Responsible for global IT and digital leadershipAs the IT Manager i drive the discussion around how technology supports and powers the business, ensuring the streamlined operation of IT in alignment with company objectives.The role requires a hands-on technical approach to problem solving and a positive, proactive, and innovative attitude towards providing digital solutions.- Lead global IT operational and strategic activity, including fostering innovation, planning project and support the Clarendon employee base.- Overseeing all IT operations and drive continuous development of Group IT functions with a consistent approach.- Management of our global IT partners to deliver service excellence- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.- Benchmark, analyse, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems- Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision- Influence Group strategic road map designs and standardised IT solutions- Improve efficiencies and automate processes with IT solutions- Leadership, talent development and performance management of IT team- Oversee provision of technological end-user services- Keep current with the latest technologies in way that serves the group with a competitive advantage- Ensure maximum availability of BAU and mission critical systems.- M&A IT systems Integration

Maintaining mission critical application and business services across 3 UK locations and 1 international.Maintaining continuity of IT infrastructure, including IP telephonyProvide onsite or remote support to circa 300 users IT software/hardware maintenance and continuity Managing backup (Veeam + Symantec Backup exec) Diagnose and resolve technical issues Undertake IT projects such as, strategic and continuity planning Provide desktop, server and IP telephony environment support and maintenance Systems Implementation planning, configuring and support Ensuring IT security (patches, updates, administration and maintenance)Outline Achievements Created and maintain multi user databases (MS access) Designed and Created company intranet (WIP) Facilitate major office move of company HQ• Implemented new company IP phone system (Shoretel)• Significant role in bringing an RFID system live Upgraded IT infrastructure from physical to virtual (vmware) inc server and software upgrades. WSUS implementation Implement Windows 7 system upgrades

Working for 2 of the world’s leading IT business solutions companies in IBM, and CSC, providing remote and environment support to an international insurance firm.• Circa 10,000 User environment administration, maintenance and support• Providing support for commercial and in house applications• Email server administration and maintenance.• Email client support• Working to strict 2, 4, and 8 hour SLA• Troubleshooting and maintaining business critical application outages• Application deployment• 2nd and 3rd Level Support

Initial Duties involved stock management, liaisons with suppliers and developing ideas within the business.Developing and applying experience along with self education to troubleshoot and resolve issues within the Private IT sector, this would involve desktop support, configuration, maintenance, and remote management.Other tasks included resolving issues with email, peripheral management and website design & maintenance.• Liaising with clients to discuss IT improvements.• Building and maintaining desktop PC’s• Providing support remotely or onsite.