (Pittsburgh, Manila, and Lima,Peru).Sole contact point for Peru call center. Mentored site director with client relationship and implementing sustainable sales processes. -
Vp Operations | Client ServicesPrc Jun 2005 - Nov 2009Reporting to COO, managed contact center P&L for 1350 contact center agents in 7 sites across (Iowa, Oklahoma, and Manila). Developed senior relationships with many Fortune 500 clients.Led merger of Oklahoma call center personally training staff on PRC company operational procedures. Mentored site director. Consistently ranked highest EBITDA of company. Grew from acquisition and expansion of customer relationships over $20MM in new business.
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Vp Training, Quality Assurance, Customer ServicePrc Oct 1995 - Jun 2005Global responsiblity for Training, Quality, and WorkForce Mgmt of 10,000 seat call center operation.Design and implementation of initial training for all new managers globally leading to repeatable and consistent results across all management positions impacting call center agents. Implemented project "QA Coach" improving agent skills by having the person who monitored you provide immediate, actionable, and performance impacting feedback. Techniques led to improved relationship with Operations and better career path for QA personnel. Implemented global use of WorkForce Management program within 90 days.Founding Member of Access Direct. Part of Senior Leadership Team key to growth from inception to over 2000+ employees in 10 call centers. Managed first call center before heading other areas. PRC acquired Access Direct in 2000.
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Call Center Operations ManagerApac Customer Services 1991 - Oct 1995Managed 80 seat call center in Iowa City, IA. Responsible for growth of Insurance Programs.Premier call center used to develop next generation managers. First use of management development program with soon to be call center managers and client service managers.
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Fundraising Call Center AgentReese Teleservices 1990 - 1991
Mike Hoff Skills
Mike Hoff Education Details
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The University Of Iowa Tippie College Of BusinessBusiness -
University Of IowaEconomics
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University Of Arizona
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Fulton High
Frequently Asked Questions about Mike Hoff
What company does Mike Hoff work for?
Mike Hoff works for Centene Corporation
What is Mike Hoff's role at the current company?
Mike Hoff's current role is Sr. Director, Business Operations at Centene.
What is Mike Hoff's email address?
Mike Hoff's email address is mi****@****ail.com
What is Mike Hoff's direct phone number?
Mike Hoff's direct phone number is +141020*****
What schools did Mike Hoff attend?
Mike Hoff attended The University Of Iowa Tippie College Of Business, University Of Iowa, University Of Arizona, Fulton High.
What are some of Mike Hoff's interests?
Mike Hoff has interest in Health, Children, Education, Economic Empowerment.
What skills is Mike Hoff known for?
Mike Hoff has skills like Call Centers, Leadership, Training, Crm, Management, Bpo, Process Improvement, Call Center, Outsourcing, Customer Retention, Sales Management, Team Building.
Who are Mike Hoff's colleagues?
Mike Hoff's colleagues are Sara Broadway, Muhammad Usman, Nicole Wedderburn, Kathey Williams, Jasper Sotto, Sarah T., Dejean Dufek.
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