As a dedicated and results-driven Project Manager at Transblue Construction Company, I spearheaded a wide array of construction projects, ensuring seamless execution from inception to completion. Leveraging my expertise in project management, I played a pivotal role in enhancing operational efficiency, managing resources effectively, and exceeding client expectations.

I provided unwavering support to T-Mobile and store operations, dedicating myself to their growth and success through development, training, and mentorship. I emphasized and advocated for behaviors that prioritize achieving success and understanding customers' desires and needs, with a specific focus on empowering Mobile Experts. I closely observed the interactions between Mobile Experts and customers to offer constructive feedback. By analyzing the results and feedback received, I facilitated development, training, and coaching conversations. Leading by example, I continuously honed my skills and kept abreast of the latest products and services, serving as an expert resource for the team. Additionally, I directly engaged with Mobile Experts to ensure they surpassed monthly success metrics and met operational standards.

I use my personable skillset to provide the best customer experience, delivering on high satisfaction, while exceeding monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics. Complete accurate paperwork and transactions according to company policies and procedures. Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.

Assisted the store management team in generating a money-making store through customer service, dutiful cashiers, supervised the money enfold list, including but not limited to the entire inventory dealings, training procedure, and further advertising; and supervised the cashiers in dealing out the customer’s purchases.