Mike Dell Email and Phone Number
Mike Dell work email
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Mike Dell personal email
I love to dig into customer experiences and improve them with operational simplicity and modern technology. I create, scale and optimize business units that hold customer outcomes at the centre. To accomplish this, I focus on simplifying key processes, building amazing teams by quickly adapting to new learnings and killing waste!I have enjoyed many senior positions throughout my career in customer support, marketing, sales, operations, project management and strategy. My personal and professional experiences have taught me the following about myself:I can successfully scale teams supporting businesses from $3M to $1B in revenue. - I put the customer at the centre of all that I do- I excel at conceiving of and also executing on big ideas- I use data to validate my instincts- I have proven that simple processes are needed to optimize tech solutionsI can align, lead and grow international support and ops teams from 10 to 1500+ people.- I love to win, but helping the team and the customer win is what really drives me- I speak risk, sales, exec and French- I tell great narratives that motivate, and I trust in a performance culture- I transform culturesI educate, refine and drive myself to be a better person- I am constantly reading, researching and learning new perspectives- I stay calm when faced with adversity, so as to receive feedback as information not criticism- I focus on root causes, risk management not avoidance, and data based decisionsI enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me. Right now I am interested in the evolution of "Gen AI" and support ops, global talent pools, and process engineering.Professional Skills:Customer Experience (CX) Design | Performance Analytics | Team Development | Agile/OPS Integration | Strategic Planning | Product/Support Alignment | Operations Tech Roadmap | Process Design | OPS Risk Management | BPO Integration | NPS | Customer Contact Strategy | LEAN Domain Knowledge:Banking | Insurance | Investment OPS | BPO as client & vendor | Health Care | CRM Tech | Telephony | Agile Operations | Inside Sales | Brand Marketing | Training | Workforce Management
Venturelab
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Executive In Residence - VolunteerVenturelab Oct 2024 - PresentSchlieren, Zürich, ChSince 2011, ventureLAB has worked with over 2,000 tech ventures to provide unbiased support and direct connections for founders to raise capital, attract and retain talent, commercialize technology and IP, and acquire customers. With a focus on hardware and enterprise software technologies, we offer a coveted combination of business and technical expertise, connections to a global network of partners and Executives-in-Residence, access to our 50,000 square foot facility, and a $11 million world-class labs to drive innovations from prototype to product.
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PrincipalMjd Consulting Mar 2014 - PresentHelping businesses start, scale or transform by leveraging Customer Experience as the differentiator. Areas of expertise include:- Business Process Optimization (BPM)- Business Analytics design- Tech stack optimization- Cultural transformation- Performance Management designAnd much more...
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Vice President OperationsPurposemed May 2022 - May 2023Calgary, Alberta, CaServing as the virtual health care provider’s leader in scaling the Clinical Care, Patient Support, Pharmacies and Back Office Operations teams. Tasked with transforming a resource heavy, segmented operating model into a scalable and digitally focused hub and spoke model; while maintaining our 5-star patient experience for underserved or stigmatized communities (gofreddie.com, talkfrida.com). -
Head, User SuccessKoho Aug 2020 - Mar 2022Vancouver, Bc, CaTasked with designing and scaling User Success operations for a fintech/neobank experiencing massive growth. The intent was to build a digital, self-serve user experience that is supported by passive in app support, AI bot support and finally by User Success representatives via in app messaging. -
Senior Director, Global OperationsCarltonone Engagement Feb 2019 - Mar 2020Markham, Ontario, CaOversaw global contact centre operations in the rewards & recognition / SaaS space. Operating in Americas, EMEA, and APAC in support of tiered client and partner outcomes and supply chain management. -
Director, Pmo And Client Onboarding - AmericasRbc Investor & Treasury Services Mar 2017 - Feb 2019Toronto, On, Ca• Led client change & onboarding projects for new institutional clients, ensuring seamless transitions and process optimization.• Led IT focused PMO (12 FTE) to plan, lead and execute >100 tech stack / platform alteration projects and data asset migrations for new institutional mutual, retirement & pension funds.• Oversaw transitions team (60 FTE) in the onboarding of Billions (USD) in assets. Focused on tracking, validating, pricing and routing of to core operations. -
Director, Customer Operations / Site Director - Capital OneCapital One Mar 2014 - Oct 2016Mclean, Va, UsAs the Director of Customer Operations, I was accountable for client experience, back-office operations, complaints management, quality control, special operations and vendor management for partnership credit operations and overall site leadership.As the Senior executive in Quebec, oversight included site leadership (600 seat operations centre in QC) and a global footprint varying between 600-1400 staff. Site leadership also included loss mitigation, fraud prevention, learning and development, recruitment, associate relations, workforce management, knowledge management, and process engineering. -
Head Of Operations & Customer ExperienceZurich Insurance Company Ltd. Apr 2010 - Mar 2014Zurich, Zurich, ChOversaw the design and build of a new Client Experience hub in the GCC (Gulf Council Countries) for Zurich's emerging General Insurance business - based out of Dubai. -
General Manager, Marketing & Customer Care - AmericasExova Feb 2005 - Apr 2010Testing and Advisory services in a multitude of markets and industries. Exova.com for details. -
Senior Program ManagerOptima Communications International Inc. May 2001 - Jan 2005Toronto, Ontario, Ca -
Supervisor, Client ServicesSpectrum Investments 1996 - 1998
Mike Dell Skills
Mike Dell Education Details
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The Wharton SchoolExecutive Development -
Cegep Gilles ValiquetteComputer Assisted Sound Design
Frequently Asked Questions about Mike Dell
What company does Mike Dell work for?
Mike Dell works for Venturelab
What is Mike Dell's role at the current company?
Mike Dell's current role is Principal | Business Process Optimization, Business Analytics, Tech stack optimization, business Development & Culture Transformation.
What is Mike Dell's email address?
Mike Dell's email address is mi****@****one.com
What schools did Mike Dell attend?
Mike Dell attended The Wharton School, Cegep Gilles Valiquette.
What skills is Mike Dell known for?
Mike Dell has skills like Management, Strategy, Leadership, Business Development, Project Management, Training, Customer Service, Crm, Team Leadership, Account Management, Process Improvement, Call Centers.
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