Architected a ServiceNow based solution to deploy and monitor IT Infrastructure hardware and software assets for the U.S. Department of Defense capable of being deployed and maintained at sites that are physically isolated with no outside WAN connectivity

Pivotal change leader in the Cloud migration/digital transformation of the 8th largest global company leveraging the ServiceNow platform, becoming ServiceNow’s largest customer by license count and Infrastructure utilizedAlong with developing a three-year road map, solutioned, delivered and supported a client’s Cloud migration initiative to retire 3 BMC Remedy systems, green and brown fielded 100+ applications, and 300+ business processes onto one ServiceNow instance, that today runs over 1000+ business processesArchitected client’s ServiceNow data protection solution in collaboration with ServiceNow which accelerated the release of database encryption to their customers by 3 months. Saving client ~$540K in yearly data protection, platform and support costs, while ensuring the solution met client’s corporate data protection and GDPR certification requirementsArchitected and sold a ServiceNow based solution converting 16 different HR global On-boarding processes into one, collapsing 5 employee sites into one self-service portal migrations worth $2M+

Designed and delivered the first internal IT self-service portal including a modernized IT service catalog solution leveraging ServiceNow’s cloud-based platformDesigned and delivered a solution for the consolidation of 8 ITSM tools, resulting in one integrated and lower-cost platform, resulting in a 10% reduction in yearly license and maintenance costs

Designed and delivered the first internal IT self-service portal including a modernized IT service catalog solution leveraging ServiceNow’s cloud-based platformDesigned and delivered a solution for the consolidation of 8 ITSM tools, resulting in one integrated and lower-cost platform, resulting in a 10% reduction in yearly license and maintenance costs

Conducted a staffing review, leading to a realignment of the team’s roles and responsibilities, with a focus on the team’s production support process. The changes resulted in an improvement to the team’s average monthly SLOs going from under 80% to over 90%, along with increasing customer satisfaction metrics with no additional staffing or supporting Infrastructure costs.

Redesigned the data warehouse Infrastructure, the month end ETL process and related. Changes resulted in a greater than 57% reduction in month end processing time from 7 days to less than 3 daysRe-architected and delivered a database/data warehouse disaster recovery and high availability solution, reducing hardware support and maintenance costs while also reducing backup and recovery times