Michael Lee

Michael Lee Email and Phone Number

Senior Vice President Operations - Americas at VXI Global Solutions @ VXI Global Solutions, LLC
Michael Lee's Location
Urbandale, Iowa, United States, United States
Michael Lee's Contact Details
About Michael Lee

Michael Lee is a Senior Vice President Operations - Americas at VXI Global Solutions at VXI Global Solutions, LLC. He possess expertise in bpo, outsourcing, workforce management, contact centers, call center development and 45 more skills.

Michael Lee's Current Company Details
VXI Global Solutions, LLC

Vxi Global Solutions, Llc

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Senior Vice President Operations - Americas at VXI Global Solutions
Michael Lee Work Experience Details
  • Vxi Global Solutions, Llc
    Senior Vice President Operations
    Vxi Global Solutions, Llc Sep 2023 - Present
    Los Angeles, California, Us
    View
  • Qualfon
    Managing Director, Ces Operations
    Qualfon Aug 2021 - Oct 2023
    Highland Park, Michigan, Us
    View
  • Qualfon
    Senior Vice President Of Call Center Operations
    Qualfon Mar 2020 - Aug 2021
    Highland Park, Michigan, Us
    View
  • Qualfon
    Vice President Of Call Center Operations
    Qualfon Jun 2019 - Mar 2020
    Highland Park, Michigan, Us
    View
  • Hgs - Hinduja Global Solutions
    Vice President Operations
    Hgs - Hinduja Global Solutions 2017 - Jun 2019
    Chicago, Il , Us
    View
  • Sitel
    Svp Operations
    Sitel Jun 2015 - 2017
    Miami, Fl, Us
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  • Sitel
    Coo
    Sitel Jun 2013 - Jun 2015
    Miami, Fl, Us
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  • Sitel
    Svp Operations
    Sitel Nov 2010 - Jun 2013
    Miami, Fl, Us
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  • Sitel
    Site Director
    Sitel May 2006 - Nov 2010
    Miami, Fl, Us
    View
  • Voice Vision International
    Executive Vice President
    Voice Vision International May 2005 - Nov 2005
    •Responsible for overall client satisfaction and operational efficiencies for entire company.•Increased billable revenue by over 500% in a 10-month time period.•Coordinated opening and build-out of Omaha facility.•Recruited and trained new Account Managers for existing and new client relationships.•Ensured company compliance with all FTC and other federal and state requirements.•Implemented new hiring, training and operational procedures for Philippines site.•Improved aesthetics of Philippines call center to promote new / existing client visits.•Presented to 20+ potential clients at industry conferences and call center site visits.
  • Tpg Telemanagement
    Director Of Implementation Management
    Tpg Telemanagement Mar 2004 - Dec 2004
    Huntsville, Alabama, Us
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  • Apac Customer Services
    Site Director
    Apac Customer Services Apr 2001 - Aug 2002
  • Iti Marketing Services
    Sr Account Manager
    Iti Marketing Services May 1994 - Jan 1998
    Bradenton, Florida, Us
    View

Michael Lee Skills

Bpo Outsourcing Workforce Management Contact Centers Call Center Development Crm Call Center Inbound Marketing Visio Customer Experience Recruiting Training Management Customer Satisfaction Vendor Management Business Process Re Engineering Call Centers Operations Management Service Delivery Offshoring Telemarketing Customer Retention Telecommunications Leadership Team Building Lead Generation Avaya Quality Assurance Team Leadership Team Management Cross Functional Team Leadership Account Management Change Management Executive Management Business Development Contact Center Operations Process Improvement Business Process Improvement Iex Strategy Performance Management Contact Center Management Transition Management Copc Ivr Outsourcing Management P&l Management Operational Excellence Sla Acd

Michael Lee Education Details

  • Wartburg College
    Wartburg College
    Business Administration - Management & Marketing

Frequently Asked Questions about Michael Lee

What company does Michael Lee work for?

Michael Lee works for Vxi Global Solutions, Llc

What is Michael Lee's role at the current company?

Michael Lee's current role is Senior Vice President Operations - Americas at VXI Global Solutions.

What is Michael Lee's email address?

Michael Lee's email address is mi****@****hgs.com

What is Michael Lee's direct phone number?

Michael Lee's direct phone number is +182827*****

What schools did Michael Lee attend?

Michael Lee attended Wartburg College.

What skills is Michael Lee known for?

Michael Lee has skills like Bpo, Outsourcing, Workforce Management, Contact Centers, Call Center Development, Crm, Call Center, Inbound Marketing, Visio, Customer Experience, Recruiting, Training.

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