Mike Iannella Email & Phone Number

Ferny Creek, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Tryzens is a leading international digital commerce consultancy. I joined the team in March 2021, where I got straight to work helping our in-life (retained) clients optimise their website experiences, as well as managing new capex projects from discovery through to build to testing and on to hypercare. Responsibilities: - Project Management of in-life and capex projects for clients on Salesforce Commerce Cloud (SFCC) platform- Managing delivery teams consisting of SFCC Tech Lead, FE/BE developers, QA, designers, BA/ Solution Consultants- Working in partnership with clients to deliver on planned roadmaps for digital optimisations or to help identify, analyse, estimate, and deliver tactical opportunities for addition to sprint release cycles- Regular project status reporting internally at c-suite level and to clients via WIP, RAAIDD reviews, steering committee, daily stand-ups, project sync-ups- Regular creation, update, and review of RAAIDD logs- Leading projects (website and native mobile apps) from discovery phase, to build, testing, UAT, release, and hypercare- Preparation of Statements of Work, Change Requests, and supporting documentation- Maintaining detailed Sprint and project management artefacts via Jira and Confluence- Budget and timeline creation, monitoring, and updating as required- Managing projects via a hybrid of Agile and Waterfall methodologies including sprint planning, grooming, sprint retrospectives, and backlog refinement Impact – 2023- Managed $4m in retained and project work within a 5% variance of planned effort- Delivered over $775k in change requests on top of the above- Positive Impact Tryzenaut Award for Q2 2023 (recognises employees who uphold the company values and make Tryzens a great place to work)

Melbourne, Victoria, Australia

Melbourne, Australia

Led a cross-functional team dedicated to support, training, and utilisation for MYOB subscribers.Responsibilities:- Articulate a vision and North Star metric for our domain- Domain metrics mapping and calculation of cost to serve users across relevant touchpoints- Quarterly OKR planning based on ROI prioritisation framework- Monthly presentation of roadmap and showcase to leadership team, including CEO- Leveraging user research, voice of customer insights, and data to validate initiatives- Identify acquisition and retention opportunities, using business cases where required- Running A/B testing and lean experimentsCrew achievements:- Successful end-to-end launch of two customer facing training platforms- Lifted accounting practice support CSAT +25% - Reduced propensity to call support, saving the company $500k p/a - Removed legacy support platform, allowing redeployment of 2x staff and $250k p/a saving- Helped drive training uptake, resulting in $250k revenue via customer retention

Melbourne, Australia

South Melbourne

Melbourne, Australia

Clients: Travel, Events, NFP, Arts

Melbourne, Australia

Clients: Automotive, Fashion, Finance, and Motorsport

Melbourne, Australia

Clients: Fashion and Retail, FMCG, Health, and AutomotiveResponsibilities:- eDM setup and dispatch (good knowledge of HTML and CSS)- Website maintenance- Day to day running of the team including mentoring new staff, and recruitment- Managing multiple projects at once, including estimating costs, creating and managing timelines, risk assessment, writing Functional Specs (including wireframing), setting up test plans, liaising with development and account service teams, as well as directly with client.

Greater London House, North London

What began as a 4-week contract performing UAT quickly evolved into a full time role that gave me my start in digital production. With mentoring from the senior team members, I was able to gain experience with managing retained accounts, working to timelines and budget, and managing off and on shore development teams.