Provided Strategic Direction and input to business leaders regarding overall people strategy supporting company mission, vision and values.Collaborated with other Human Resources disciplines to provide meaningful and impactful leadership training to operational leaders Supported business leaders my responding to employee concerns regarding performance management, improvement, harassment, discrimination, misconduct, team work, etc. Led Ethics complaint, reporting and resolution process to enable further achievement of business goals Ensured compliance with federal, state and local laws, in addition to corporate SOP’s Developed and launched increased sourcing partnership by building and communicating recruitment plan for newly acquired locations, locations that needed additional resources, and locations as assignedProvided expert and objective advice, coaching, counseling to operational partnersThis position supported 2,000-2,500 employees, at 75-100 locations, across 13 states

Human Resources Leader, along with dedicated and shared HR team serving an urban luxury hotel. Oversee all aspects of the HR function (Talent Management, Organizational Effectiveness, Employee Relations, Total Rewards), along with performing cross-discipline project work. Property-based role.Role eliminated due to COVID-19 Pandemic.

Property Human Resources leader and business partner. Steward of Marriott International mission, vision and values delivered via on-boarding and training for all associates. Responsible for training, business & wage scale planning and risk mitigation. Led property in 2018 transition to a Marriott managed property. Property based role with dual-reporting structure.

Lead adult learning professional for Seattle & Portland Markets, was the primary learning professional delivering new hire orientation, interviewing certification, service training and leadership training for over 2,000 associates. Strategic learning partner for operations leaders reaching 100% of the population in every 12 months. Above property, market wide role.

Create and implement an innovative model for product receiving and floor placement for $10 Million retail location to impact key performance indicators, and minimize financial impact for labor and store product loss Design dynamic pay scale for new associates, working to attract and retain best talent, forecasting labor costs, considering all factors including labor laws, and Nike policyDeveloped and implemented on boarding training program utilizing feedback from associate’s, managers and measuring success and future steps analyzing employee satisfaction survey

Strategized and implemented talent management program with Nike Global HQ, to attract leverage and maximize associate and supervisor talent for $8 million retail location, by adopting a rigorous review of all customer satisfaction surveysStreamlined scheduling for associates and advocated for store labor needs by adopting and implementing associate feedback, and identifying and eliminating financial impacts where availableIncreased store revenue and consumer satisfaction by leveraging consumer and associate feedback, implementing service models prescribed by Nike Global HQ, instituting and clarifying new selling techniques

Researched and communicated staffing needs for dual hotel market, consulting with hotel leaders to effectively execute staffing plan, recruitment, and fulfillment processUtilized Gallup employee engagement survey, and guest survey to identify training, staffing and engagement needs for associates. Partnering with Hyatt Global HQ to customize delivery of global training directivesLeveraged associate engagement by identifying, and designing associate engagement events, and facilitating benefit programs minimizing financial impact to company, and discrepancies to associates

Lead hotel efforts to maximize owners investment for $4 million annual budget, leveraging guest satisfaction survey, and implementing employee survey to identify training opportunities including talent attraction, retention and developmentManaged large volume accounts, analyzing and shaping relationship and performance of accounts, generating maximum revenue nights for hotel, while implementing pricing, yield and rate management strategies

Exceeded budgeted gross operating profit by 3% for eight straight months Increased market penetration by 10% during tenure Tasked by management company to raise overall guest satisfaction during tenure Managed logistics of 4,500 sq. feet of meeting space and event execution Supported general manager in executing the direction of the hotel Developed training program for front office team fostering growth and development

Participated in pre-opening sales and promotion of property Member of Lighthouse Award Staff, hotel maintained a 93% guest satisfaction for one year Managed collection of $65,000 in account receivables Was `face' of hotel, led front office team by example to promote superior guest service and personal selling Develop and implemented program for pre-arrival communication, and follow up for VIP's and corporate clients Spirit of Hampton award winner, 2010