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Mike Dell is listed as Principal | Business Process Optimization, Business Analytics, Tech stack optimization, business Development & Culture Transformation at Venturelab, based in Peterborough, Ontario, Canada. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Mike Dell.
Mike Dell previously worked as Executive in Residence - Volunteer at Venturelab and Principal at Mjd Consulting. Mike Dell holds Executive Development from The Wharton School.
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AeroLeads found 1 current-domain work email signal for Mike Dell. Compare company email patterns before reaching out.
I love to dig into customer experiences and improve them with operational simplicity and modern technology. I create, scale and optimize business units that hold customer outcomes at the centre. To accomplish this, I focus on simplifying key processes, building amazing teams by quickly adapting to new learnings and killing waste!I have enjoyed many senior positions throughout my career in customer support, marketing, sales, operations, project management and strategy. My personal and professional experiences have taught me the following about myself:I can successfully scale teams supporting businesses from $3M to $1B in revenue. - I put the customer at the centre of all that I do- I excel at conceiving of and also executing on big ideas- I use data to validate my instincts- I have proven that simple processes are needed to optimize tech solutionsI can align, lead and grow international support and ops teams from 10 to 1500+ people.- I love to win, but helping the team and the customer win is what really drives me- I speak risk, sales, exec and French- I tell great narratives that motivate, and I trust in a performance culture- I transform culturesI educate, refine and drive myself to be a better person- I am constantly reading, researching and learning new perspectives- I stay calm when faced with adversity, so as to receive feedback as information not criticism- I focus on root causes, risk management not avoidance, and data based decisionsI enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me. Right now I am interested in the evolution of "Gen AI" and support ops, global talent pools, and process engineering.Professional Skills:Customer Experience (CX) Design | Performance Analytics | Team Development | Agile/OPS Integration | Strategic Planning | Product/Support Alignment | Operations Tech Roadmap | Process Design | OPS Risk Management | BPO Integration | NPS | Customer Contact Strategy | LEAN Domain Knowledge:Banking | Insurance | Investment OPS | BPO as client & vendor | Health Care | CRM Tech | Telephony | Agile Operations | Inside Sales | Brand Marketing | Training | Workforce Management
Listed skills include Management, Strategy, Leadership, Business Development, and 46 others.
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Schlieren, Zürich, CH
Since 2011, ventureLAB has worked with over 2,000 tech ventures to provide unbiased support and direct connections for founders to raise capital, attract and retain talent, commercialize technology and IP, and acquire customers. With a focus on hardware and enterprise software technologies, we offer a coveted combination of business and technical.
Helping businesses start, scale or transform by leveraging Customer Experience as the differentiator. Areas of expertise include:- Business Process Optimization (BPM)- Business Analytics design- Tech stack optimization- Cultural transformation- Performance Management designAnd much more...
Calgary, Alberta, CA
Serving as the virtual health care provider’s leader in scaling the Clinical Care, Patient Support, Pharmacies and Back Office Operations teams. Tasked with transforming a resource heavy, segmented operating model into a scalable and digitally focused hub and spoke model; while maintaining our 5-star patient experience for underserved or stigmatized.
Vancouver, BC, CA
Tasked with designing and scaling User Success operations for a fintech/neobank experiencing massive growth. The intent was to build a digital, self-serve user experience that is supported by passive in app support, AI bot support and finally by User Success representatives via in app messaging.
Markham, Ontario, CA
Oversaw global contact centre operations in the rewards & recognition / SaaS space. Operating in Americas, EMEA, and APAC in support of tiered client and partner outcomes and supply chain management.
Toronto, ON, CA
Mclean, VA, US
As the Director of Customer Operations, I was accountable for client experience, back-office operations, complaints management, quality control, special operations and vendor management for partnership credit operations and overall site leadership.As the Senior executive in Quebec, oversight included site leadership (600 seat operations centre in QC) and a.
Zurich, Zurich, CH
Oversaw the design and build of a new Client Experience hub in the GCC (Gulf Council Countries) for Zurich's emerging General Insurance business - based out of Dubai.
Testing and Advisory services in a multitude of markets and industries. Exova.com for details.
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Mike Dell works for Venturelab.
Mike Dell is listed as Principal | Business Process Optimization, Business Analytics, Tech stack optimization, business Development & Culture Transformation at Venturelab.
AeroLeads has found 1 work email signal at @capitalone.com for Mike Dell at Venturelab.
Mike Dell is based in Peterborough, Ontario, Canada while working with Venturelab.
Mike Dell has worked for Venturelab, Mjd Consulting, Purposemed, Koho, and Carltonone Engagement.
You can use AeroLeads to view verified contact signals for Mike Dell at Venturelab, including work email, phone, and LinkedIn data when available.
Mike Dell holds Executive Development from The Wharton School.
Mike Dell is listed with skills including Management, Strategy, Leadership, Business Development, Project Management, Training, Customer Service, and Crm.
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