Mike Kimball Email and Phone Number
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Experienced IT SERVICE and TECHNOLOGY MANAGEMENT PROFESSIONAL Innovative, purposeful technology management professional with experience leading in fast paced technology environments. Expertise in technology and project management, Service Desk management, LAN|WAN infrastructure, security, remote access, on-premise systems, SaaS cloud solutions, backup and recovery, disaster avoidance, collaboration tools and applications that support growth. Experienced with technology installations, upgrades, troubleshooting, configuration, support and maintenance of infrastructure systems, applications, servers and workstations. Highly organized, with the ability to efficiently manage multiple priorities and resources. Proven success with organizations both large and small, domestic and international. Experienced managing a wide range of technical and non-technical staff. TOP SKILLSIT Management | IT Operations | Project Management | Business Process Improvement | Technology Management | Cloud (SaaS) Applications | System Administration | Office 365 Administration Windows (all versions) | Active Directory | IT Solutions | Service Desk | Security Management Enterprise Licensing | Vendor Management | Telecommunications Management | Facility Management
Epic360It
View- Website:
- epic360it.com
- Employees:
- 3
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Epic360ItRoswell, Georgia, United States
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Technology ManagerPhoenix Senior Living Aug 2022 - PresentRoswell, Ga, Us -
Network AdministratorPhoenix Senior Living Jul 2021 - Jul 2022Roswell, Ga, Us
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Technology ConsultantInfotank, Inc. Sep 2019 - Jul 2021Marietta, Ga, Us -
Senior Manager, Information TechnologySecureauth Corporation Apr 2015 - Aug 2019Irvine, California, Us(Company previously known as Core Security and Courion Corporation)Provided effective leadership to a team providing systems and end user support for 450+ staff.• Provided effective Project Management, for all IT solutions, including maintaining required project documentation and providing Return on Investment (ROI) information for all solutions. • Re-staffed and rebuilt dysfunctional, multi-location IT team leading to increased user satisfaction and systems up-time.• Efficiently designed, planned, moved, and implemented IT systems in new 25,000 Sq. Ft facility and hosted data center to position the company for increased growth.• Functioned as primary IT vendor and license management resource for the organization reducing duplication of licensing and services for a saving of over $700K in less than two years.• Implemented effective security standards for the company that reduced exposure to threats.• Re-implemented Help Desk and Asset Management to improve effectiveness of IT Organization.• Created IT policies, processes, procedures and checklists across all IT functions to ensure consistency across the organization.• Served as a liaison between business and technical staff for all technology initiatives to facilitate a clear understanding by all stakeholders.• Implemented IT hardware and software standards for the organization and established standard computer refresh cycles to improve overall usability, efficiency and reduced systems down time.• Provided escalated support of hardware, software, and network issues to reduce resolution times.• Implemented Cloud strategy for the organization to improve user accessibility, overall ease-of-use, and improved team collaboration: • Migrated from on-premise Exchange environment to Microsoft O365 Cloud Hybrid Exchange solution. • Configured a cloud-based client backup solution for all end user devices. • Migrated from on-premise Cisco VoIP phone system to cloud based phone system. -
Manager / Director, Information Technology, North AmericaIngenico 2004 - Apr 2015Suresnes, Île-De-France, FrResponsible for Information Technology operations and technology staff management in six international offices supporting 500 plus staff.• Managed all IT related infrastructure, telecommunications services, servers, systems, applications and support services for all North America offices.• Directed all user Service Desk systems and associated SLA's, technical training and documentation.• Provided and Managed backup, business continuity and disaster recovery related systems and plans.• Managed the development of custom applications for the North America region.• Implemented all information security systems for the region.• Negotiated and managed all IT vendor relationships, IT contracts and service delivery.• Directed Information Technology operating and capital budgets for the region.• Technology liaison with corporate Information Technology and all other regions.• Managed all regional IT projects including infrastructure and application development projects. -
Director / Sr. Manager, Information TechnologySybase 1999 - 2004(Company previously known as iAnywhere and XcelleNet)Managed Information Technology Operations for the XcelleNet division of iAnywhere a Sybase company.• Designed and managed the build out of IT systems for a new 50,000 sq. ft. office.• Managed all IT infrastructure systems, server systems, telecommunications and Service Desk services.• Negotiated contracts and managed relationships with service providers and vendors.• Improved supportability of all systems by establishing technical and operational standards.• Built and maintained a network that continually met or exceeded all business requirements.• Project managed all major IT initiatives and system implementation projects.• Implemented a corporate Intranet and several web applications to improve communications.
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Manager, Information Systems OperationsSterling Commerce An At&T Company 1994 - 1999Dublin, Oh, Us(Company previously known as XcelleNet)* Managed all Network, Database, Help Desk, Telecommunications and IT related services for the XcelleNet Division.* Supported XcelleNet’s growth by working closely with the Director of Information Systems to plan and implement systems and services in advance of the growth curve. -
Sr. Support Engineer / Support EngineerXcellenet 1990 - 1994Us• Provided advanced support and training for new Support Engineers, Field Engineers and Partners on XcelleNet products, communications technologies, and all related technologies. -
Technical Support SpecialistNational Semiconductor 1989 - 1990Provided technical support to customers on a wide variety of communication and memory related products. -
Systems EngineerLee Data Corporation 1988 - 1989Provided field support for Lee Data’s customers and partners.
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Field Service RepresentativeAllstate Business Systems 1986 - 1988Provided field support for customers on a wide variety of office systems.
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Sergeant - 82Nd AirborneU.S. Army 1982 - 1985Arlington, Virginia, UsReceived Honorable discharge along with several awards and commendations.US Army - 82nd Airborne - 1982 to 1985US Army Active Reserve - 1985 to 1996
Mike Kimball Skills
Mike Kimball Education Details
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Kennedy-Western UniversityManagement Information Systems -
Liberty UniversityGeneral
Frequently Asked Questions about Mike Kimball
What company does Mike Kimball work for?
Mike Kimball works for Epic360it
What is Mike Kimball's role at the current company?
Mike Kimball's current role is Information Technology Professional.
What is Mike Kimball's email address?
Mike Kimball's email address is mi****@****ank.com
What is Mike Kimball's direct phone number?
Mike Kimball's direct phone number is +167830*****
What schools did Mike Kimball attend?
Mike Kimball attended Kennedy-Western University, Liberty University.
What skills is Mike Kimball known for?
Mike Kimball has skills like It Management, It Operations, Enterprise Software, Integration, Data Center, Security, Technical Support, Disaster Recovery, Vendor Management, System Deployment, Sdlc, Team Leadership.
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