- Responsible for defect identification and prioritisation of identified issues within the customer journey- Drive cross functional partnerships to seek recommendations and fixes to enhance the customer experience

- Performance managing and developing team through core KPIs. - Managing team day to day operations. - Mass Order Outreach for Internal Departments. - Proactive & Reactive customer outreach. - Social Media Moderation

- Monitoring team performance and report on metrics. - Oversee day to day operation of team needs. - Setting goals and deadlines. - Discover training needs and provide coaching. - Support members within cross-functional teams.

Wayfair Inc. is online destination for everything home, a dynamic platform with an extensive selection of home furnishings and décor across all styles and price points. Duties include:- Providing customer service to UK customers by turning inbound inquires and requests into sales. - Working with the customer to resolve any purchase related issues such payment problems, delivery issues and product related issues. -Working along side external suppliers, logistics and internal departments to resolve customer queries and ensure a positive customer experience. - Maintaining consistent high level metrics to improve strong levels of customer satisfaction and building on business performance.

Renzo Gallery Café is a fast and vibrant café situated just off Eyre Square; offering a tasteful selection of coffees, teas, desserts and sandwiches. Duties include:- Front of house customer service - Food preparation - Orders and Deliveries- Barista Training and Food Training - Social media development- Maintaining high quality cleaning standards- Cash handling and Lodgements

- Customer Service including orders from JustEat.ie.- Maintaing high quality cleaning standards- Barista

- Assisting Senior staff in preparation of client meetings.- Organizing and general maintenance of Office catalogs and documents.