Mike Kimball Email & Phone Number

Roswell, Georgia, United States

Roswell, Ga, Us

Roswell, Ga, Us

Marietta, Ga, Us

Irvine, California, Us

(Company previously known as Core Security and Courion Corporation)Provided effective leadership to a team providing systems and end user support for 450+ staff.• Provided effective Project Management, for all IT solutions, including maintaining required project documentation and providing Return on Investment (ROI) information for all solutions. • Re-staffed and rebuilt dysfunctional, multi-location IT team leading to increased user satisfaction and systems up-time.• Efficiently designed, planned, moved, and implemented IT systems in new 25,000 Sq. Ft facility and hosted data center to position the company for increased growth.• Functioned as primary IT vendor and license management resource for the organization reducing duplication of licensing and services for a saving of over $700K in less than two years.• Implemented effective security standards for the company that reduced exposure to threats.• Re-implemented Help Desk and Asset Management to improve effectiveness of IT Organization.• Created IT policies, processes, procedures and checklists across all IT functions to ensure consistency across the organization.• Served as a liaison between business and technical staff for all technology initiatives to facilitate a clear understanding by all stakeholders.• Implemented IT hardware and software standards for the organization and established standard computer refresh cycles to improve overall usability, efficiency and reduced systems down time.• Provided escalated support of hardware, software, and network issues to reduce resolution times.• Implemented Cloud strategy for the organization to improve user accessibility, overall ease-of-use, and improved team collaboration: • Migrated from on-premise Exchange environment to Microsoft O365 Cloud Hybrid Exchange solution. • Configured a cloud-based client backup solution for all end user devices. • Migrated from on-premise Cisco VoIP phone system to cloud based phone system.

Suresnes, Île-De-France, Fr

Responsible for Information Technology operations and technology staff management in six international offices supporting 500 plus staff.• Managed all IT related infrastructure, telecommunications services, servers, systems, applications and support services for all North America offices.• Directed all user Service Desk systems and associated SLA's, technical training and documentation.• Provided and Managed backup, business continuity and disaster recovery related systems and plans.• Managed the development of custom applications for the North America region.• Implemented all information security systems for the region.• Negotiated and managed all IT vendor relationships, IT contracts and service delivery.• Directed Information Technology operating and capital budgets for the region.• Technology liaison with corporate Information Technology and all other regions.• Managed all regional IT projects including infrastructure and application development projects.

(Company previously known as iAnywhere and XcelleNet)Managed Information Technology Operations for the XcelleNet division of iAnywhere a Sybase company.• Designed and managed the build out of IT systems for a new 50,000 sq. ft. office.• Managed all IT infrastructure systems, server systems, telecommunications and Service Desk services.• Negotiated contracts and managed relationships with service providers and vendors.• Improved supportability of all systems by establishing technical and operational standards.• Built and maintained a network that continually met or exceeded all business requirements.• Project managed all major IT initiatives and system implementation projects.• Implemented a corporate Intranet and several web applications to improve communications.

Dublin, Oh, Us

(Company previously known as XcelleNet)* Managed all Network, Database, Help Desk, Telecommunications and IT related services for the XcelleNet Division.* Supported XcelleNet’s growth by working closely with the Director of Information Systems to plan and implement systems and services in advance of the growth curve.

Us

• Provided advanced support and training for new Support Engineers, Field Engineers and Partners on XcelleNet products, communications technologies, and all related technologies.

Provided technical support to customers on a wide variety of communication and memory related products.

Provided field support for Lee Data’s customers and partners.

Provided field support for customers on a wide variety of office systems.

Arlington, Virginia, Us

Received Honorable discharge along with several awards and commendations.US Army - 82nd Airborne - 1982 to 1985US Army Active Reserve - 1985 to 1996

Bachelor Of Science, Management Information Systems

Business Administration And Management, General