Michael I. Email & Phone Number

Las Vegas, NV, US

Santa Ana, CA, US

Santa Ana, CA, US

• 2021 People First Award Honoree- Engineering Excellence Recognition for Collective Accountability
• Technical Lead for production related activities
• Provide technical analysis and apply problem-solving skills to troubleshoot and resolve application, infrastructure and business reported escalations/issues.
• Respond to live production incidents and ensure infrastructure and application business components are reporting healthy.
• Design and implement observability (logging, metrics, and tracing) & recovery solutions.
• Implement continuous improvements and application utilities to reduce toil/repetitive tasks.

Santa Ana, CA, US

• Provide Production Support for company core applications (FAST and Core Services). Technology stack includes C#/.NET, MSMQ, WCF, Angular, jQuery, SQL Server, IIS, Windows Server, Azure DevOps, DSC, and Tibco Middleware.
• Troubleshoot, mitigate, and resolve live production incidents/issues including collecting and interpreting diagnostic data using tools such as ProcDump, DebugDiag, and PerfView.
• Root cause analysis for reported issues including code deep dives.
• Scrum Master for daily team standups.
• Support, Train, and Mentor team members on application technology stack, tools, and processes.
• Configure application and database monitoring solutions including health rules, alert thresholds, and custom dashboards depicting application health. Monitoring tools include AppDynamics, Splunk, and AWS CloudWatch.

Santa Ana, CA, US

• My responsibilities included:
• Supported the stability, integrity, and efficient operation of the on-premises data center and cloud computing platform information systems that support core business function by participating in a 24 x 7 on-site.
• Provided priority (P1 and P2) incident support & issue restoration actions for servers, storage, applications, web application servers, and databases.
• Monitored, analyzed, and escalated alerts to ensure expected availability and performance levels are achieved.
• Collaborated and contributed to critical efforts for large-scale enterprise application & infrastructure monitoring using AppDynamics. - Instrumented enterprise applications for performance monitoring on both Java.
• Supported automation efforts to reduce repetitive tasks.

Clearwater, FL, US

I was assigned on-site, full-time to Vology's most important managed IT services customer. Vology partnered with SAIC corp. to provide IT service delivery to the County of Orange, supporting several agencies out of the County's 66,000 square feet data center facility. -----------------------------------------------------My responsibilities included:➔.

Armonk, New York, NY, US

Division: IBM Analytics-----------------------------------------------------➔ Implementation of a hybrid cloud with a user interface offering SaaS, PaaS, and IaaS service models.➔ Implementation of continuous integration and deployment (CI & CD) pipeline workflows to deliver end-to-end solutions for multiple software application products. ➔ Provided.

Armonk, New York, NY, US

Division: IBM Enterprise Content ManagementProduct: FileNet P8 Content Manager-----------------------------------------------------➔ Performed quality assurance testing for web applications, tools, and software features.➔ Defined and implemented automation based test strategies.➔ Adopted Continuous Integration to automate end to end testing for performance.