Mike Kowal Email and Phone Number
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Leader who drives the success of clients and organizations. Oversees a wide variety of business activities, including Customer Success, renewal and upsells. Expert in process optimization and implementing strategies to retain and grow customers. Skilled in mentoring and leading all members of the organization to achieve business and financial goals.I'm an Executive Customer Success Leader with a proven track record in driving customer retention and expansion for SaaS companies. My expertise lies in building, scaling, and mentoring teams to achieve business and financial goals. I've spent the last 15+ years leading various business activities including Customer Success, Customer Support and Implementation and Onboarding.My journey as a VP of Customer Success at interface.ai and Lily AI has honed my skills in creating successful teams and leading team members across different locations and countries. At Evisort, I established the Customer Experience team for a SaaS-based Contract Lifecycle Management company that scaled from 2 to 30+ people across various customer-centric roles from Series A through Series C rounds.If you're looking for someone who can drive your customer success strategy forward while building high-performing teams that deliver results, let's connect!
Foundation Ai
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Evp Of Customer ExperienceFoundation Ai May 2024 - PresentIrvine, California, Us
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AdvisorBackengine Apr 2024 - PresentCulver City, Ca, UsBackEngine analyzes every customer call, email, and slack message so nothing your customers say is ever missed. -
Vice President Of Customer SuccessInterface.Ai Mar 2023 - Apr 2024Covina, California, UsCreated Customer Success team and led Support, Technical Account Management and Product Delivery team members across the US and India. Interface.ai is an innovative leader in Conversational AI for Financial Institutions offering chat and phone bots along with employee productivity tools using a Chat GPT like interface. -
Vice President Of Customer SuccessLily Ai Oct 2022 - Mar 2023Mountain View, California, UsLed Customer Success and Operations teams for an AI-driven Product Attributes Platform company that enables retailers to add additional attributes to their products so that their customers can search using their language and find what they are looking for quickly and easily. -
Vice President Of Customer ExperienceEvisort Apr 2020 - Oct 2022San Francisco, California, UsCreated Customer Experience team for a SaaS-based Contract Lifecycle Management company and led team from Series A through successful Series B ($35M) & C ($100M) rounds. Scaled team from 2 to 30+ people across Customer Success, Customer Support, Customer Solutions/Implementation and Training & Adoption. -
Head Of Customer Success And Account Management, AmericasFalcon.Io Jul 2018 - Apr 2020Copenhagen V, Denmark, DkResponsible for all post-sales in Americas and a seamless customer journey from Sales, through onboarding, utilization, upsell and renewal for SaaS-based social media marketing platform -
Vp Client Services - Cj AffiliateConversant Jul 2014 - Jun 2018Chicago, Illinois, UsCJ Affiliate is part of Conversant. Responsible for Customer Success and managing client spend of over $750 million in affiliate channel. Manage the largest region of the company and lead a team of 90+ in Chicago, New York, Atlanta and Boston. -
Vp, Strategic AccountsConversant Jul 2012 - Jul 2014Chicago, Illinois, UsProvide leadership for over 35 accounts and manage 4 Client Development Directors with oversight for strategy, analytics, creative and media. Create personalized databased messaging campaigns to drive customer acquisition, remarketing and retention results through display, site, email and mobile platforms.
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Vp, Account Management - Dotomi (Startup That Was Purchased By Valueclick And Renamed Conversant)Conversant Mar 2010 - Jul 2012Chicago, Illinois, UsAs part of the start-up Dotomi, Leader of Account Management team as company scaled from start-up to growth phases and purchase by ValueClick (then renamed Conversant). Scaled team from 8 to 35 people over 18 months. Account Management team is responsible for client management, campaign set-ups, troubleshooting, creative development and ongoing customer messaging strategy.
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Vp, Account ManagementRakuten Linkshare Corporation Feb 2008 - Mar 2010San Mateo, Ca, UsLinkShare is a leading provider of full-service online marketing solutions specializing in the areas of Search (SEM), Lead Generation and Affiliate Marketing. Oversaw account management teams (~40 people) with 500+ clients ranging from Fortune 100 to small, entrepreneurial companies. Responsible for client service and strategy, team management, P&L and integration with other business units within LinkShare. -
Managing Director, Account ManagementRakuten Linkshare Corporation Apr 2005 - Jan 2008San Mateo, Ca, UsManaged client relations, overseeing pay-for-performance advertising programs for over 30 retailers. Key clients included: Nordstrom, Lands’ End, Hotwire, Dell Estee Lauder, Neiman Marcus, JC Penney, and ShopNBC.
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Sr. Marketing ManagerGe Money 2002 - Apr 2005Norwalk, Ct, UsManage financial planning, forecasting, strategy and execution for affinity client direct marketing campaigns.Product manager for Consumer Protection Products. Responsibilities include: creation of category concepts and strategy, consumer and client research, product development, and P&L management.
Mike Kowal Skills
Mike Kowal Education Details
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University Of DaytonMarketing -
University Of DaytonDecision Sciences; Minor: Computer Science
Frequently Asked Questions about Mike Kowal
What company does Mike Kowal work for?
Mike Kowal works for Foundation Ai
What is Mike Kowal's role at the current company?
Mike Kowal's current role is Executive Customer Success Leader | Driving retention and expansion for SaaS companies | Building, scaling and mentoring teams | Data-driven | Problem solver.
What is Mike Kowal's email address?
Mike Kowal's email address is mi****@****uth.com
What is Mike Kowal's direct phone number?
Mike Kowal's direct phone number is +170822*****
What schools did Mike Kowal attend?
Mike Kowal attended University Of Dayton, University Of Dayton.
What skills is Mike Kowal known for?
Mike Kowal has skills like Leadership, Marketing Management, Direct Marketing, E Commerce, Database Marketing, Strategic Partnerships, Online Marketing, Digital Strategy, Account Management, Mobile Marketing, Data Analysis, Market Research.
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