• Coordinated multiple service provision sites• Executed Site budget, business plan, quality management plan, service initiatives and met performance-based outcome targets• Communicated business strategy and facilitated team development• Prioritized assignments and adjusted and adapted service delivery as needed• Built a positive supportive team culture• Responsible for ensuring staff accountablity to Quality Assurance and Privacy• Met all deadlines for reporting to internal departments and external funders and stakeholders• Identified and approved training and development for frontline staff to ensure that staff meet performance expectations• Delegated and directed frontline staff to ensure uniform delivery of service across all teams within; established expectations and supported frontline roles• Monitored staff performance and provided feedback and corrective action as necessary to ensure all staff meet objectives.• Built, developed, and grew business relationships vital to the success of projects; Grew sites with increased contracts and new programs• Demonstrated a strong understanding of our local labour market, community demographics through research and by sitting on several committees and working groups

• Worked directly with local employers to hire, train and retain employees; maintained a high statistical profile while providing flexible and efficient service to clients and employers• Developed Job postings, training plans and job descriptions; advised employers of up to 500 staff in effective recruiting and retention practices • Worked directly with clients using a motivational client-centered approach to help them realize and attain their career and training goals under the mandate of Employment Ontario• Built strong rapport with over 160 local employers and utilized this market share to create job opportunities for candidates from entry level to executive• Advised employers on Human Resources and recruiting practices• Peterborough location lead in marketing and administration of the Canada-Ontario Job Grant (COJG) program to employers to access staff training funds and grow organizational capacity• Worked with Employers in a job development capacity to identify staffing and training needs, allocate subsidies, access funding and scholarships for apprenticeship programs.• Referred clients to training and workshop programs and developed Return to Work Action Plans and applications for programs such as Second Career Strategy, Self Employment Benefit and Skills Development• Allocated funding for training subsidies by assessing employer and employee needs, current budgets and strategic priorities; monitored and forecasted these budgets to ensure that the agency met all annual targets• Provided marketing and communications support for the agency by designing print and radio campaigns, writing and publishing newsletters, website updates and regular social media posts• Provided consulting services to community groups and agencies, businesses and to other organizations involved in providing community-based career planning resources

Provided Resources and Information to clients and employers on employment related topicsDeveloped and facilitated workshops Worked with clients in a front line capacity to identify and address their career goals as well as developed plans to attain these goals

Part of the approval process for monthly and annual budgets, audit reports to ensure that YES is meeting all legal and fiduciary responsibilities Served as Vice Chair from 2012-2014As chair of the HR Committee I was instrumental in spearheading the process for hiring our new Executive Director as well as recruiting 3 new board members for our teamPartnered with the Executive Director and other board members to ensure that board resolutions are carried out Served on the communications committee responsible for newsletter, website updates and public/stakeholder communication Managed social media profiles for the organization and made effective use of Twitter and Facebook for partnership and community outreach.Represented YES in the community; acting as an ambassador for the organization Ensured YES's commitment to a diverse board and staff that reflects the youth and family client base that we serve

● Identified barriers to employment and assisted clients with such matters as job readiness skills, job search strategies, writing résumés and preparing for job interviews● Interviewed clients to obtain employment history, educational background and career goals under the mandate of Employment Ontario● Worked with Employers in a job Development capacity to identify staffing and training needs, allocate subsidies, access funding and scholarships for apprenticeship programs.● Referred clients through the intake process to training and workshop programs ● Advised employers on human resource and other employment-related issues● Allocated funding for training subsidies by assessing employer and employee needs, current budgets and strategic priorities ● Facilitated workshops and presented information to community partners● Assessed need for assistance such as rehabilitation, financial aid or further vocational training and refer clients to the appropriate services ● Provided marketing and communications support for the agency by writing and publishing newsletters, Updating websites (Wordpress and Blogger admin) and utilizing social media tools such as Twitter, Facebook and Blogs to enhance the agency's online profile.● Provided established workers with information on job maintenance or moving within an organization, dealing with job dissatisfaction or making a mid-career change ● Collected labour market information for clients regarding job openings, entry and skill requirements and other occupational information ● Provided consulting services to community groups and agencies, business and industry, and to other organizations involved in providing community-based career planning resources.● Participated in local forums for community service providers through meetings and conference calls

● Provided counseling and assistance to at-risk youth in daily activities including housing and employment searches and attainment of goals through service plans. ● Trained new employees with an attention to thoroughness and consistency. ● Developed intake reports and action plans for clients from various developmental and socioeconomic backgrounds and assessed their needs accordingly● Effectively utilized proprietary case management software and databases