Clients should be at the center of our decision making process. I make the effort to insist on company transparency and add value for our clients in every interaction. I build teams that put the customer at the center of what we do. This includes every aspect of the customer journey from onboarding to advocacy. My teams are empowered to learn our customer’s expectations, listen to our client's goals and educate them on everything our company can offer. Customer Success should be a win for our company and our client.I align my team with our company goals and ensure we are working cross-functionally. I work to build a strategic sales process for renewals, upsells and cross-sales to maximize our efforts and provide a foundation for clear forecasting to the business. I thrive on building new relationships and deepening my current relationships. My goal is for Customer Success to serve as a trusted advisor and have the voice of our customers be central to the organization. Professional SkillsCustomer Retention | Relationship Management | Account Management | Renewal Management | Cross Selling | Revenue Management & Forecasting | OnBoarding Management | Customer Segmentation | Customer Adoption | Strategy & Vision | Change Management | Hiring & Scaling Teams | Customer Success CRM’s | SaaS