➢ Provides one-on one support and guidance to USNCC students in a variety of focus areas.➢ Provides resources, support, guidance, and critical problem-solving discussions to help encourage students to find their major fit and pursue their academic and professional goals.➢ Assist USNCC students by providing program information, information of the pertinent programs at partner schools, assist in developing plan of study, enroll in courses, and monitor student performance.➢ Monitors a variety of media types, such as telephone messages, electronic mail, web sites, and other automated systems to ensure timely and accurate communications with the USNCC student population.➢ Keeps accurate records of student interactions to include: the nature of the interaction, student information, duration, and status of resolution.➢ Collects and monitors a variety of data records and continually attempt to improve efficiency based on established performance measures.

➢ Leads 4 employees on all facets related to program enrollment, recruitment, and Marketing & Advertisement. ➢ Prepares scholarship applications and initiates submissions for students. ➢ Designs and implements internal university training materials and procedures for the recruiting process. ➢ Maintains university KPIs and recruiting tracking system.➢ Oversees recruitment support for sourcing, pre-screening, and applicant interviews.➢ Efficient in Microsoft Office, CRM, GEARS, CITRIX, and PeopleSoft (Oracle) systems.➢ Performs interviews and follows up on potential candidates to ensure the highest quality applicant flow.➢ Utilizes LinkedIn, Instagram, and Facebook daily to source for potential applicants and share program awareness. ➢ Develops and maintains professional relationships with all college and university recruitment staff.➢ Maintains a fiscal year Marketing and Advertisement budget of $20,000.➢ Coordinates and Participates in various college fairs and community outreach programs.➢ Responsible for creating original text and video content, managing posts and responding to followers.

➢ Within the program Human Resources Management System and other databases, assisted in the implementation and maintenance of established department systems; such as monitoring student grades, pay information, mandated trainings, and vaccination status, and travel booking, in addition to other systems/practices as assigned. ➢ Maintained data integrity through regular audits which may require data entry or research.➢ Created, edited, and maintained fillable forms and documents using current Adobe Acrobat products and forms.➢ Reviewed and verified incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures and applicable state and federal regulations.➢ Resolved and assisted in the resolution of policy-related, process-related, or procedural problems and/or inquiries received from department representatives, employees and/or applicants, and external agencies, as appropriate to the nature of the role.➢ Prepared enrollment and contract documents for students enrolling in the primary and advanced courses to request transcripts from new individuals interested in entering the Army’s ROTC program.➢ Oversaw the students and staff new arrival orientation program.➢ Assisted eligible students with pay corrections and the processing bonuses and required travel.➢ Assisted in recruiting with scheduled interviews, drafting offer letters, and other admin tasks➢ Entered new student and staff information, including yearly certification status, into the HR tracking system.➢ Supported benefits with updating annual insurance enrollment elections.➢ Responsible for the verification of all student and staff COVID-19 vaccination updates.➢ Efficient in Microsoft Office, CRM, GEARS, CITRIX, iPERMS, and PeopleSoft (Oracle) systems.Initiated background investigation for secret clearances for new program prospectives.

➢ Maintained an active 300 plus student caseload from pre-admission through to program completion.➢ Assisted in coordinating the college admission process. ➢ Participated in and suggests recruitment/outreach activities; provide information on college opportunities and admission procedures/activities. ➢ Led and participated in daily retention activities in support of the University’s goals by working in coordination with the counselor, Center Director, ARD & AVP and implementing different strategies to improve retention. Follow up with students via CRM, telephone, walk-in visits, or scheduled appointments, to maximize academic scheduling.➢ Kept track of student enrollments through ongoing communication cycles with students via different means to identify and address problems/issues early on to enhance student’s success with the goal of improving students’ completion rates.➢ Maintained professional knowledge in applicable areas (i.e. – maintains a working knowledge of assigned area; researches new trends and advances in the profession; became familiar with the use and understand the technology used by staff and students; reads professional literature; attends conferences, workshops, and training sessions).

➢ Led and directed Human Resources activities to support the achievement of organizational performance metrics in the areas of Safety, Customer Service, Delivery, Productivity & People.➢ Oversaw all aspects of employee retention, promotions, relocation, as well as educational development outcomes combined with creating departmental handbooks, job descriptions, safety requirements, and performance appraisals systems.➢ Handled the submission of career pathing information and the tracking of professional development qualifications. ➢ Orchestrated a revamped safety mishap tracking program that resulted in a 20% drop in the annual safety report.➢ Drove the organizational orientation program which resulted in a stronger production and services team. ➢ Successfully streamlined the administrative processes, improved process efficiency while ensuring zero discrepancies.➢ Formulated and managed programs relative to staffing, training, promotion, and other employer/employee relationships.➢ Provided information to prospective students regarding various Department of Education approved Colleges and Universities.➢ Tracked, monitored, and communicated with all applicants regarding their status through the admissions process.➢ Created a hands-on educational awareness training program tailored to perspective students and transitioning services members that covers all aspects of enrollment, transfers, and available financial aid resources.

