Mike Laxton Email & Phone Number

Tampa, Fl, Us

Lake Buena Vista, Florida, United States

My responsibilities as a Cast Member of the Walt Disney Travel Company International team as a Travel Operations Coordinator include responding to written and verbal concerns from Cast, our Guests from the UK, Ireland, and the European Union, and other partners, including our Hammersmith, London-based team, conducting research, and assisting in resolving various situations for three Disney brands: Disneyland® Paris, Walt Disney World®, and Disney Cruise Line. In addition to monitoring internal… Show more My responsibilities as a Cast Member of the Walt Disney Travel Company International team as a Travel Operations Coordinator include responding to written and verbal concerns from Cast, our Guests from the UK, Ireland, and the European Union, and other partners, including our Hammersmith, London-based team, conducting research, and assisting in resolving various situations for three Disney brands: Disneyland® Paris, Walt Disney World®, and Disney Cruise Line. In addition to monitoring internal guest service mailboxes to ensure timely responses, I am also in charge of communicating with airlines and other transportation providers. Show less

Tampa, Florida, United States

Highlighting theme parks, attractions, and tourism in Central Florida and beyond!

Lake Buena Vista, Florida, United States

• Executed outbound calls to identify alternate accommodations for relocating Guests due to resort refurbishment, oversells, or to balance demand throughout Walt Disney World resort tiers• Audited several reports to resolve discrepancies found throughout multiple Disney Central systems• Provided flexible support across multiple Services & Solutions communities according to business needs• Maintained adaptability to perform special projects and campaigns for Disney Executives

Lake Buena Vista, Florida, United States

• Built relationships with internal and external partners across The Walt Disney Company to aid with theme park and resorts information, policy, and procedure inquiries• Took ownership of escalated Guest concerns, initiating resolutions while upholding Disney's standards of excellence and brand image• Conducted research and found solutions for a wide range of resort reservation and ticket problems• Increased efficiency by creating Excel resource backups for fellow Services &… Show more • Built relationships with internal and external partners across The Walt Disney Company to aid with theme park and resorts information, policy, and procedure inquiries• Took ownership of escalated Guest concerns, initiating resolutions while upholding Disney's standards of excellence and brand image• Conducted research and found solutions for a wide range of resort reservation and ticket problems• Increased efficiency by creating Excel resource backups for fellow Services & Solutions Specialists• Performed as Relief Coordinator as needed, supporting Services & Solutions Specialist team, and reporting volume and trends to Disney Central Leadership• Received recognition for excellence in Guest experience over four quarters since 2018 Show less

Lake Buena Vista, Florida, United States

• Guided up to three Guests simultaneously via the Disneyworld.com chat tool, addressing common queries and affecting sales conversions• Supported over 500 fellow eCommerce Cast Members through on-call chat program

Sammamish, Washington, United States

• Edited average of 25 articles weekly from contributors for online publication• Led team of 10-15 contributors for website averaging 60,000 monthly visitors

Spring Hill, Tennessee, United States

• Promoted Grammy-winning and independent artists to over 50 radio stations and shows worldwide• Charted multiple radio singles into the Top 20 of Billboard radio charts

Master Of Science - Ms, Hospitality And Tourism Management

Activities and Societies: Eta Sigma Delta International Hospitality Management Honor Society

Graduate Certificate, Hospitality And Tourism Technologies

Bachelor Of Science - Bs, Hospitality Management

Activities and Societies: Eta Sigma Delta International Hospitality Management Honor Society, Peer Outreach Mentoring Program (POMP) Mentor