Mike Willard
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Mike Willard Email & Phone Number

Sr. Manager - Platform Services and Support at Aflac
Location: Charlotte, North Carolina, United States 10 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Aflac
Role
Sr. Manager - Platform Services and Support
Location
Charlotte, North Carolina, United States
Company size
18095 employees

Who is Mike Willard? Overview

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Quick answer

Mike Willard is listed as Sr. Manager - Platform Services and Support at Aflac, a company with 18095 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Mike Willard.

Mike Willard previously worked as Sr. Manager - Platform Services & Support at Aflac and Manager - Platform Services & Support at Aflac. Mike Willard holds Bachelor Of Science, Business Administration from University Of North Carolina At Charlotte.

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Email format at Aflac

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Aflac

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Profile bio

About Mike Willard

IT Professional specializing in service desk operations and process improvement. Decisive, hands-on, and an adept communicator with stakeholders at all levels. A believer that ITIL is meant for adaption. Low key Excel lover.

Current workplace

Mike Willard's current company

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Aflac
Aflac
Sr. Manager - Platform Services and Support
Charlotte, NC, US
Website
aflac.com
Employees
18095
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10 roles

Mike Willard work experience

A career timeline built from the work history available for this profile.

Sr. Manager - Platform Services And Support

Aflac

Charlotte, NC, US

Sr. Manager - Platform Services & Support

Current
Aflac

Columbus, GA, US

- Strategic management, executive reporting and continuous improvement of the SaaS Enrollment Platform, Production Incident, and Defect Management teams.- Led support transition efforts from legacy enrollment platform to pilot & launch of fully redesigned next-generation release. - Implemented new Jira Service Desk support ticket system to optimize.

Jan 2020 - Present

Manager - Platform Services & Support

Aflac

Columbus, GA, US

- Matured department from a "workaround team" into a cogent full-service post-production service team providing a single source for Incident Management, Service Request Management, Defect\Problem Management and Reporting.- Completely Rebuilt department KPI reporting with a focus on sustainability and flexibility.- Negotiated centralized takeover of the.

Apr 2018 - Jan 2020

Senior Systems Analyst - Incident Management And Partner Integration

Aflac

Columbus, GA, US

Lead duties on brand new Support team. Focus on ITIL-inspired process, SaaS platform incident management, service request processing, training, escalations, and metric reporting & trending. Specializing in post-production Partner Integration issues.

Apr 2014 - Apr 2018

Business Analyst Ii

Family Dollar

Chesapeake, Virginia, US

Business Analyst role supporting Oracle retail backend. Requirements gathering, resource coordination, QA, technical analysis.

Jun 2012 - Apr 2014

Service Manager - It Managed Services

Global Linking Solutions

Charlotte, North Carolina, US

Network Deployment Project Management; primarily network appliance deployment and refresh projects. Responsible for deciphering Statements of Work, creation of Project Plans, logistics, coordination of technical resources for the purposes of appliance configuration, turn-up, and deployment through lifecycle and service management.

May 2009 - Jun 2012

Operations Management

Xtra Lease Llc

Saint Louis, MO, US

[Trailer] Leasing and Rental Logistics

Sep 2007 - Mar 2009

Management Trainee

Penske Truck Leasing

Reading, PA, US

Truck and Tractor/Trailer Rental Logistics

Jun 2004 - Dec 2006
Team & coworkers

Colleagues at Aflac

Other employees you can reach at aflac.com. View company contacts for 18095 employees →

VV Valerie Victoria Valerie Victoria Colleague at AflacTexas City, Texas, United States, United States View → RM Rebecca Mayes Rebecca Mayes Colleague at AflacDurham, North Carolina, United States, United States View → JC Jeff Correal Jeff Correal Colleague at AflacUniontown, Pennsylvania, United States, United States View → NE Norman Eckels Norman Eckels Colleague at AflacUnited States, United States View → RS Robert Swansegar Robert Swansegar Colleague at AflacPhilipsburg, Pennsylvania, United States, United States View → DS Denise Snyder Denise Snyder Colleague at AflacBellefonte, Pennsylvania, United States, United States View → RH Richard Hage Richard Hage Colleague at AflacSpicewood, Texas, United States, United States View → TS Tanya Skipper Tanya Skipper Colleague at AflacLaurel, Mississippi, United States, United States View → PA Patricia Arwood Patricia Arwood Colleague at AflacJuliette, Georgia, United States, United States View → AH Andrew Hartman Andrew Hartman Colleague at AflacBoston, Massachusetts, United States, United States View →
1 education record

Mike Willard education

  • University Of North Carolina At Charlotte
    University Of North Carolina At Charlotte
    Business Administration
FAQ

Frequently asked questions about Mike Willard

Quick answers generated from the profile data available on this page.

What company does Mike Willard work for?

Mike Willard works for Aflac.

What is Mike Willard's role at Aflac?

Mike Willard is listed as Sr. Manager - Platform Services and Support at Aflac.

Where is Mike Willard based?

Mike Willard is based in Charlotte, North Carolina, United States while working with Aflac.

What companies has Mike Willard worked for?

Mike Willard has worked for Aflac, Family Dollar, Global Linking Solutions, Xtra Lease Llc, and Noland Company.

Who are Mike Willard's colleagues at Aflac?

Mike Willard's colleagues at Aflac include Valerie Victoria, Rebecca Mayes, Jeff Correal, Norman Eckels, and Robert Swansegar.

How can I contact Mike Willard?

You can use AeroLeads to view verified contact signals for Mike Willard at Aflac, including work email, phone, and LinkedIn data when available.

What schools did Mike Willard attend?

Mike Willard holds Bachelor Of Science, Business Administration from University Of North Carolina At Charlotte.

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