➢ Played an integral part in the overall fitness and readiness of employees and responsible for conducting the bi-annual Physical Fitness Assessments for the organization, but also provides exercise programming and guidance throughout the year to ensure the members of the organization maintained physical readiness. ➢ Practiced administrative actions and duties as the organizational fitness leader by conducting basic exercise physiology and nutrition principles, basic physical readiness system input training, as well as intense, daily gym sessions teaching various methods for exercise programming.➢ Prepared and delivered comprehensive fitness programs based on clients’ goals. Motivated and inspired clients to get results through goal setting, follow-up, and re-assessments to show progress.➢ Understands principles of physical fitness and proper exercise techniques.

➢ Administered an efficient orientation program, resulting in a more efficient employee to organizational objective alignment process.➢ Supervised and trained a large workforce on operational services for retail outlet procedures which included directing all task force organizational support and facilities. ➢ Oversaw military members’ retention status also educated members on HR policies/practices, which included health benefits, financial counseling, and reassignments. ➢ Conducted the interviewing of candidates, advised potential recruits of career benefits offered by the military also executed policies relating to all phases of human resources and personnel activity.➢ Achieved financial performance and profits growth goals while supporting the culture and mission. ➢ Develops training and performance management programs that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements.➢ Responsible for the prospective student entrance process of the Military Campus Admissions Department with an emphasis on customer service.

➢ Managed distribution operations and served as the command purchases agent with a $600K annual budget in addition to administering cost and pricing analysis. ➢ Delivered in-depth working knowledge of federal procurement regulations/policies in addition to delegating tasks and the monitoring of staff performance.➢ Streamlined and improved inventory monitoring while utilizing systems that resulted in an annual savings of $150K.➢ Developed a tracking process of individual acquisitions along with an issuing history of all approved purchase orders with 100% accountability while ensuring zero unaccounted materials and merchandise inventory result.➢ Analyzed product movement data in a multi-national environment.

➢ Directed the day-to-day operations of retail and service operation which included; managing, mentoring along with training 25 employees, delegating assignments based on workload assessment and employee availability. ➢ Recognized for streamlining shipment and stocking of $500K revolving catalog. ➢ Conducted monthly financial reconciliations, processed billing adjustments to resolve discrepancies as well as approving and processing vendor invoices for repair services.➢ Achieved top sales records by maximizing team performance and customer service initiatives.➢ Resolved customer disputes, unmatched deposits, and problematic auditing situations quickly and accurately.

➢ Inventoried, monitored, and issued over $2 million dollars in Army equipment, uniforms, food, and vehicles.➢ Coordinated, processed and monitored all material and parts to ensure on-time and accurate delivery schedules.➢ Performed personnel logistical operations for a unit of 50 soldiers. ➢ Tracked, monitored and analyzed outbound and inbound shipments. ➢ Provided reports to operational management including delivery status, inventory, and distribution information.

➢ Led and trained 25 personnel in the day-to-day operational of retail and services operation.➢ Received and issued a quarterly revolving catalog of 500k in electronics and perishable stock. ➢ Performed monthly reconciliation and processed billing adjustments and to resolve discrepancies.➢ Responsible for driving sales through maximizing team performance and customer services.➢ Plan and delegated assignments based on workload assessment and employee schedules of availability. ➢ Researched customer disputes, unmatched deposits, and problematic auditing situations➢ Held accountability for cashier area, credit card transactions, and daily deposits/verifications.➢ Approved and processed vendor invoices for repair services.

➢ Completed required inventory counts and drafted reports detailing shrinkage.➢ Trained and mentored new warehouse associates. ➢ Coordinated shipments between customer and vendors.➢ Eliminated over 10,000/year in controlled installation hazardous waste.➢ Inventoried and rotated stock for optimum usage.

➢ Managed store operations with key-holding responsibility; opened and closed stores.➢ Created customer services initiatives to elevate satisfaction and operational functions.➢ Monitored customer buying habits and adjusted product lines and sales promotions to drive revenue. ➢ Responded to customer issues in a timely manner and resolved complaints to total satisfaction. ➢ Observed and coached associates in sales floor techniques and customer management skills.