Michael Caruso Email & Phone Number

Phoenix, AZ, US

New York, NY, US

• Directly engaged with over 50 global customers to analyze needs, identify solutions, and design digital insurance products which resulted in positive growth for the Affinity division
• Managed a portfolio of 10 major projects simultaneously, with individual budgets totaling over $20 million
• Aligned technology solutions with business strategies for over 20 projects, enhancing integration and customer satisfaction
• Led cross-functional teams in 10 projects, streamlining the development lifecycle and championing innovation
• Orchestrated shaping the digital architecture, improving system efficiency across 10 major projects

Minneapolis, Minnesota, US

• Led the $150 million promotional division's storefront portal for product management, development, quality assurance, infrastructure, delivery, content templates, business analysis, and full SDLC
• Managed a team of over 100 onshore and offshore members
• Full financial responsibility of $15 million annual budget
• Consolidated 6 legacy applications into a unified platform, migrating thousands of customers seamlessly
• Ideated, developed, and launched innovative platform features resulting in a 90% retention rate
• Secured 20 new revenue opportunities through customer-facing solution architecture and robust product management

Brainerd, MN, US

• Led technology transformation of service offerings into a digital business resulting in a 20% increase in revenue
• Directed expansion of company's IT infrastructure for robustness, security, and scalability with a budget of $1 million
• Conducted research to identify emerging market trends and potential service offerings, driving innovation within the industry resulting in 3 new products
• Collaborated closely with sales teams to provide technical expertise and develop tailored solutions that meet client needs for over 20 projects
• Successfully integrated web services and IT infrastructure enhancements with Microsoft Dynamics and other operational systems within 6 months

Phoenix, AZ, US

• Principal owner for the leading global professional services firm specializing in web-to-print and cross-media consulting for the printing, marketing, and promotional industries
• Achieved 40% annual sales growth while leading sales, development, operations, employee, and financial functions
• Formed strategic partnerships with 20 printing firms, marketing services providers, and OEM software companies globally
• Consulted for 150 global customers across diverse markets including US, Canada, Australia, UK, and Europe
• Attracted, developed, and retained employees which supported sales and increased revenue by 20%

Olathe, US

• Provided comprehensive sales engineering support for over 30 customers while driving the development of new business lines and profit centers
• Identified and implemented 3 new business strategies and concepts to expand into a true Marketing Services Provider
• Authored over 20 sales proposals and managed new customer acquisitions
• Achieved consistent annual sales growth exceeding 20% through the successful launch of multiple new e-commerce offerings

• ASP.NET developer delivering 4 new features and multiple bug fixes to SaaS software
• Provided QA testing, technical requirements, customer documentation, and video recordings of 12 different releases, over 30 new features, and multiple fixes of the product
• Led over 20 onsite and remote training sessions for new customers
• Managed company marketing efforts by crafting 12 press releases, 10 magazine quotes, and organizing 5 marketing events
• Provided cross-functional leadership to 3 technical resources and support personnel

Olathe, US

• Experienced Senior Director overseeing operations and strategic initiatives with significant impact across the organization. I also led convention presentations to franchisees, contributing to organizational knowledge.
• Managed a team of 8 employees, 4 contractors, and coordinated with 10 vendors.
• Provided comprehensive sales engineering support while driving the development of 3 new business lines and profit centers.
• Achieved consistent annual sales growth exceeding 20% through the successful launch of multiple new product lines, including e-commerce offerings.
• Authored sales proposals, managed new business acquisition, and directed internal IT infrastructure.
• Improved production efficiency by 30% through the implementation of new processes and equipment.

• Lead the development and execution of technology strategies, training, and support, overseeing management for 50+ associates across Arizona and New Mexico.
• Offer consulting services and resource sharing to over 10 MassMutual agencies including: Las Vegas, San Jose, Houston, Lubbock, and San Diego.
• Designed and implemented the financial reporting system using Microsoft Access and Visual Basic to deliver comprehensive financial and statistical reports to the President and CEO.
• Managed the office relocation project in June 2002, coordinating with multiple vendors and contractors to meet relocation deadlines.
• Implemented cost-saving measures that reduced the technology department’s annual budget by 15%.

• One of the original founders of the company and was responsible for the planning and development of MSI’s infrastructure and internal network communications.
• Successfully deployed a satellite based video stream between a conference in Palm Springs, CA and our facility in downtown Phoenix for Raytheon’s demonstration of their new portable satellite dish uplink product.
• The provider for video streaming services to the Arizona Heart Institute during the Grandmother Mother’s Day heart operation which introduced a new heart bypass procedure that was seen all over the world. At maximum at.
• Created new and innovative solutions for streaming audio and video content on the Internet giving MSI a leading edge capability over their competition.
• Planned and implemented the building of a $100,000 data center facility for streaming infrastructure, which gave MSI the capacity for providing 99.9% uptime, redundancy, and reliability.

• Successfully created multiple additional revenue streams, which expanded the company’s service and product offerings and generated an additional 25% in annual sales.
• Provided Windows 95/98/NT/2000 and Macintosh OS support to external clients and responsiblefor monthly maintenance on PC and Macintosh contracts.
• Responsible for coordination of all client and internal networking needs with multiple vendors and contractors.
• Built multiple hardware configurations including: PC hardware, Macintosh hardware, RAID, CDROM Libraries, DLT Libraries, and basic to advanced network configurations.
• Extensive experience in networking including: CAT3/CAT5 wiring, Routers, Switches, CSU/DSUs, Hubs, NT Server & Workstation, AppleShare IP, UNIX, MacOS X and Linux.

• Directed and managed support personnel in all customer support and technical areas.
• Researched and implemented new software and hardware solutions for customers.
• Developed and maintained all web pages in the (azlink.com) software section of the domain.
• Provided Macintosh / Windows / HTML technical support to 800+ customers.
• Provided advanced web programming to clients utilizing several languages.

Scottsdale, AZ, US

• Provided Windows/Macintosh support to 100+ desktop computers to all school personnel including: Professors, Administration, and Student Computer Labs.
• Participated in converting the campus from Token Ring / LocalTalk to 10Base-T Ethernet.
• Designed and implemented 3 large FileMaker Pro databases for tracking students incoming and outgoing from computer labs.