Michael Deangelo Email & Phone Number

Puyallup, Wa, Us

Austin, Texas, Us

Led the development of the business and software product called GlassFrog.com. As the CTO I was primarily responsible for the product vision and development activity in addition to helping develop the business strategy with key Partners. My focus moved to GlassFrog LLC after we decided to spin it off as a separate business from HolacracyOne.Key Achievements:- Developed and managed web-based (SaaS) application with a global client base in multiple languages- Increased team efficiency and lowered operational costs through near-shore sourcing- Built and launched AI technology in our SaaS application- Led the product strategy to broaden the functionality into new markets- Created a continuous flow of product feature development through fluctuating rounds of investments- Doubled velocity of new feature development without increasing staffing

Houston, Tx, Us

Served as a vested partner, focusing on building out the brand, capability, and services. The company’s purpose was helping other organizations improve outcomes through modernizing their culture and management methodologies. I filled multiple roles which included CTO for our global software products, leading the Ecosystem division that spread our brand and expertise globally, and a key executive coach for companies adopting these management methodologies.Key Achievements:- Pioneered the incremental adoption methodology called “Modular Adoption” for self-management which makes self-management much more accessible to more organizations and has now become the de facto standard approach globally.- Coached executives on management best practices to improve their management skills and create a positive engaging culture of collaboration, accountability, and equity.- Led an application development team building innovative cloud-based applications (SaaS - Software as a Service) having a global user base in multiple languages while applying hands-on skills in product design. - Coached organization on newer management methodologies in support of creating greater interval equity and inclusion practices.- Implemented more rigorous project management and contract management practices for client engagements including roadmaps, risk management practices, measurement criteria, CMM model, and others.

Olympia, Washington, Us

Led a division of technical resources that provided shared information technology (IT) services to all state agencies, cities, counties, and higher education. I was selected for the role because of my background in Agile, Lean Startup, self-management, and leadership in cultural change. The organization was struggling with a $14M budget deficit and my role was to help by creating fiscal discipline as well as creating new services that position the organization for the future. In addition to the fiscal challenges, my goal was to also drive cultural change to improve performance and improve recruitment and retention outcomes.Key Achievements:- Led the organization to profitability and eliminated a $14 M budget deficit through vision, innovation, and digital transformation.- Established 6 new service offerings through Lean Startup practices and continuous process improvement that generated positive net revenue within an average of 6 months.- Led the first implementation of self-management in government in the world to create a culture of empowerment, equity, inclusion, and accountability resulting in a 10x increase in team performance.- Led the division that provided services in data management, data analytics, data architecture, data warehouse, big data, and data management to the State’s enterprise. - Established a value-based hiring system for accessing applicants to build our destination culture.Implemented a Net Promoter System for assessing the customer experience and improved the new products and services. All services achieved an NPS score of 63 or higher.- Led the change to job recruitment that resulted in regularly attracting 10x more applicants than other agencies advertising the same job classification and level.- Sponsored and led the State’s largest Classification and Compensation restructure in the State’s history.

Olympia, Wa, Us

Led the State enterprise and over 190 organizations in the use of emerging technologies to increase the capability and capacity of the lines of business. I was selected for the role because of my demonstrated ability to affect change in large organizations with diverse and complex lines of business, build influence, strong technical and business acumen, and passion for leveraging available technology to build business capability and capacity. As the Deputy CIO, I provided strategic leadership and had oversight over more than 190 agencies and nearly $1 billion in annual IT expenditure and overall leadership of over 4000 IT professionals.Key Achievements:- Established the technology roadmap for the State, including data classification and data governance needed for cloud migration and enhanced cybersecurity practices for general government and higher education.- Provided leadership and direction in the continued adoption of Technology Business Management (TBM) practices to improve information technology (IT) business intelligence, data governance, finance reporting, and analytics of IT.- Provided leadership and vision for the enterprise adoption of cloud data management for enterprise applications to increase mobility, sustainability, IT security, and collaboration of agencies when working with external partners.

Olympia, Washington, Us

Led the DFW through an organizational transformation of IT as a strong business partner. I was hired to bring a new level of focus and IT business value to the organization that was mired in technology and practices that did not evolve over several decades and poor employee satisfaction. As a member of the executive team, led all areas of technology for the organization of more than 2000 employees and over 200 offices. Key Achievements:- Created a renewed sense of purpose and energy throughout the Information Technology (IT) organization by establishing an IT strategic planning process that defined the IT strategic direction, technology roadmap, organizational goals that aligned with the organization's strategic direction, strategies for achieving the goals, and individual performance plans that directly tied to the strategies.- Implemented technology business management (TBM) and reporting of IT services to create greater IT governance, transparency of IT costs for finance, and greater sustainability of operations- Implemented Project Portfolio Management (PPM) for more complete project management and resource allocation to align IT resources to the strategic direction of the organization.- Established new IT Service Management (ITSM) processes to improve reporting, IT management of services, greater IT service delivery, better customer experience, and better management of enterprise applications in the data center (on premise and cloud).- Built a strong Service Desk team to provide a more responsive interface and communication for the customers of IT.- Improved device deployment from 100 day average to 3 days through Agile and lean process improvement practices to improve customer experience and better management of IT systems- Organized the organization’s shift to 75% server virtualization improving data center costs and service sustainability reducing deployment time frames to minutes from months.

Olympia, Wa, Us

Led the Information Technology division for the Health Care Authority (HCA) through an organizational transformation from an “IT shop” to an IT Service Delivery organization. I was hired to address the service delivery, low performance, lack of strategic direction, and cultural issues of the IT organization whose IT management practices did not evolve over a 20-year period. Led all areas of technology for the organization including IT security, data governance, data center management, IT infrastructure, business intelligence reporting, telephony for the organization and multiple call centers, other IT systems, and development and support for multiple lines of business. Key Achievements:- Improved service levels with a 97% customer satisfaction as measured by the customer through continuous process improvement.- Established new IT Service Management (ITSM | ITIL v3) processes, performance metrics, and analytics for incident, problem, change management, configuration, release, and service management to better manage the full life cycle of services delivered by the organization.- Implemented an IT security solution set to address the issues of Personal Health Information and disaster recovery within the organization.- Reorganized the IT budget to reduce financial risk for the organization and simply finance processes. - Set the enterprise architecture strategy and IT governance standards and management of enterprise applications for the State of Washington as a member of the State Enterprise Architecture Committee.

Seattle, Wa, Us

Directed the organization in establishing operational processes, procedures, best practices, and technology based on the international standard IT Service Management (ITIL v2 / ITSM) framework. Initiated multiple business initiatives including improving the software development lifecycle (SDLC) and distributed systems for e-commerce and gaming platforms. Additionally, these processes were implemented throughout all offices and data centers including Seattle, Los Angeles, Orlando, London, and Budapest.

Seattle, Wa, Us

Managed multiple information systems that hosted the retail Disney Store, Walt Disney Ticketing, ABC Auctions, ESPN Auctions, and Disney Auctions sites. Hired to transform a failing and poorly managed team into a respected service provider.

Reston, Va, Us

Managed an environment that included field-based data transmitters, satellite relays, satellite receivers and multiple severs that provided the States of Washington, Oregon, Idaho and Alaska with real-time hydrologic data used for early flood warning and power management. I left this job, after tackling some of the biggest challenges the organization had to offer, to search for bigger challenges with greater personal growth and experience in additional industries.

Mba, Executive Management

Bs, Computer Science/Mathematics