Mike Jessick Email & Phone Number

United Kingdom

London, England, United Kingdom

Hong Kong

Running EPAM Continuum and our Digital Engagement Practice in Asia. Responsible for organic growth of our Experience Consulting, Design, Digital Strategy & Platform teams, business development of customer-centric solutions rooted in technology that transforms large businesses with a goal of better engagement of their end users. In APAC, we focus heavily on.

Hong Kong

Philadelphia, PA

New York, NY

• UX Lead for two large online financial advice programs, all IRA products, universal online enrollment and the TIAA Next Generation experience
• Management of IAs, visual designers, user researcher, usability experts, UX vendors
• Increased completion rates for Online Retirement Advice tool by 400%
• Design & ownership of internal business process from conceptual design through prototyping and usability; integration points with digital strategy, development, business units and product marketing
• Reduction of digital costs by 25% while decreasing turn-around time for wireframes & prototypes
• Design & integration of interactive financial information graphics

• Digital audio recording & production studio offering a suite of services ranging from studio & live album recording to film sound design and original music for media.
• Hired and managed an in-house composer and 2 audio engineers
• Developed an Audio Development Life Cycle (ADLC), a standardized process for creating top-quality sound and music in a client service atmosphere
• Designed & built an auto-quoting system based on project tracking data to deliver accurate & fast project quotes to prospective clients
• Designed and constructed two recording studio spaces
• Produced numerous bands across many different genres of music, creating full-length live and studio albums for commercial release

Portsmouth, NH And Philadelphia, PA

• Led information architecture and business analysis for 3 largest enterprise clients, including Comcast’s e-commerce experience, American Stock Transfer’s merger of financial portfolio management websites and Koch’s.
• Developed use cases, flow charts, site maps, content inventory, faceted classification schemes, wireframes, behavioral specifications & interactive prototypes. Presented concepts & architecture to clients with.
• Comcast results: Gained consensus between many divided business units, larger stakeholder buy-in, alignment of solution to strategic business objectives, reduction of call center volume by 5-10% (depending on market).
• Wireframe & rapid prototype development of marketing and transactional systems based on requirements, use cases and information architecture
• Shaped new Piehead digital strategy & project delivery business process, effectively creating a conduit between Online Strategy, User Experience and Technology departments

• Managed a staff of 180 client service professionals from New York, Philadelphia, Parsippany and Boston; Managed relationships both in a live and complex virtual atmosphere
• Serviced 40-60 client engagements at a time
• Responsible for resource planning and deployment, career alignment, revenue forecasting, counseling and new hire on-boarding
• Led talent retention efforts by designing and implementing a recurring process for collecting employee satisfaction levels, analyzing the data, comparing with performance metrics and developing action plans for.
• Spear-headed the first Deployment Program Management Office for proactive new hire deployment; based on its success, this approach was rolled out nationally across all service areas
• Impacted recruiting efforts by analyzing market trends, hot and soft skills and providing feedback to recruiting in addition to insight from the staffing landscape

Data Science And Big Data Analytics

MIT's accredited course Data Science and Big Data Analytics: Making Data-Driven Decisions covered clustering, feature engineering.

Bachelor Of Science - Electrical Engineering, Digital Signal Processing