• Directly engaged with over 50 global customers to analyze needs, identify solutions, and design digital insurance products which resulted in positive growth for the Affinity division• Managed a portfolio of 10 major projects simultaneously, with individual budgets totaling over $20 million• Aligned technology solutions with business strategies for over 20 projects, enhancing integration and customer satisfaction• Led cross-functional teams in 10 projects, streamlining the development lifecycle and championing innovation• Orchestrated shaping the digital architecture, improving system efficiency across 10 major projects

• Led the $150 million promotional division's storefront portal for product management, development, quality assurance, infrastructure, delivery, content templates, business analysis, and full SDLC• Managed a team of over 100 onshore and offshore members• Full financial responsibility of $15 million annual budget• Consolidated 6 legacy applications into a unified platform, migrating thousands of customers seamlessly• Ideated, developed, and launched innovative platform features resulting in a 90% retention rate• Secured 20 new revenue opportunities through customer-facing solution architecture and robust product management

• Led technology transformation of service offerings into a digital business resulting in a 20% increase in revenue• Directed expansion of company's IT infrastructure for robustness, security, and scalability with a budget of $1 million• Conducted research to identify emerging market trends and potential service offerings, driving innovation within the industry resulting in 3 new products• Collaborated closely with sales teams to provide technical expertise and develop tailored solutions that meet client needs for over 20 projects• Successfully integrated web services and IT infrastructure enhancements with Microsoft Dynamics and other operational systems within 6 months

• Principal owner for the leading global professional services firm specializing in web-to-print and cross-media consulting for the printing, marketing, and promotional industries• Achieved 40% annual sales growth while leading sales, development, operations, employee, and financial functions• Formed strategic partnerships with 20 printing firms, marketing services providers, and OEM software companies globally• Consulted for 150 global customers across diverse markets including US, Canada, Australia, UK, and Europe• Attracted, developed, and retained employees which supported sales and increased revenue by 20%

• Provided comprehensive sales engineering support for over 30 customers while driving the development of new business lines and profit centers• Identified and implemented 3 new business strategies and concepts to expand into a true Marketing Services Provider• Authored over 20 sales proposals and managed new customer acquisitions• Achieved consistent annual sales growth exceeding 20% through the successful launch of multiple new e-commerce offerings

• ASP.NET developer delivering 4 new features and multiple bug fixes to SaaS software• Provided QA testing, technical requirements, customer documentation, and video recordings of 12 different releases, over 30 new features, and multiple fixes of the product• Led over 20 onsite and remote training sessions for new customers• Managed company marketing efforts by crafting 12 press releases, 10 magazine quotes, and organizing 5 marketing events• Provided cross-functional leadership to 3 technical resources and support personnel

Experienced Senior Director overseeing operations and strategic initiatives with significant impact across the organization. I also led convention presentations to franchisees, contributing to organizational knowledge sharing and growth.• Managed a team of 8 employees, 4 contractors, and coordinated with 10 vendors.• Provided comprehensive sales engineering support while driving the development of 3 new business lines and profit centers.• Achieved consistent annual sales growth exceeding 20% through the successful launch of multiple new product lines, including e-commerce offerings.• Authored sales proposals, managed new business acquisition, and directed internal IT infrastructure.• Improved production efficiency by 30% through the implementation of new processes and equipment.• Pioneered innovative product offerings such as personalized URL marketing technology and new service lines, benefiting franchisees within the Sir Speedy/PIP networks.

• Lead the development and execution of technology strategies, training, and support, overseeing management for 50+ associates across Arizona and New Mexico.• Offer consulting services and resource sharing to over 10 MassMutual agencies including: Las Vegas, San Jose, Houston, Lubbock, and San Diego.• Designed and implemented the financial reporting system using Microsoft Access and Visual Basic to deliver comprehensive financial and statistical reports to the President and CEO.• Managed the office relocation project in June 2002, coordinating with multiple vendors and contractors to meet relocation deadlines.• Implemented cost-saving measures that reduced the technology department’s annual budget by 15%.

• One of the original founders of the company and was responsible for the planning and development of MSI’s infrastructure and internal network communications.• Successfully deployed a satellite based video stream between a conference in Palm Springs, CA and our facility in downtown Phoenix for Raytheon’s demonstration of their new portable satellite dish uplink product.• The provider for video streaming services to the Arizona Heart Institute during the Grandmother Mother’s Day heart operation which introduced a new heart bypass procedure that was seen all over the world. At maximum at least 3000 people were concurrently viewing the stream.• Created new and innovative solutions for streaming audio and video content on the Internet giving MSI a leading edge capability over their competition.• Planned and implemented the building of a $100,000 data center facility for streaming infrastructure, which gave MSI the capacity for providing 99.9% uptime, redundancy, and reliability.

• Successfully created multiple additional revenue streams, which expanded the company’s service and product offerings and generated an additional 25% in annual sales.• Provided Windows 95/98/NT/2000 and Macintosh OS support to external clients and responsiblefor monthly maintenance on PC and Macintosh contracts.• Responsible for coordination of all client and internal networking needs with multiple vendors and contractors.• Built multiple hardware configurations including: PC hardware, Macintosh hardware, RAID, CDROM Libraries, DLT Libraries, and basic to advanced network configurations.• Extensive experience in networking including: CAT3/CAT5 wiring, Routers, Switches, CSU/DSUs, Hubs, NT Server & Workstation, AppleShare IP, UNIX, MacOS X and Linux.

• Directed and managed support personnel in all customer support and technical areas.• Researched and implemented new software and hardware solutions for customers.• Developed and maintained all web pages in the (azlink.com) software section of the domain.• Provided Macintosh / Windows / HTML technical support to 800+ customers.• Provided advanced web programming to clients utilizing several languages.

• Provided Windows/Macintosh support to 100+ desktop computers to all school personnel including: Professors, Administration, and Student Computer Labs.• Participated in converting the campus from Token Ring / LocalTalk to 10Base-T Ethernet.• Designed and implemented 3 large FileMaker Pro databases for tracking students incoming and outgoing from computer labs.