Michael Ippoliti Email & Phone Number

Dedicated leader with a proven track record in the dynamic realm of information technology and services. Adept in various facets including Support, Sales, Customer Relationship Management (CRM), Team Leadership, and Software as a Service (SaaS).I proudly served as the 3rd Employee at JobProgress, a premier Home Exterior specific CRM platform. In this pivotal role, I spearheaded the establishment of the Customer Success team, crafting key performance indicators (KPIs), ensuring unparalleled customer satisfaction, and collaborating closely with Product to conceptualize and refine new features. My efforts, alongside the diligent Customer Success and Support teams, maintained churn rates at a commendable 3%. Additionally, I pioneered the creation of the Enterprise division, dubbed "Special Operations", encompassing Sales Support, Churn Mitigation, Re-Onboarding, and proactive user engagement initiatives to uphold product satisfaction. Notably, I frequently traveled for On-Site implementations and delivered compelling speeches at industry-specific trade shows. My journey with JobProgress culminated in their acquisition by Leap to Digital.Post JobProgress (Leap), I embarked on an annual contract, leveraging my expertise to streamline the franchise model implementation for C3 American Exteriors.Transitioning onward, I embraced the role of Director of Technology at TC Backer Construction, where I revolutionized Systems & Processes to expedite the "speed to lead" initiative. By furnishing the team with essential tools and instituting innovative SOPs, I catalyzed exponential growth, expanding from 2 physical locations serving 6 States to 4 locations spanning 9 states. Charged with technological training, implementation, and troubleshooting across all locations, I've played a pivotal role in fostering a culture of success and advancement.