Mike Lampe, Csm®, A-Csm®, Csp®-Sm Email & Phone Number

Cedar Rapids, IA, US

Budapest, Hungary, HU

• Execute work from our prioritized product and sprint backlog using the JIRA application for our scrum team.
• Collaborate with numerous business units to gather and document requirements.
• Implement requested changes and propose alternative solutions for ServiceNow request management platform.
• Draft and execute test plans in a test-driven development environment.
• Create mock-ups and wireframes for review with the customer prior to beginning development.
• ScrumMaster o Lead, organize, and participate in Sprint Planning, Sprint Review, Backlog Refinement and Sprint Retrospect ceremonies. o Coordinate with the Product Owner to ensure backlog priorities are delivered in.

Cedar Rapids, Iowa, US

Remote, US

• Facilitated the gathering and documentation of functional requirements.
• Created workflow documentation for the automation of assessment ordering within an existing system that was previously being collected using a physical form.
• Coordinated the creation of a prioritized backlog of items to be completed as part of the decommissioning of an internal print facility to be outsourced to a 3rd party vendor.
• Set-up SharePoint document libraries and lists as part of departmental documentation storage and access standardization project.

Baltimore, Maryland, US

• Implemented and administered the DocuSign application that allowed our advisors to get completed IRA paperwork to processing on an average of 24 hours vs. 2 weeks. This had a significant impact on our sales numbers and.
• Created a sales pipeline user interface that allowed users to track Individual Retirement Account (IRA) paperwork throughout the process until the business was closed.
• Led and conducted business process analysis and needs assessments in an effort to align information technology solutions with business initiatives.
• Facilitated the gathering and documentation of functional requirements to provide the best possible solutions to current and new business processes.
• Coordinated training and feedback sessions with front-end users for new features being deployed to the “live” environment.
• Organized, lead and participated in sprint kickoff and sprint retrospect meetings with a team of.NET developers.

Baltimore, Maryland, US

• Implemented a document helper that allowed our advisors to enter information quickly and pre-populate all required forms for the opening of new business.
• Organized regular meetings following agile methodologies with both business and IT stakeholders.
• Coordinated with the Sales, Sales Support and Marketing teams on a day-to-day basis to identify and analyze requirements necessary to implement enhancements and improve efficiency of our in-house Customer Relationship.
• Actively managed the email marketing program using MailChimp and Mandrill. This included the ability to draft, send, and track personalized email campaigns using both the MailChimp and Mandrill applications.

Baltimore, Maryland, US

• Assisted with documentation of business and functional requirements to provide the best possible solutions to current business processes.
• Helped coordinate the transition from waterfall to agile development that allowed our team to deliver enhancements on a bi-weekly basis using two week sprints.
• Helped create and implement an in-house customer relationship management (CRM) application, which we named, ClearView, that allowed our team full customization in order to meet the business’ needs.

Baltimore, Maryland, US

Adminstration of 401(k), 403(b) and other employer sponsored retirement plans.

Bachelors, Business Administration

Aa, Business Administration