Oversee senior-level product managers across multiple business lines, directing diverse teams to design and implement experiences that support end- to-end customer lifecycles – inclusive of our enterprise mobile app and chat/chatbots. Presented to senior leaders with recommendations to obtain funding for new capabilities that support long-term strategic visions, business objectives, and alignment with industry trends. Accountable for creating, managing, and executing on roadmaps, inclusive of budget management, stakeholder alignment, and status reporting. Co-led the standup of a transformation office, supporting the goal of redefining the way we articulated and delivered business value using SAFe. •Saved the company over $12M of annual expense with implemented experiences first year in role.•Implemented new telematics program which connected physical and digital experiences to track driver behavior used for insurance rating. •Increased online claim submissions 10x - from 7% to 70% within 18 months.

Initially focused on digital experience for ‘personal lines customer service’ transitioning to manage sales-side digital products (direct price quotes and issuance of new policies). Entrusted with overlapping responsibility to manage personal lines sales and service, taking charge of other digital products within personal and commercial property & casualty (P&C) as scope of role expanded prior to promotion. Facilitated and led discussions, meeting with C-Suite executives to assess, plan, and implement digital and operational projects.

Rose to increasing levels of responsibility to become Director, leading mulit-million-dollar projects after serving as a Consultant and then Sr. Business Consultant with direct product ownership. Orchestrated various initiatives to increase productivity and optimize customer experience, leading diverse teams to uncover inefficiencies. Developed performance objectives and strategic roadmaps, partnering with executives and stakeholders in engineering, operations, contact center, and other departments to address product and service gaps.

On-site technical support for both the Claim and Personal Insurance business units in the Tampa Florida office. Responsible for the day to day troubleshooting and support of individuals that reported computer difficulties, and for configuration of workstations for new hires.