Michael Carroll Email & Phone Number

Orlando, Fl, Us

Frankfurt Am Main, Hessen, De

• Managed and maintained Microsoft 365 environments for thousands of users, ensuring seamless collaboration and communication.• Provisioned and deprovisioned user accounts, licenses, and permissions using PowerShell and Microsoft 365 admin center.• Implemented and enforced security best practices, including multi-factor authentication (MFA) and data loss prevention (DLP) policies.• Monitored and resolved incidents related to email, SharePoint, and OneDrive for Business, minimizing downtime and disruptions.• Collaborated with IT teams to plan and execute migration projects from on-premises systems to Microsoft 365.• Design, develop, and customize SharePoint sites, pages, and components to meet organizational needs.• Create visually appealing and user-friendly interfaces leveraging SharePoint's capabilities.• Configured and managed Microsoft Teams, enabling remote collaboration and communication across the organization.• Conducted regular audits of user access rights, permissions, and security settings to maintain compliance with industry standards.• Provided end-user support, troubleshooting technical issues related to Microsoft 365 applications and services.• Designed and implemented automated backup and disaster recovery solutions for Microsoft 365 data.• Utilize SharePoint Designer and Power Automate to automate business processes and workflows.

Jacksonville, Florida, Us

• Implement, maintain, and support of Microsoft 365 business solutions, to include but not limited to SharePoint, Teams, and any related technologies the organization may employ.• Experience working with intranet hosted on SharePoint Online or custom solutions hosted on SPO.• Strong Active Directory and Windows experience.• Responsible for build of O365 testing environment used for testing potential new capabilities and production changes.• Be directly responsible for level 3 and level 2 platform support.• Work directly with customers through Project Management to help them enable more capabilities within the platform.• Design and implement technical solutions based on end-user and documented requirements.• Be the System Administrator and Subject Matter Expert for Email Services (Exchange Online) and Office Applications (Office 365) Teams, and One Drive.• Responsible for establishing and maintaining O365 Exchange mailboxes, user accounts, distribution groups and establishing infrastructure mailbox constraints, and advising on enterprise exchange policies.• Facilitating strategy sessions specific to M365• Designing, Building and Migrating solutions utilizing a defined Microsoft technology stack, including all of the Modern Workplace tools like SharePoint Online, Power Platform, Teams and other M365 components• Leading tenant migration and consolidation efforts for Teams, SharePoint and other M365 services (Familiarity utilizing 3rd party migration tools such as ShareGate)• Documenting migration strategies and as-built deliverables

• Participate in Planning, designing of documents for infrastructure architecture. Also, Researched, evaluated and defined appropriate system and architecture solutions to meet business requirements.• Delivery of Information Technology services to all Orlando-based Park operations (SeaWorld Florida, Aquatica Orlando and Discovery Cove) as well as other off-site locations. Ensure the implementation of agreed architecture and infrastructure• Designing and planning the structure for a technology solution.• Deployed products for Microsoft Security services (e.g., Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, Azure Log Analytics).• Management of the implementation of technology for all local based projects.• Conduct and direct others to research IT issues and products as required.• Manage the deployment, monitoring, maintenance upgrade and support of all IT systems including servers, phone switches, networks, PCs, operating systems, hardware, software, and peripherals.• Manage/review financial aspects of the IT Department, including purchasing, budgeting, and monthly reviews of actual financial activity for the department.• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.• Implement and enforce all IT policies and procedures. Interaction with client-side architects and business executives to convert user requirements into technical requirements

Auburn, Wa, Us

The Premier Support Engineer Is Primarily Responsible For the following below:-Provide world-class customer experience with every interaction-Engage and empathize with customers to support and resolve technical issues through completion-Develop, foster and maintain highly effective customer interaction-Support installation, configuration, and support of Microsoft Office 365 on various platforms-Accurately document all work performed through ticketing system including details and outcomes-Ensure accurate and timely resolution of all assigned issues-Escalate product bugs or unresolvable cases-Notice trends and report reoccurring problems-Develop, foster and maintain effective working relationships with engineering to enhance the customer experience-Update Office 365 licenses, subscriptions and user management as necessary-Share your knowledge with teammates and guide them in the resolution of complex technical problems-Collaborate with team members to enhance the customer experience-Increase engagement with Office 365-Enforce a high-quality customer service culture-Stay up to date with technological changes in the industry with internal and external training-IT Service Desk role, ideally with experience in an enterprise exchange, Azure, or enterprise SharePoint environment-Strong technical leadership and troubleshooting skills

