Mike D. Irby, Mba Email & Phone Number

Virginia Beach, Va, Us

Foundation Repair and Water Proofing

Longwood, Fl, Us

Managed $430M annual revenue with a team of 2500 associates/managers (14 districts, 18 states), directed P/L, budgeting/forecasting, new business development, customer service, human resources and safety. Recruited to lead turnaround efforts and position business for strategic sale or partnership of industry leader in appliance repair.• Defined operational strategy and framework, eliminated cultural silos, identified new growth opportunities, expanded 1099 provider network, developed sales culture, and delivered bottom-line growth. • Aligned core leadership team on key strategic and operational initiatives, improving Revenue per call 6%, EBITDA per call 11%, and Customer Satisfaction Scores (NPS) 13%.• Designed recruiting strategy targeting associate and management staffing needs, increasing associate staffing 40%, and filling 6 key leadership roles in 7 months. • Developed contractor network improving service response time and service delivery, increased call completion 5%, and improved Net Promoter Score 5.5%. • Developed and launched service offering boosting Service Technician participation 29% (62% to 80%), and sales 37% in 6 months, generated additional $4M revenue. • Lead division through multiple organizational restructures without sacrificing service levels, associate morale, or operational performance, resulting in reduction or reallocation of resources saving $1.5M in 18 months.

Memphis, Tennessee, Us

Managed $254M annual revenue with a team of 2300 associates and managers (50 branches, 8 states). directed P&L, budgeting/forecasting, sales, customer service, human resources, safety and local marketing. Recruited to lead turnaround efforts and position business for strategic sale or public offering of industry leader in residential and commercial lawn service. • Improved operating margins 350 basis points, and total sales 135%, within 24-month period. • Developed national safety protocols resulting in back-to-back years of reduced claims, saving $4M nationally. • Improved customer retention 200 basis points achieving highest customer retention and Net Promoter Score 3 consecutive years.• Developed and implemented commercial growth initiative, resulting in double-digit growth in targeted markets.• Implemented supplemental off-season sales strategy, resulting in $2.5M incremental sales year one, and $5M year two. • Coordinated integration of new IT platform and call-routing system with minimal disruption.• Led team in the development of a new GM training program improving associate engagement and retention; program adopted nationally.

Memphis, Tennessee, Us

Managed $236M annual revenue with a team of 2000+ associates and managers (60 branches, 11 states). Directed P&L, budgeting/forecasting, sales, human resources, customer service, safety and local marketing. • Implemented customer retention and sales strategies that increased customer growth, and improved operating margins 750 basis points and profitability 48% over 5 years.• Led integration of multiple acquisitions, generating $48M+ revenue over 4 years.• Developed strategic business review of operational processes, significantly improving sales, service delivery, routing, scheduling, safety, and customer service performance. • Implemented B2B growth strategy that secured multiple new accounts, resulting in 3 years of double-digit growth, and improved customer retention. • Identified under-penetrated markets, and quickly executed market expansion plan that drove incremental growth and market share. • Designed and implemented leadership development program, improving associate retention 300 basis points and leading to promotion of multiple managers into increased responsibility roles. • Organized management recruiting efforts to accommodate growth strategies and enhance leadership team, resulting in 50 new management members in 48 months.

Memphis, Tennessee, Us

• Responsible for $127M annual revenue and team of 700+ associates and managers; and directed sales, operations and customer service. • Led team through systems and associate integration of $50M acquisition into existing business with minimal disruption to daily operations. • Increased Sales 73%, EBITDA 98%, and Profit Margin 48%, while exceeding budgeted customer retention targets, during 18-month period.• Developed supplemental sales strategy targeting new acquisition customers resulting in $4M incremental sales in 18 months. • Facilitated hurricane relief program, resulting in numerous letters from customers and associates praising Terminix for its efforts and goodwill (2004). • Awarded 2004 Most Profitable Region (of 27 regions) in company.

Memphis, Tennessee, Us

• Responsible for $50M revenue, and directed sales, operations, and customer service. • Promoted to lead turnaround efforts of low-performing region by instilling new vision, strategy, and direction to team of 500+ associates and managers in 8 states.• Filled 8 key leadership positions in 12 months. • Achieved double-digit Sales and EBITDA growth.• Awarded 2003 Top-Performing Region in division, and #2 Performing Region (of 27 regions) in company.

Memphis, Tennessee, Us

• Led 25 sales and operations managers in training and development of 150+ sales professionals responsible for generating $30M new sales annually. • Established multiple recruiting sources through local civic organization, company referral program, and internal promoting, resulting in 20% increase in sales staffing. • Developed weekly sales training program for managers, resulting in 31% sales increase during 12-month period.

Memphis, Tennessee, Us

Master Of Business Administration (Mba)

Bachelor Of Arts (Ba), Marketing