At ITX, Inc., I lead agile software development teams to deliver end-to-end solutions, ensuring project completion early and within budget. I oversee the management of a globally distributed Scrum team, providing mentorship and guidance to adopt agile methodologies. I develop processes for consistent performance evaluation and improvement, while facilitating key agile ceremonies and managing project financials.► I increased team productivity by 70% through facilitating daily stand-ups, sprint reviews, retrospectives, and backlog grooming sessions, driving process improvements, effective team alignment, and the meeting of project milestones.► My utilization of a Kanban framework led a 10-person team in delivering a customized website build and content migration using Sitecore, reducing deliverable timelines by two months.► I managed a 13-person globally distributed Scrum team by focusing on standard Scrum ceremonies to build an enterprise portal and backend database, meeting the unique needs of a nonprofit client.► I implemented improved performance management and accountability by developing a process to collect data across multiple teams into a monthly Product Scorecard.► My establishment of a new timeline and strategy for a previously mismanaged project resulted in stabilization and renewed customer and stakeholder confidence.► I introduced a mantra of “land the plane” to foster team focus and drive project completion.► My efforts enhanced communication by establishing clear channels for engagement to arrest internal issues plaguing project advancement and success.► I streamlined development by collaborating with the Product Owner and team to reuse code components.

At Mitel, I directed large-scale projects, adopting Agile and SAFe methodologies to manage cross-functional teams and complex projects. I facilitated coordination between teams, ensured compliance with industry standards, and implemented process improvements to increase release delivery tempo and project success.► I achieved HIPAA and SOC 2 Type 1 compliance by overhauling processes with Infrastructure and GRC teams, guarding a 120% revenue increase to $12M.► My development of activity tracking on outage incidents led to a 25% reduction in overall downtime through cross-team development collaboration.► I recovered a $2M custom contact center development project, eliminating schedule delays by introducing Agile/Scrum and accelerating release velocity.► My implementation of a service level agreement (SLA) on provisioned users reduced customer downtime by 25% and arrested over-provisioning issues.► I executed 15 call center solution projects generating annual revenues of over $5M.► My adoption of the Scrum framework with a 10-person systems team for simultaneous cloud telecom deployments reduced duplication and complexity.► I bolstered stakeholder communication strategies, cultivating agreement through education and clarification on agile practices and processes.► My leadership of a 15-person distributed team as a Release Train Engineer for an internal billing and customer account management system improved release delivery tempo by partnering with Product Owners.► I managed the deployment of security and compliance systems across global data centers to meet legal and regulatory requirements.

► Provided hosted learning management and training resources delivery. Built dual-shore operational infrastructure. ► Delivered training administration and services for Fortune 500 customers. ► Championed learning products for outsourced services. ► Drove new business development. ► Measured operational and financial success for the business segment by defining product strategy and creating quantifiable objectives.

► Spearheaded national telemarketing program, grossing $7M by uniting in-house referrals channel and supervising outsourced vendors. ► Launched a 500-seat call center in 6 months, including facility construction, hiring, training, and technology implementation. ► Consolidated national call centers and created best practices. ► Purchased and implemented an Aspect Ensemble Pro 5.2 switch to blend call center operations, conducting outbound dials during off-peak inbound hours. ► Contributed to a cross-functional team, training internal staffs on customer service and educating them prior to new product launches.