Mike Hsi Email & Phone Number

台灣 Taipei City 台北

• Service Process Establishment and System Optimization:
• Established service processes (CS, dispatching, delivery agents(DA), and special merchant services from scratch to enhance user CSAT and increase DA conversion rates, resulting in a 40x YoY order growth.
• Assisted the sales team in establishing service processes and pricing strategies, ensuring profitability for specialized transportation services.
• Product Functionality Request: Developed features from Merchant Portal to DA APP. Aimed at accelerating the registration process and aligning with local user habits to improve order efficiency and product usability.
• Operations Monitoring and Recruitment Planning: Implemented operational data systems and executed online and offline activities, resulting in a conversion rate improve, a 6x YoY DA increase and a 20% improvement in.
• Supplier Management: Manage and recruit 3PL&in-house fleet, expanding service coverage nationwide and innovate new services.

台灣 Taipei City 台北

• Operations Management and Feature Development:
• Through tracking and analyzing real-time orders and managing DA relationships, resulting in a 40% increase in delivery manpower, a 5% delay rate decrease, and a 70% reduction in meal damage rates.
• Developed DA wallet and income statement, enabling DA to better understand their weekly/monthly earnings and expedite the checkout process, saving 40% time for accounting.
• Enterprise Relationship Maintenance: By analyzing the preferences and needs of corporate clients, Established various customized solutions, resulting in a 25% increase in customer repurchase rates.
• 營運管理及功能開發
• 透過追蹤及分析實時訂單、管理外送員關係完成精選管家制度，提升40%外送人力、遲到率下降5%、餐點損壞率降低70%

台灣 臺北市

• Product Analysis and Cross-Department Collaboration: Analyzing orders and other metric to provide business development objectives and budget allocation recommendations. Resulted in an over 25% YoY order increase and a.
• System Configuration: Established a new store online setup process, increasing the speed of new store launch setup by 30%.
• 產品分析及跨部門合作 分析訂單和各項指標，提供行銷及業務發展目標及預算分配建議，YoY訂單數提升25%以上，活躍餐廳數提升20%
• 系統設定 建立新店家上線設定流程，提升30%新店家上線速度

台灣 新北市

• Project Initiation and Planning: Initiated a project to transform existing products by developing heated graphene products. Designed over 10 types of graphene heated products and product specs, and collaborated with.
• Production Process Control and Acceptance: Established a schedule for development/production processes, completed product bulk ordering and shipping processes, launched products on ec platforms&television shopping.
• 計畫啟動及規劃執行 以現有產品轉型研發超過10款石墨烯發熱商品及產品規格，與品牌合作伙伴共同開發和販售
• 生產流程控制及驗收 建立開發/生產流程時程表，完成產品大貨跟單及出貨流程，上架於電商平台/電視購物台，商品於三日內售罄