Newark, California, Us

I am a Talented IT Professional with over 5 years of Diverse Experience. I am seeking a position within a company that can appreciate a candidate with the ability to solve to toughest technical problems, work extensively with cloud customers, and have a strong technical background in networking technologies such as VPN, DNS, TCP/IP, HTTP/s DHCP and load balancing and several skills. I am in search of an organization where I can utilize my experience to assist with evolving a young company or maintain a mature organization. I’ve been supporting Cloud environment, focusing on VMware and Microsoft Cloud Solutions (Office 365 and Azure).

Irvine, Ca, Us

• Ensure proper desktops, portables, peripherals (i.e., printers and projectors) and software are operational • Field incoming requests from end users via telephone, e-mail or other established support channels • Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution • Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently • Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner • Identify and learn appropriate software and hardware used and supported by the organization • Troubleshooted system problems, identified problems and worked with appropriate group to correct problems.

Baltimore, Maryland, Us

Financial advisers provide clients with advice on financial matters, making recommendations on ways to best utilise their money. The role involves researching the marketplace and advising clients on products and services available, ensuring they are aware of and understand those that best meet their needs.

Atlanta, Georgia, Us

•Drive messaging to target audiences through online and print advertising, events, email and public relations •Develop integrated campaigns that create and sustain awareness of company’s products and services •Conduct product launch promotional programs in partnership with product management, sales, central marketing peers, channel marketing and channel partners •Develop lead generation programs to support growth in strategic product categories •Coordinate messaging and promotions with channel marketing team •Manage trade show planning, selection, execution and Return on Investment analysis •Establish, track and report key performance metrics against objectives and industry benchmarks •Coordinate public relations outreach for campaign-related messaging with public relations agency •Develop programs to leverage social media, thought leadership, and drive brand awareness •Use marketing automation and digital media tools to develop and execute lead generation and awareness campaigns

Driven Results is the center for leadership development. We thrive on training, motivating, educating, and mentoring entrepreneurs to success. It does not matter where you are in your business, our goal is to accelerate a novice professional into a master professional and a master professional into the position of expert. So whether you are just beginning in you business or you have already achieved success, our mission is to provide you with the tools, strategies, and insights necessary to help you create the most competitive and beneficial edge in your business and life.

Randolph Afb, Tx, Us

2001 to 2009 (SSO) Satellite Systems Operator - First Space Operations Squadron of the United States Air force• Maintained Command and Control of the Department of Defense's 2.4 billion dollar GPS satellite constellation.• Planed and performed launch and early-orbit (LEO) operations from launch pad checkout through activation.• Performed critical end-of-life testing and final orbit disposal operations for deteriorating GPS satellite vehicles• Executed numerous error-free real-world contacts--ensured precision navigational signal to theater• Directed team responses during satellite and ground system anomalies, security threats, and safety incidents.2003 to 2007 (OA) Orbital Analysts - First Space Operations Squadron of the United States Air Force • Predicted and disseminated satellite orbit positional data to worldwide users for Department of Defense’s NAVSTAR Global Positioning System (GPS), Defense Support Program (DSP), Midcourse Space Experiment (MSX), and NASA's Advanced Composition Explorer (ACE) satellite constellations.• First Space Operations lead of GPS Orbital Analysis; while managing up to five subordinates. • Analyzed orbit maneuver information and conducted trending to maximize spacecraft operational life span.• Planed and organized satellite maneuvers for Launch and Early Orbit, Disposal, and Anomaly resolution• Planed satellite station-keeping and repositioning maneuvers for 33+ satellites to optimize orbital placement.

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Arts (B.A.), Small Business Entreprenurship

Associates Of Applied Science, Space System Technology

High School Diploma