Building IP VPN networks. Creation of business grade ADSL, leased lines, and ethernet / gigabit-ethernet connections over BGP MPLS networks connecting Cisco routers and switches to Alcatel MSP (core) PE routers. Working with key stakeholders, provisioning, network support and account managers alongside field engineers, OLOs (BT etc), and customers. Technologies include BGP, MPLS, VRF, CHAP PPP for DSL, QoS, CoS and current ISP service models. Systems include Cramer, Clarify, Remedy, Cisco IOS, Telnet Relay and understanding of service creation and documentation.

www.mikelemin.com

Trainer of Apple professional and consumer applications. Sharing expertise through group workshops and one on one training. Teacher and mentor for digital media creatives of all kinds. From musicians, photographers and film makers, to editors, web designers and back office network & server admins. Active with new store openings and new product launches. Mentor and trainer for staff in the Apple Store and at training events. Now also working alongside the business team as a Solution Engineer; a technical resource and business event host. NSO Family Room Mentor (Europe), is an extension to my role that requires I travel to Apple stores all over Europe to help train new staff in customer service and retail systems and get the store ready prior to the opening event.

Consultant, pre-sales and client liaison for Sentiva. Meeting clients and working through their website requirements and online business needs. General client admin and website support including SEO and social media work for ongoing web campaigns. Clients ranged from sole traders to SME.

Troubleshooting and maintenance of the IP & Data (MPLS & BGP) networks. Fault managing issues to completion to satisfy both our customers and service level agreement models. Working daily with Cisco routers and switches across national and inter- national networks supporting medium to large-scale IP networks.Strong background emphasising TCP/IP analysis and packet-forwarding. Solid foundation in networking including routing, switching, security and load balancing. Understanding and experience with MPLS, ARP, 802.1q, HSRP, OSPF, BGP, NAT, ACLs, and IPSEC VPNs. Hands-on experience with TCP/IP and routing protocols (BGP and OSPF) Familiarity with multiple network operating systems such as Cisco IOS. Knowledge and experience with Cisco routers and switches.Proven ability to analyse and solve network incidents and demonstrated ability to troubleshoot and resolve complex issues.A proven track record and experience in working in an industry-leading operations organisations. Strong interpersonal, communication, and documentation skills, well organised and able to prioritise multiple tasks according to severity. I ability to work well as part of a team and as an individual contributor without constant supervision. Experienced in working with global 24x7 operational teams and am able to work an on-call shift

Managing live network faults and performing as liaison to customers and network maintainers such as BT and C&W. Working on Cisco routers and switches, BT NTE, ISDN and ATM / Frame Relay equipment. Single point of contact for customers and network maintainers. Monitoring system access, network alarms, and management of live faults to ensure progress and completion. Directing and guiding field resources including engineers and materials.

Motivation and leadership of a team of frontline customer service agents. Product Support Services (Apple Mac & Developer), provided customer support and liaison for Apple and C++ programmers. My role as team leader included coaching, assessment and development of my team members.