- 2021 People First Award Honoree- Engineering Excellence Recognition for Collective Accountability• Technical Lead for production related activities • Provide technical analysis and apply problem-solving skills to troubleshoot and resolve application, infrastructure and business reported escalations/issues. • Respond to live production incidents and ensure infrastructure and application business components are reporting healthy. • Design and implement observability (logging, metrics, and tracing) & recovery solutions. • Implement continuous improvements and application utilities to reduce toil/repetitive tasks.• Establish service-level indicators and objectives (SLIs & SLOs) to meet service-level agreements.• Execute proof of concepts for new technologies and tools. • Collaborate with development and operations teams to ensure availability, reliability, integrity, and efficient operation of all future releases, cutover activities, and hotfix deployments. • Maintain effective documentation and playbooks to bring faster resolution to production issues.

• Provide Production Support for company core applications (FAST and Core Services). Technology stack includes C#/.NET, MSMQ, WCF, Angular, jQuery, SQL Server, IIS, Windows Server, Azure DevOps, DSC, and Tibco Middleware technology. • Troubleshoot, mitigate, and resolve live production incidents/issues including collecting and interpreting diagnostic data using tools such as ProcDump, DebugDiag, and PerfView. • Root cause analysis for reported issues including code deep dives. • Scrum Master for daily team standups. • Support, Train, and Mentor team members on application technology stack, tools, and processes. • Configure application and database monitoring solutions including health rules, alert thresholds, and custom dashboards depicting application health. Monitoring tools include AppDynamics, Splunk, and AWS CloudWatch. • Respond to infrastructure, application, and middleware alert escalations• Ensure operational readiness for future major releases, cutovers, and hotfixes. • Document standard operating procedures, support information, policies, and technical architecture information.

My responsibilities included: • Supported the stability, integrity, and efficient operation of the on-premises data center and cloud computing platform information systems that support core business function by participating in a 24 x 7 on-site support rotation.• Provided priority (P1 and P2) incident support & issue restoration actions for servers, storage, applications, web application servers, and databases.• Monitored, analyzed, and escalated alerts to ensure expected availability and performance levels are achieved.• Collaborated and contributed to critical efforts for large-scale enterprise application & infrastructure monitoring using AppDynamics. - Instrumented enterprise applications for performance monitoring on both Java and .NET platforms. - Set up health rules & policies to alert through ServiceNow ticketing system. - Developed custom dashboards depicting application health. - Provided troubleshooting training sessions for the entire operations team.• Supported automation efforts to reduce repetitive tasks.• Designed and documented standards and procedures.

I was assigned on-site, full-time to Vology's most important managed IT services customer. Vology partnered with SAIC corp. to provide IT service delivery to the County of Orange, supporting several agencies out of the County's 66,000 square feet data center facility. -----------------------------------------------------My responsibilities included:➔ Supported mission-critical IT Infrastructure at the County of Orange Data Center (OCDC) by participating in a 24 x 7 on-call rotation and utilizing monitoring tools.➔ Automated infrastructure via deployment and configuration management tools.➔ Deployment and administration of servers (virtual machines & physical servers) clustered, high availability, multi-tiered distributed environments, storage, including storage networking (SAN), network switches, web application servers, databases, and file-shares within the on-premises data center and a cloud computing platform.➔ Provided security vulnerability remediation to servers (hardware/firmware and OS level), storage appliances, network switches, web application servers, and databases.➔ Provided data protection administration; data backup, replication to disaster recovery (DR) site, archived offsite and recovered when requested.

Division: IBM Analytics-----------------------------------------------------➔ Implementation of a hybrid cloud with a user interface offering SaaS, PaaS, and IaaS service models.➔ Implementation of continuous integration and deployment (CI & CD) pipeline workflows to deliver end-to-end solutions for multiple software application products. ➔ Provided system, application, and database administration support to thousands of environments in both testing and production hosted in a 60,000 square feet data center facility in Costa Mesa, CA and a cloud computing platform. ➔ Wrote custom code and scripts to automate infrastructure, build and deployment processes.➔ Developed proof of concepts and proposed solutions to deliver continuous improvements.

Division: IBM Enterprise Content ManagementProduct: FileNet P8 Content Manager-----------------------------------------------------➔ Performed quality assurance testing for web applications, tools, and software features.➔ Defined and implemented automation based test strategies.➔ Adopted Continuous Integration to automate end to end testing for performance testing, functional testing, unit testing, integration testing, and system testing. ➔ Automated the install & configuration of daily software builds for distributed multi-tiered environments supporting WebSphere, WebLogic, and JBoss web application servers with Microsoft SQL Server, IBM DB2, and Oracle databases. ➔ Contributed to updating and writing new standard operating procedures documentation to the team wiki.