Michael Kulak Email & Phone Number

Marshfield, MA, US

Boston, MA, US

• Manage a team of eight Epic analysts to implement Cadence, Prelude, Referrals and Sex, Gender & Names applications for the institutional project converting to a full Epic EHR
• Collaborate with operations and other Epic and third party application teams for full Epic build
• Design presentations for Revenue Cycle teams to present to operations and across application teams
• Track project status and promote accountability through weekly status reports reported to leadership
• Oversee Patient Access and Facility Structure build for Franciscan Children’s as it moves under the BCH umbrella
• Maintain connection with Transformer team to account for new departments, buildings and facilities being developed in the interim period of Legacy and new instance of Epic

Boston, MA, US

• Manage a team of nine Epic analysts/trainers and one Administrative Associate who maintain Epic scheduling system, Epic system access, Epic provider database, self check-in kiosks, Epic system upgrade preparation, and.
• Interview and onboard six new staff over three years
• Prioritize daily/weekly assignments including, help desk queue, provider entry, training schedule, on-call schedule
• Responsible for team development by conducting yearly reviews, overseeing merit increase recommendations, performing weekly one-on-ones focusing on performance and goals, staff meetings, and “development time” for.
• Utilize Kronos system to manage schedules, timecards and vacation planning for direct reports
• Maintain department Jira queues, dashboards, filters, and reporting to monitor daily/weekly/monthly output for service requests, access requests, and project/task management

Boston, MA, US

• Supervise the design, programming, implementation, and maintenance of 41 self check-in kiosks and 200 self check-in iPads
• Execute program upgrades and functionality improvements
• Supervise the development of training materials

Boston, MA, US

• Project managed enterprise-wide initiatives, which included, scheduling optimization and implementation of payment processors (e.g. Epic/InstaMed: the roll-out of 200+ credit card devices and 50+ check scanners)
• Designed and taught 5+ classes on system use and customer service
• Represented Boston Children’s Hospital at Vendor conferences for Epic and InstaMed; facilitated presentations for our use cases and innovation of the systems to 400+ audience members
• Prepared and tested for Epic and InstaMed system upgrades, which included, reviewing Epic Nova notes, building the system, participating unit/integrated testing, and managing the training plan for front end users
• Spoke monthly at our Epic SuperUser group meetings (75+ attendees), sharing information on new functionality/best practices/known issues/upgrades to our front end users
• Researched and implemented ways to utilize Epic functionality to optimize scheduling, check-in, and self service

Boston, MA, US

• Created and maintained scheduling templates for 3 clinic locations totaling 50 providers
• Built more efficient operational flows to make department run more efficiently
• Assisted in developing new process for clinics wanting to start a multidisciplinary approach, which included, setting up schedules and assisting with insurance and intake issues
• Ran insurance reports for 3 clinic locations to ensure all patients have insurance coverage for their appointments
• Organized work schedule for two-five front desk staff
• Trained and mentored all new front desk employees

Ba, English, Minor In Classics

Graduate Certificate, Health Management