Technical architect and lead developer for Connai, Visible's conversational AI chatbot that handles millions of chat interactions per year. Connai is the first step that all customers interact with when contacting Visible for support. Leading initiatives to enhance CX and increase deflection rates:• Introduced Doccano for utterance tagging to increase NLP accuracy and reduce fallback• Implemented skills-based routing mechanism to more efficiently route chats to agents• Updated backend NLU/NLP architecture from Dialogflow ES to Dialogflow CX• Rollout of knowledgebase search functionality to increase self-service using help articles• Migrated conversational design and prototyping platform from BotMock to Voiceflow• Development of propensity model to power tailored next-best-action suggestions• Integration with Salesforce platform data for driving personalized chat experience• Facilitate enhancements to the Salesforce agent chat console and React-based chat interface

Leading team of technical resources to deliver highly effective AI software projects.

Design, develop, and deploy best-in-class AI solutions for clients spanning a wide range of business verticals and use cases.

• Implemented conversational chatbot projects using Dialogflow, Lex, and Einstein.ai• Setup automatic BitBucket CI Pipeline to lint, test and deploy serverless functions to Firebase• Published and maintained npm module to containerize chatbot dialog strategy• Developed Node.js data transformation ETL framework to migrate clients’ existing data• Configured Salesforce orgs and setup custom managed package products

• Performed cross-asset regression testing using a Java and Python test harness• Identified discrepancies in PV/exposure calculations within integration layer• Verified functionality of in-memory analytical platform for X-Value Adjustments (XVA)• Worked with principal developers to help resolve functional and performance issues

Developed and released a new web-based operations support system CRM from the ground up using the Python Flask framework and MongoDB. System is now used extensively throughout the company to track and manage clients' webcasts.

• Automated quality assurance tasks by creating Selenium web crawler to detect data errors• Configured and tuned FreeBSD servers to run CherryPy through Nginx reverse proxy• Performed maintenance and hardware installations at colocation data centers• Built portal to help manage and monitor CDNs, Transcoders, and Load Balancers• Conducted weekly audit of the operations support system

• Racked and serviced enterprise servers and networking equipment in company data center• Wrote and deployed network scripts to help automate IP address management• Provided phone support to traders on market exchange floors to resolve technical issues• Built and maintained a PHP-based server information portal that utilized RESTful APIs• Helped create, track and manage procurements and RMA requests for company equipment• Identified and resolved server issues remotely using the HP iLO utility• Implemented Nagios feature to monitor ink levels on all corporate printers at a global level

• Taught a variety of programming languages to campers aged 7-18• Traveled between locations in Connecticut and Georgia to conduct courses• Organized camp activities and supervised residential campers• Redesigned camp website to include HTML5 and CSS3 features