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Michael Ippoliti Email & Phone Number
Strategic Implementation Team Lead
at
Leap
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Strategic Implementation Team Lead
Location
New York City Metropolitan Area, United States
Company size
Who is Michael Ippoliti? Overview
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Quick answer
Michael Ippoliti is listed as Strategic Implementation Team Lead at Leap, a with 156 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Michael Ippoliti.
Michael Ippoliti previously worked as Enterprise Implementation Consultant at Servicetitan and Director of Technology at Tc Backer Construction. Michael Ippoliti holds Bachelor'S Degree, Computer And Information Sciences And Support Services from Rutgers University–New Brunswick.
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Leap
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Profile bio
About Michael Ippoliti
Dedicated leader with a proven track record in the dynamic realm of information technology and services. Adept in various facets including Support, Sales, Customer Relationship Management (CRM), Team Leadership, and Software as a Service (SaaS).I proudly served as the 3rd Employee at JobProgress, a premier Home Exterior specific CRM platform. In this pivotal role, I spearheaded the establishment of the Customer Success team, crafting key performance indicators (KPIs), ensuring unparalleled customer satisfaction, and collaborating closely with Product to conceptualize and refine new features. My efforts, alongside the diligent Customer Success and Support teams, maintained churn rates at a commendable 3%. Additionally, I pioneered the creation of the Enterprise division, dubbed "Special Operations", encompassing Sales Support, Churn Mitigation, Re-Onboarding, and proactive user engagement initiatives to uphold product satisfaction. Notably, I frequently traveled for On-Site implementations and delivered compelling speeches at industry-specific trade shows. My journey with JobProgress culminated in their acquisition by Leap to Digital.Post JobProgress (Leap), I embarked on an annual contract, leveraging my expertise to streamline the franchise model implementation for C3 American Exteriors.Transitioning onward, I embraced the role of Director of Technology at TC Backer Construction, where I revolutionized Systems & Processes to expedite the "speed to lead" initiative. By furnishing the team with essential tools and instituting innovative SOPs, I catalyzed exponential growth, expanding from 2 physical locations serving 6 States to 4 locations spanning 9 states. Charged with technological training, implementation, and troubleshooting across all locations, I've played a pivotal role in fostering a culture of success and advancement.
Current workplace
Michael Ippoliti's current company
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Leap
9 roles
Michael Ippoliti work experience
A career timeline built from the work history available for this profile.
Enterprise Implementation Consultant
An Enterprise Implementation Consultant is a professional who specializes in deploying and integrating large-scale software solutions within an organization. They work closely with clients to understand their business needs, develop tailored implementation strategies, and ensure smooth integration of new systems with existing processes. Their responsibilities include project management, system configuration, user training, and providing ongoing support to optimize the use of the software. By leveraging their expertise, Enterprise Implementation Consultants help organizations enhance efficiency, improve workflows, and achieve their strategic goals through successful technology adoption.
Director Of Technology
Aug 2022 - Jul 2024
Director Of Technology
Oct 2021 - Sep 2022
Director Of Special Operations
Jul 2019 - Oct 2021
Director Of Customer Success
JobProgress is a business management platform providing communication, workflow and productivity tools for remodelers, contractors, tradesmen and subcontractors in the home improvement and related trade industries.Our mission is to empower owners with intuitive workflows and seamless collaboration to build successful, profit driven businesses that thrive within their communities.I consult with new and existing contractors and users through webinar sessions as well as on-site training to deliver the best results possible. This includes teaching the best practices to implement JobProgress into their business, discovering a workflow process beneficial to the individual company, and discovering how JobProgress will enable each member of their team to make fewer mistakes and increase productivity by simplifying their process. Managing our resource profile and knowledge base are vital to keeping our users well informed. Some actions performed are creating how-to guides, and utilizing GIF files with the aid of screenshots to give a visual representation of the tutorial being provided. This also includes creating video guides that are uploaded to our YouTube channel and other social media sites. I Create and distribute mass emails based on our "Best Practices". In these emails our users will be invited to learn how to perform basic functions in JobProgress, as well as an introduction to more advanced features. We also announce upcoming news and events, allowing our contractors and users to be completely informed of everything possible.
Sep 2017 - Aug 2019
It Support Technician
Mar 2017 - Sep 2017
Nov 2015 - Mar 2017
Production
Asi Custom Renovations
Feb 2009 - Feb 2011
2 education records
Michael Ippoliti education
Bachelor'S Degree, Computer And Information Sciences And Support Services
Associate'S Degree, Business Administration And Management, General
FAQ
Frequently asked questions about Michael Ippoliti
Quick answers generated from the profile data available on this page.
What company does Michael Ippoliti work for?
Michael Ippoliti works for Leap.
What is Michael Ippoliti's role at Leap?
Michael Ippoliti is listed as Strategic Implementation Team Lead at Leap.
Where is Michael Ippoliti based?
Michael Ippoliti is based in New York City Metropolitan Area, United States while working with Leap.
What companies has Michael Ippoliti worked for?
Michael Ippoliti has worked for Leap, Servicetitan, Tc Backer Construction, C3Americanexteriors, and Jobprogress.
How can I contact Michael Ippoliti?
You can use AeroLeads to view verified contact signals for Michael Ippoliti at Leap, including work email, phone, and LinkedIn data when available.
What schools did Michael Ippoliti attend?
Michael Ippoliti holds Bachelor'S Degree, Computer And Information Sciences And Support Services from Rutgers University–New Brunswick.
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