Michael Krajca Email & Phone Number

Roxbury, Ct, Us

New Milford, Connecticut, United States

Wassaic, New York

Greater New York City Area

2016-2018 Medical Business Systems contract to provide full-time onsite administration and support for in-house systems and provide remote support to their managed client base.2015 -2016 BOCES Lower Hudson Regional Information Center contract to provide fulltime onsite administration and support for the Katonah-Lewisboro School District. Provided systems administration, implementation, 2nd & 3rd level technical support and troubleshooting, analysis, design, documentation, project management, and cross-training.• Implemented, deployed, and supported Windows 2008 – 2012 Servers in a VMware ESXi5.5 environment.• Provided 2nd and 3rd level LAN/WAN & Systems Support to the Tech Department and end-users.• Imaged Windows 7 Enterprise PCs throughout the School District using SCCM.• Researched, modified, and deployed scripts to simplify maintenance tasks and resolve issues within the Microsoft Windows AD and Office 365 Environment.• Researched and provided recommendations to the Director of Technology regarding new software, systems, upgrades, and issue resolutions for the various departments within the school district.

Greater New York City Area

Global It Headquarters, Rye, New York

Hired full-time within Avon’s Global Corporate Finance IT group in 2009 to provide systems support, analysis, design, and project management for Avon’s Global Finance Transition Projects, including the Global Tax and Treasury departments.• LATAM Finance Transformation Project – Global Finance IT Project Manager and Technical Lead for this sixteen country Latin America Finance transformation project. Designed the Citrix environment needed to support this project’s needs and acted as a liaison between Global Finance IT, the outsource vendor, and various, local and global, IT departments within Avon. Completing this project allowed Avon to consolidate finance applications from 16 countries into four data centers, reduce local FTEs, and simplify future upgrades and administration, while allowing Avon the ability to move those finance operations to the most cost effective support center.• VERTEX International and Domestic Tax Project – worked as a liaison between Avon’s Global Tax department, the vendor, and our Global IT Security department to get approval to allow the vendor to host this process instead of keeping it internal. This change in process reduced IT administration overhead and simplified the day to day and yearly Tax processes for submitting and filing International and Domestic Taxes. • Developed a role-based ID process for vendors which reduced the time needed to grant new users access from two to three weeks to hours.• Managed weekly outsource vendor conference calls to review and prioritize current open IT and process issues to meet service level agreements according to Avon’s needs.

Pleasantville, New York

Hired to provide systems support, analysis, design, project management, and pre-sales support services for SMB and Enterprise level clients. • After three months of employment Avon’s Distributed Computing group contacted me to consult full-time on one of their projects. This resulted in over four hundred thousand dollars in revenue for Compufit and a full-time job offer for me after three contract renewals.• Avon Human Resource AsiaPac Transformation Project – provided infrastructure technical support to the project enabling HR applications within Avon’s Global Citrix environment and modifying HR processes allowing Avon to move HR AsiaPac responsibilities quickly and easily to the most cost effective outsourced support center.• Troubleshot and resolved a China HR application process, which was taking upwards of fifty minutes to generate a report, to a new process which took less than a minute to complete.• Contract with Avon was extended three times for the North America Finance Transformation Project where I was asked to provide infrastructure technical lead and support to the project. Worked with global and local IT teams to enable NA Finance applications within Avon’s Global Citrix environment and modify Finance NA processes to give Avon the ability to centralize Finance NA access and shift responsibilities quickly and easily to the most cost effective support center.

White Plains, New York

Provided pre-sales technical support and project scoping on new business opportunities. Managed business and technical relationships for numerous key accounts. Analyzed, designed, implemented, and troubleshot complex infrastructure projects. Provided day-to-day 2nd/3rd level technical support for all client accounts.• Administered network on a regular basis and provided 2nd/3rd level support for all of the partners. • Designed and implemented a Windows/Exchange Server 2003 environment for Magic Sliders and Hornell Brewing, including Citrix MetaFrame 3.0 (later upgraded to 4.0) to support the EDI requirements of their major clients, remote access, and lower administrative costs through business process changes. Administered networks on a regular basis and provided 2nd/3rd level support and recommendations for their internal IT department and corporate officers.

White Plains, New York

Provided comprehensive targeted troubleshooting, analysis, design, and consultation on a wide range of critical LAN/WAN issues for SMB and Fortune ranked corporations. • Mentored new network engineers improving the quality of the new network team staff and the speed to which they could start handling client opportunities by themselves. Provided training to staff on HP/Compaq’s current and upcoming products, providing best practices for implementing their products within a Microsoft or Novell environment. This improved the knowledge of the network and sales teams which led to more project success.• Reviewed and verified HP/Compaq hardware quotes to ensure that the proper hardware was being ordered. Reducing the number of returns and complaints from clients as well as ensuring that the correct hardware solution was deployed.• Created the first Citrix audit and best practice documents giving the entire network staff a single repository of Citrix knowledge to use during all Citrix projects.• In response to a critical Citrix project issue, developed a method of cloning servers using HP/Compaq’s Smart RAID controllers. This resulted in the success of the project, saving the company over 40 hours of free labor promised the client to rebuild the Citrix servers, as well as a new method of deploying Citrix servers to clients which maximized revenue through reduced deployment hours.• Earned Microsoft’s New York City Best Infrastructure Impact Award for 1998 (a Citrix case study: http://www.citrix.com/press/news/profiles/hudson_valley.htm) for the Hudson Valley Bank infrastructure upgrade project. Designed, implemented, and administered a Windows NT 4.0 Terminal Server/Citrix Metaframe server-based infrastructure to address current network upgrades required for potential Y2K issues.

Math & Computer Science

Math & Computer Science