Michael Carroll Email & Phone Number

Orlando, FL, US

Frankfurt Am Main, Hessen, DE

• Managed and maintained Microsoft 365 environments for thousands of users, ensuring seamless collaboration and communication.
• Provisioned and deprovisioned user accounts, licenses, and permissions using PowerShell and Microsoft 365 admin center.
• Implemented and enforced security best practices, including multi-factor authentication (MFA) and data loss prevention (DLP) policies.
• Monitored and resolved incidents related to email, SharePoint, and OneDrive for Business, minimizing downtime and disruptions.
• Collaborated with IT teams to plan and execute migration projects from on-premises systems to Microsoft 365.
• Design, develop, and customize SharePoint sites, pages, and components to meet organizational needs.

Jacksonville, Florida, US

• Implement, maintain, and support of Microsoft 365 business solutions, to include but not limited to SharePoint, Teams, and any related technologies the organization may employ.
• Experience working with intranet hosted on SharePoint Online or custom solutions hosted on SPO.
• Strong Active Directory and Windows experience.
• Responsible for build of O365 testing environment used for testing potential new capabilities and production changes.
• Be directly responsible for level 3 and level 2 platform support.
• Work directly with customers through Project Management to help them enable more capabilities within the platform.

• Participate in Planning, designing of documents for infrastructure architecture. Also, Researched, evaluated and defined appropriate system and architecture solutions to meet business requirements.
• Delivery of Information Technology services to all Orlando-based Park operations (SeaWorld Florida, Aquatica Orlando and Discovery Cove) as well as other off-site locations. Ensure the implementation of agreed.
• Designing and planning the structure for a technology solution.
• Deployed products for Microsoft Security services (e.g., Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, Azure.
• Management of the implementation of technology for all local based projects.
• Conduct and direct others to research IT issues and products as required.

Auburn, WA, US

The Premier Support Engineer Is Primarily Responsible For the following below:-Provide world-class customer experience with every interaction-Engage and empathize with customers to support and resolve technical issues through completion-Develop, foster and maintain highly effective customer interaction-Support installation, configuration, and support of.

Newark, California, US

I am a Talented IT Professional with over 5 years of Diverse Experience. I am seeking a position within a company that can appreciate a candidate with the ability to solve to toughest technical problems, work extensively with cloud customers, and have a strong technical background in networking technologies such as VPN, DNS, TCP/IP, HTTP/s DHCP and load.

Irvine, CA, US

• Ensure proper desktops, portables, peripherals (i.e., printers and projectors) and software are operational
• Field incoming requests from end users via telephone, e-mail or other established support channels
• Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution
• Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently
• Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner
• Identify and learn appropriate software and hardware used and supported by the organization

Baltimore, Maryland, US

Financial advisers provide clients with advice on financial matters, making recommendations on ways to best utilise their money. The role involves researching the marketplace and advising clients on products and services available, ensuring they are aware of and understand those that best meet their needs.

Atlanta, Georgia, US

• Drive messaging to target audiences through online and print advertising, events, email and public relations
• Develop integrated campaigns that create and sustain awareness of company’s products and services
• Conduct product launch promotional programs in partnership with product management, sales, central marketing peers, channel marketing and channel partners
• Develop lead generation programs to support growth in strategic product categories
• Coordinate messaging and promotions with channel marketing team
• Manage trade show planning, selection, execution and Return on Investment analysis

Driven Results is the center for leadership development. We thrive on training, motivating, educating, and mentoring entrepreneurs to success. It does not matter where you are in your business, our goal is to accelerate a novice professional into a master professional and a master professional into the position of expert. So whether you are just beginning.

Randolph AFB, TX, US

• 2001 to 2009 (SSO) Satellite Systems Operator - First Space Operations Squadron of the United States Air force
• Maintained Command and Control of the Department of Defense's 2.4 billion dollar GPS satellite constellation.
• Planed and performed launch and early-orbit (LEO) operations from launch pad checkout through activation.
• Performed critical end-of-life testing and final orbit disposal operations for deteriorating GPS satellite vehicles
• Executed numerous error-free real-world contacts--ensured precision navigational signal to theater
• Directed team responses during satellite and ground system anomalies, security threats, and safety incidents.2003 to 2007 (OA) Orbital Analysts - First Space Operations Squadron of the United States Air Force

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Arts (B.A.), Small Business Entreprenurship

Associates Of Applied Science, Space System Technology

High School Diploma