Mike Ledonne Email & Phone Number

Atlanta, Georgia

Greater Atlanta Area

Develop and perform within project specific timelines, set and reset expectations as needed. Supervise project operations with respect to delivery and completion. Comply with specific budget guidelines and oversee strictly project expenses. Resolve problems as needed with client and field operations team. Direct and manage project execution from beginning to end and provide Project Recap to Senior Management.

Greater Atlanta Area

Managed client accounts totaling in excess of 18 million dollars. Established and maintained on going relationships with various parties to anticipate and resolve potential problems. Developed and facilitated the proposal process for clients, including budgeting, pricing development, bids, contract negotiations, and client presentations.

Held responsibility for all retail merchandising, assembly project and product demonstration services. Managed a department consisting of a staff of ten, including five direct reports supporting two operating divisions and a total of 3,000 employees. Department responsibilities included IVR (Interactive Voice Response) maintenance, all reporting and analysis for two operating divisions producing over $20,000,000 in revenue, field communication, help desk, SKU Table maintenance, warehouse/fulfillment, special project set-up, maintenance ,reporting, and execution, delivering field management IVR training, supporting six account managers with client reports and execution performance, American Express P-Card maintenance and reporting, and payroll system maintenance.

Held responsibility for overall field operation, including managing and supervising a team of Regional and District Managers, ensured all company policies and procedures were followed, responsible for overall budget and financial success of field operations, recruited, trained, developed, and maintained field managers, set expectations and challenge field managers to achieve company's operational and profitability goals, directed performance on all company programs to meet all client and company expectations, ensured Key Performance Indicators were achieved for all clients, developed and maintained strong client relationships, reviewed revenue generation, analyzed profit and loss statements, and maintain expenditures.

Held responsibility for the management of clients’ accounts. Provided in-depth product training to field staff for clients via on site training. Prepared periodic reports for clients. Ensured the clients’ overall objectives and requirements were being met by working with field management and staff. Documented and communicated successes and demonstrated the company’s unique value added service to clients. Delivered project management and managed the implementation of clients’ products or programs. Reviewed and monitored contractual support and service level agreements. Scheduled, managed, and participated in regular client meetings.

As District Manager, Atlanta District: Directed the operation of a $27,000,000 district, including the supervision of 17 stores producing profits of $2,500,000 annually. As District Manager, Florida West Coast: Held responsibility for supervising the operation of 17 stores producing annual sales of $18,000,000 and annual profits of $1,500,000.