Michael Lenker Email & Phone Number

Middletown, New Jersey, United States

Assist customers in enhancing their hobby experience in feeding wild bird in their yards, including providing nesting, roosting, bathing and drinking sources, along with providing other bird-associated items for landscape or decor.Provide an optimal customer experience to enhance knowledge and inspire growth and passion in caring for native wild birds.

Lincroft, New Jersey, United States

South Plainfield, Nj

I started out reviewing customer records for compliance, implemented lots of improvements and had a great rapport with the customers. Implemented a document errors reduction task force that has resulted in a 400% reduction in errors. Currently doing facility audits, CAPA, training administration, document control and other fun stuff. After being promoted to Analyst II, I fill in for the Quality Manager during any absences or scheduling conflicts, including hosting customer and other audits, managing the CAPA system and supporting other facilities in their quality needs.Great people, great company.

Evaluated reports of product complaints, reported to FDA and other authorities as required. Regained control of an out of control system, restored compliance, reduced and held backlog to 0. Reduced cost of quality by 20% through streamlining process. Selected, installed and validated electronic tracking database. Trained on-site and sales personnel to ensure compliance.

Created a company-wide, compliant job training and qualification system to centralize all training records and create consistent format, delivery and documentation of training.