Mike Stefanski Email and Phone Number
Mike Stefanski work email
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Mike Stefanski personal email
Results-driven Project Manager with over 4+ years managing $5M annual Marketing & Healthcare commercial projects. Mastery in managing multiple complex projects simultaneously, ensuring on-time delivery, and cross-functional team collaboration. Excel at progress and workflow documentation, driving process improvement, and achieving increased efficiency and outcomes. Recognized for effective communication, organizational and time management skills, and proactive problem-solving to ensure project success.I am confident that my skills and experience can make a significant contribution to your team. Let's connect and discuss how I can bring value to your projects.AREAS OF EXPERTISE:• Project Management • Project Documentation• Process Improvement• Project scoping and planning• Procedure & Workflow development • Knowledge Management• Vendor Management• Purchase Management• Effective stakeholder communication• Teamwork and Collaboration• Communication Skills• Development & TrainingSKILLS & PROFICIENCY:• Agile Methodologies ■■■■□□ • Waterfall Methodologies ■■■■■■□• Lean Methodologies ■■■■■■■ • Google Workspace Expert ■■■■■■■ • MS Office ■■■■■■■ • iWork ■■■■■■■ • Salesforce ■■■■□□□• Slack ■■■■■■□ • ERP ■■■■□□□• CRM ■■■■□□□• SaaS ■■■■■□□ • Webex ■■■■■■□ • Dropbox ■■■■■■□ • Acrobat ■■■■□□□• Photoshop ■■■■□□□• Windows/MAC OS ■■■■■■■• Data Analysis ■■■■□□
Idl Packaging
View- Website:
- idlpack.com
- Employees:
- 3
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Purchasing And Business Development ManagerIdl PackagingSanta Clara, Ca, Us
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Purchasing ManagerIdl Packaging Apr 2024 - PresentSan Jose, Ca, Us
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Project ManagerScreen & Paper Apr 2023 - Feb 2024• Managed Kaiser messaging solution projects on-time and within budget through effective client consultation, vendor coordination, and process documentation.• Developed and launched a company website, branding materials, and systems (estimator, file management, ticketing, ordering) to improve efficiency and client experience.• Optimized project delivery by implementing standardized workflows, client job trackers, and SOWs, resulting in improved vendor collaboration and project planning.• Simplified client interaction by launching a standardized job request form, streamlining project initiation.• Conducted on-site client consultations, identifying key needs and crafting solutions that ensured successful project deliverables. -
Project ManagerHogarth Worldwide Jun 2022 - Oct 2022London, England, Gb• Managed multiple Digital Marketing deliverables through lifecycle phases, from development, approvals, and final delivery, utilizing project trackers and cross-functional team collaboration to meet deadlines. • Coordinated with marketing, design, project management, and QA teams in the execution, tracking, and building of project deliverables to meet multiple milestones. • Optimized project documentation, processes, and workflows, to ensure clear project scope, asset management, risk assessment, and post-mortem for all managed projects. -
Stock AnalystK Capital Apr 2021 - May 2022• Analyzed, researched, documented, and tracked financial performance, production, deliveries, and material trends in the Battery Electric Vehicle (BEV), Semiconductor, and Data Center markets.• Developed Key Performance Indicators (KPIs), Material Analysis Reports, Growth Models, and Production Trackers for competitive benchmarking, and enabling data-driven investment decisions.• Conducted comprehensive market research by analyzing forums, media articles, social media, and video content to identify emerging user experience trends in BEV and Semiconductor sectors.• Generated actionable insights, documenting potential risks and advantages of invested stocks.
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Project ManagerContent Management Corporation May 2018 - Apr 2021San Jose, California, Us• Led a $5M portfolio of Marketing & Healthcare projects to on-time, on-budget delivery through cross-functional team leadership, vendor management, and clear stakeholder communication.• Increased operational efficiency by 80% for the company's key account by upskilling teams on new equipment and processes.• Streamlined workflows and improved project management by developing SOPs for Accounts Receivable and Work Order management utilizing the company's ERP system.• Spearheaded internal training programs for Project Manager and Accounts Receivable roles, boosting departmental efficiency through self-developed processes.• Developed and managed a purchasing system utilizing 30+ vendors, ensuring quality control, tracked requests, communicated status, and purchase order management. -
Knowledge Management SpecialistShutterfly, Inc. Jan 2012 - Jul 2017San Jose, Ca, Us• Promoted to manage a SaaS knowledge base platform for 300+ internal and external employees, providing searchable policies, procedures, and FAQs, enhancing team efficiency.• Implemented daily updates to CSR teams on new policies, process changes, bug fixes, and site changes, decreasing teams questions and requests. • Revamped and migrated knowledge base content from HTML to a SaaS knowledge management system, improving utilization across primary and cross-functional teams.• Developed and implemented SOPs on utilizing our CRM system and SaaS platform, improving team adoption, onboarding and training, and resource accessibility. • Scheduled quarterly reviews of library content to identify areas that need to be revised, improved, and deleted. -
Customer Service SpecialistShutterfly, Inc. Oct 2008 - Jan 2012San Jose, Ca, Us• Managed high volume customer inquiries, researching orders, resolving escalations, educating customers on products, site navigation, and order timelines, increasing customer satisfaction and loyalty.• Collaborated with leadership to identify and implement process improvements for CSR teams, increasing CSAT by 25%. • Successfully trained new hires on our CRM system for logging calls, emails, LiveChat, documenting issues, and handling escalation calls with swift resolutions.• Improved customer experience by documenting detailed customer interactions, issues, and resolutions within the CRM platform, improving CSR agents account review for quicker resolutions.
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Customer Relationship SpecialistNetflix Feb 2005 - Nov 2006Los Gatos, Ca, Us• Provided exceptional customer service by efficiently resolving billing and mailing issues with a high degree of accuracy, resulting in reduced customer churn and improved retention rates.• Maintained a quota of 110 calls per day while consistently delivering fast and accurate resolutions to customer billing and mailing issues, utilizing strong documentation skills to ensure seamless follow-up and resolution.• Achieved a 95% adoption rate for new account creation in response to every customer inquiry, surpassing company benchmarks.• Led successful training programs for new customer service representatives, resulting in improved performance and adherence to new policies and procedures.
Mike Stefanski Skills
Mike Stefanski Education Details
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Andrew P. Hill High School -
San Jose City CollegeLife Drawing
Frequently Asked Questions about Mike Stefanski
What company does Mike Stefanski work for?
Mike Stefanski works for Idl Packaging
What is Mike Stefanski's role at the current company?
Mike Stefanski's current role is Purchasing and Business Development Manager.
What is Mike Stefanski's email address?
Mike Stefanski's email address is mi****@****hww.com
What schools did Mike Stefanski attend?
Mike Stefanski attended Andrew P. Hill High School, San Jose City College.
What skills is Mike Stefanski known for?
Mike Stefanski has skills like Customer Service, Microsoft Office, Social Media, Customer Relationship Management, E Commerce, Snagit, Microsoft Excel, Microsoft Outlook, Knowledge Base, Jive, Fedex Ship Manager, Ups World Ship.
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